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"So far so good. The pool is looking good. The maintenance guy shows up on time, does his job and leaves - no fuss."

"Kevin Rychilk has been servicing our pool for 7+ years. He comes weekly, keeps water balanced and pool clean. He has replaced pumps, filters, pipes, and cleaners. He is reasonable and is responsive when there is a problem.
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"Technician installed the heater without any issues, but was unable to get it to work with the remote control unit. He blamed it on a faulty temperature sensor or bad control board and left it in manual mode. After he left, I read through the installation instructions and figured it out. The software for the heater was not configured properly to recognize the signal coming from the control board. Once the setting was changed in the heater control panel, everything worked as it should."

"He was able to get it working again by going to service mode on the panel and then back to auto mode.  The pump was fine and he did not charge me anything, even a service call charge, which I was expecting.  When I have any further problems with my pool/spa I will definitely call him again.  Excellent service.  I also asked him several questions about the maintenance of my system and he answered all of my questions.
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"They were done in an hour and even threw some extra stuff on the trailer because they had more room
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"Our waterfall motors generally do not last longer than one summer.  Previously, we had been told the motor was too large, too small, etc.  He told us the reason the waterfall motors did not last was due to calcium buildup, and this situation could be prevented by running it every day.  The heater works well (we bought over the internet) and the installation took less than one day.  The prices were reasonable and employees were punctual.  We were pleased with all the repairs/installations made.  However, it takes a great deal of time and effort to contact/get a response from this company.  Generally, the voicemail is full and calls are not returned until two or more days later.  We found this frustrating but others may not.
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"I contact Tubs and Tops for a quote and sent them some pictures of my 1974 tub that had been rusting--I got an immediate response with a description of the process. They were able to come by the same week that I called. 
The tech showed up a little early and called when he arrived. He was very friendly and got straight to work. It took about 3 hours from start to finish. He was very careful to tape up the bathroom to make sure none of our surfaces/fixtures were damaged during the process. The tech was very knowledgeable and walked me through the process and even gave me some pointers on how to maintain our new tub. Once he was completed, he cleaned up the area and it looks like we have a brand new tub! 
I'm pleased with the work they did and it beats having to get a whole new tub, have it disposed, installation, etc etc.

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"They arrived on time and advised the most logical placement of the fixtures. The deal was for the install of 4 recessed lights at $499 and I wanted two extra, which they charged an extra $340 for. I thought this was a little high since they were already cutting holes and running wire and the cost of the actual LED light fixtures is only about $25 at Home Depot, but I needed it done, so I went ahead with it. They also had to drill two extra holes in my kitchen ceiling where no lights were placed in order to run the wire because of the way the beams in my kitchen ceiling ran. They did this without telling me, but since I already needed to have sheet rock repair done on my kitchen ceiling, it was not a big deal. The only real complaint I have about the work was that they left quite a bit of mess behind (sheet rock dust and pieces). Overall, I think they did a good job and I would hire them again."

"Bryan came over to assess the project and he was very friendly and was also very knowledgable. He told me exactly what would be done and made sure to answer any questions I had. We set up a time for his tech to come complete the work. When the tech/plumber arrived the next morning he was also friendly and knowledgeable. He completed the work in about three hours (which included a brief run to the hardware store to buy parts) and made sure everything was perfect and with no leaks before leaving. In my opinion, one of the best things about this company is their desire to educate the pool owner. Both men that came to my house taught me several valuable things about keeping up my pool. As a new pool owner, I was so grateful for the tips and information. When I have something go wrong with my pool again, I will definitely be giving Norris Pools a call."

"It was okay.  They did okay.  I believe they were on time.  They just came out to do the job.  They came out the first day, they came the second day to make sure that it was okay until we have cancelled the service.  Overall, I would say that they did an average job.   

I paid an additional charge.  I had to clean up after.  The work itself was okay but we did some things after the first install.  

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