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"Elderly Abuse …. Run I woke up to a leak in my front yard as I headed out of town. My wife called Roto Rooter as she left for work to come give us a quote. They said they only needed someone there to greet them when they arrived. So we had my 85 year old, legally blind, suffering from dementia mother, who lives next door, meet them outside so they could begin with their estimate. They never called us for a quote. Instead he replaced one section of pipe (which was only 4 ft. long), and a shut off valve (which he said was broken but was not) and charged a whopping $6,500. He walked next door and demanded payment from my blind mother. NO APPROVAL WAS GIVEN!!!! NO PHONE CALL WAS MADE!!! My mother, who isn’t mentally with us anymore, gave them her credit card and boom…… $6,500. We didn’t get a new water heater or a new sprinkler system. We got one 4 ft. section of pipe for $6,500 and a shiny new on/off valve which was not needed. That guy new what he was doing. He didn’t call us for a reason. He took one look at my blind old mom with dementia and charged whatever he wanted. He left us an arbitrary bill I could hardly read with little to no specifics. I have attached…. When I called the manager he did return half of the amount. It sounded like we were making progress. I still asked for an itemized receipt so I could see how 4 ft. of pipe and a valve would cost $3,250. If I stayed in town this repair would have cost me a total of $75 dollars in materials. He said he would get that itemized receipt and then has ghosted me ever since. I have reached out on numerous occasions. This company did not have permission to do $6,500 or $3,250 worth of work on my property. They were called for an estimate and took advantage of my elderly, blind, dementia plagued mother to run up a huge bill that no one can explain. They demanded that my mother, who isn’t the homeowner, pay $6,500. My wife waited by her phone all day for an estimate that never came. This is morally and ethically appalling at every level. Just for reference, we had our foundation lifted for $9,000 last year. They dug under the house in several areas and lifted it. This guy wanted about the same for replacing a 4 ft. section of pipe. How is this real????"

"Excellent service! Thank you!"

"Better than I could have hope for. we are very satisfied. I highly recommend Wavy Restoration and the owner Jacob. Jacob and his team know what they are doing and they do it well. They are very clean as they go about their work. Jacob is very responsive, he came out to access the situation the same afternoon that I call him. My highest recommendation"

"These guys are great! From the first contact, great service as the TX disaster was ongoing and super efficient with scheduling and communicating status. They were so backed up and I am sure that lots of people were screaming and yelling but Lee, Kirsten and team were real pro's. I have already spoken to them about retro fitting some rentals once they are back on a normal schedule"

"After careful thinking about how I was treated and the lack of professionalism both owners lacked, I decided to update my review. Sometimes we have to try and give these places the benefit of doubt. But after dealing with the stress of how they left my yard and then having to fix it ourselves, was undoubtedly unprofessional! On top of that they were rude and had very poor lack of communication! I try my best to be honest and give everyone a chance. But in dealing with this company! I do not recommend them at all! When I spoke to Mike one of the owners, he was rude in his text with me! Sending text with all caps like you're mad yelling is unexceptable and so unprofessional. Telling your customer that you're too busy to communicate even though you have a business phone that you probably screen calls is not an excuse to not answer a call or text and is down right out rude and unprofessional. Then caught lying several times! Trying to get answers and trying to communicate with them over the fact that they needed to pay for their installers ruining my yard that we spent so much money on to maintain. Text from Mike: "I understand you completely on what you're saying we have thousands of customers we deal with every single day plus our own personal wives +6 kids and 38 employees. The check has been mailed to you Elsa" And they blocked me from Facebook so I couldn't put a review up there. I had put one up but was editing it and when I went back they had blocked me! I am attaching the messages so people can see that my information isn't just hear say or just me saying this. It's only a few but I'm sure you get the picture. My neighbor referred me to them thinking that they were a good company, but after all this and her own issues and things told that weren't exactly what they said to them. She also said she would never want to deal with them again or refere them to anyone. She asked me if I knew anything about the referral for referring us, so I texted the sales guy and he said he didn't know cause he was the sales guy, but would find out. He got back to me said that Heather one of the owners said she had already talked to her via email and had sent an email stating she mailed it. But Heather not knowing I was talking to my neighbor at the same time via text. My neighbor said that wasn't true, she had not sent an email nor told her anything. With that said! I do not recommend this company at all!"