
Serving Murphy, TX and surrounding areas
Approved
Super Service Award Winner
In business since 1945
Free estimates
Emergency services offered
"After owning our house (built in 1967) for two years, our primary water heater stopped working. After removing the panel, I found that the heating element was arcing and completely charred. Since the tank was out of warranty, I contacted a plumbing company, who came out and quoted me between $1400-3500 for a number of different reasons:
1) The heater had been built into a small cabinet in our spare bathroom, with practically no access to it.
2) The electric heater was installed incorrectly, with no drain pan/pipe exiting 6" from the house, no electric shutoff switch, and exposed wiring.
3) The plumber claimed he couldn't fit under the house.
After that, I visited a manager at Lowe's, showed him pictures and detailed the situation. He spoke to a plumber and they agreed that they could get the job done, for a minor additional fee over their standard install fee of roughly $400. This turned into a 5 day fiasco, which resulted in no install, (still) no hot water. I contacted two different general contractors, which did not return my calls or make time to come by the house to even assess the job, for their own reasons. With another 4 days gone and *still* no hot water, I decided that I was going to do whatever it took to at least get a working tank in so my wife could shower at home. So, I demo'ed out the cabinet and doorway into the bathroom myself.
At this point, I started calling plumbing companies, and after a few calls, ended up calling Baker Brothers, due to the high number of positive reviews here on AL. My conversation with a "hot water heater specialist" at Baker Brothers was informative, succinct, to the point. He explained the basic costs and agreed to have his guys come out and look things over for a $39 fee that would be waived if I had the work performed. I opted to have them install the water heater I had purchased, because it is 20" in diameter and frankly, I didn't want to waste another 2hrs of my life by returning it to Lowe's.
The very next day after I called and made the appointment, Josh M. and Alfredo M. showed up at my door, on time. Both of them had professional, friendly attitudes, quickly assessed the work and gave me a final quote to perform the work needed, that they were able to perform themselves (electrical and rebuilding the cabinets was obviously outside of their job-description, and I had no mis-placed concepts about this from the get-go). I said, "go for it" and they worked quickly to get the job done. Their install was clean, and Josh answered all of my questions, and quoted me on some other plumbing work that I may have done in the future.
I would recommend this company in a heartbeat. I wish they had been my first call.
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