Founded 1987 • With Angi since June 2006
Service Provider ResponseThank you very much for visiting with me on the phone this afternoon. We take our customer service very seriously. A quick test of your water determined your treated water was hard. As I mentioned, the service tech did go thru the cycles on your system and found everything worked properly except there was no brine draw. He cleared debris from the brine intake and put the system into a regeneration for you. As to the amount of salt in your tank we recommend not filling them to the very top (but that didn't keep him from working on the unit). Salt will bridge from condensation causing it not to drop.....giving you hard water. We also recommend to all of our customers who are on chlorinated water to put in a carbon filter prior to their softener. Chlorine destroys the resin and seals in a water softener. We've had two calls just this week from folks that have a softener from one of the big box stores without dechlorination . The resin in both was degraded to the point the resin came thru and into the plumbing of their home. This means an expensive visit from a plumber to clean the resin from their pipes. As I told you this afternoon we are mailing you a check back for the $59.00. We want to be able to guarantee our customer's satisfaction. That's the most important thing to our company. Please feel free to call me anytime if I can help you? Jay Baker V.P. Sales and Operations American Water 512-388-0022
Service Provider ResponseThank you so much for sharing your experience! We are very glad to have been able to offer you the exceptional service that our customers deserve. The service technician that worked with you, Steve, is one of our highly valued employees, and we will be sure to pass along your kind words. We look forward to working with you again! Sharla Gottesman Marketing Director American Water 512-388-0022
Service Provider ResponseThank you very much for the review. We're glad you chose American Water for your water treatment needs and will work very hard to take great care of you. I will be sure to pass on your kind words to Donald and Dustin. They take great care of our customers and we are glad they are apart of the American Water family. I apologize for manufacture's defect in the tank. It's a very rare occurrence but even once is too much. I do want to reassure you the tank that was replaced was new. When we get a replacement tank from Kinetico it comes empty not full of media. We appreciate your business very much and if there is ever anything I can do for you or if I can answer any questions please do not hesitate to call. Jay Baker V.P. of Sales and Operations American Water 512-388-0022
Service Provider ResponseThank you for you review! We are so glad that you enjoyed your installation experience and your new equipment. I went ahead and looked at your records, and it appears that we actually have you scheduled on a yearly basis for the Free Salt Delivery Service, and we have a delivery scheduled for you for later this month! I apologize that this was not communicated effectively to you. If you would like to have the salt delivered more frequently, please call the office and coordinate it with them, at no additional cost to you! I hope this helps with the burden of filling the salt tank. Please let me know if there is anything else we can do. Thank you again, Sharla Gottesman Marketing Director American Water 512-388-0022
Welcome to Tiger Plumbing! We are Texas' premier professional plumbing company offering the highest quality and most attentive customer service. We are known to pay exquisite attention to detail while making customer satisfaction our top priority. Please call us today to schedule your appointment!
Mr. Rooter Plumbing of Austin is standing by to take care of any plumbing issues you might have in your home. Our team is known for being friendly, punctual, knowledgeable, efficient, and clean. Our Austin plumbing services are known for being effective and competitively priced. Keep your home’s plumbing systems in tip-top conditions with the help of Mr. Rooter Plumbing of Austin. With routine maintenance, we can help you avoid major plumbing problems. But if they do happen, our repair services can get us at your door quickly to get things under control, even for emergencies that happen at odd hours and on weekends or holidays! We bring you the best of all worlds when you call on us to work on your Austin home plumbing services. You get the personability and quick turn-around times of a local plumber. But you also get the advanced training and top-grade equipment of a corporate plumbing company!
We are effective systems thinkers and we firmly believe in a job well done. With over 20 years of experience, we help both residential and commercial customers with all of their plumbing needs. From basic maintenance, like replacing a faucet to performing rough-ins for new developments, we can help. L&P Plumbing is a customer first company, which means that we have your best interest in mind no matter how small or how big the job. Your satisfaction and confidence in us and the work we produce is our #1 priority. Serving the Austin metro area.
2022 Super Service Award
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American Water is open:
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
American Water accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
No, American Water does not offer eco-friendly accreditations.
American Water offers the following services: Sales, Service & Installation of most water treatment equipment. Salt delivery is available in most areas. We also provide Free water analysis.