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"Technician installed the heater without any issues, but was unable to get it to work with the remote control unit. He blamed it on a faulty temperature sensor or bad control board and left it in manual mode. After he left, I read through the installation instructions and figured it out. The software for the heater was not configured properly to recognize the signal coming from the control board. Once the setting was changed in the heater control panel, everything worked as it should."

"The work and process were excellent. It took just three days from the start of work to refilling. The crew cleaned-up each day and were respectful of our property. The owner was helpful and responsive to our questions during the process. The pool looks beautiful and has no issues. We're very happy with the quality. We would absolutely use them again."

"Called Manny this morning, and he was here and gone three hours later. Responsive, efficient, polite, did a good job, including a good broom sweep of the area. Recommended."

"Our waterfall motors generally do not last longer than one summer.  Previously, we had been told the motor was too large, too small, etc.  He told us the reason the waterfall motors did not last was due to calcium buildup, and this situation could be prevented by running it every day.  The heater works well (we bought over the internet) and the installation took less than one day.  The prices were reasonable and employees were punctual.  We were pleased with all the repairs/installations made.  However, it takes a great deal of time and effort to contact/get a response from this company.  Generally, the voicemail is full and calls are not returned until two or more days later.  We found this frustrating but others may not.
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"The process was quick and professional. He repaired the tub on the same day he gave me the estimate. The tub looks like new and has a one year warranty.
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"Bryan came over to assess the project and he was very friendly and was also very knowledgable. He told me exactly what would be done and made sure to answer any questions I had. We set up a time for his tech to come complete the work. When the tech/plumber arrived the next morning he was also friendly and knowledgeable. He completed the work in about three hours (which included a brief run to the hardware store to buy parts) and made sure everything was perfect and with no leaks before leaving. In my opinion, one of the best things about this company is their desire to educate the pool owner. Both men that came to my house taught me several valuable things about keeping up my pool. As a new pool owner, I was so grateful for the tips and information. When I have something go wrong with my pool again, I will definitely be giving Norris Pools a call."

"I would like to follow up in a year from now because I feel the key to a good company is their customer service a year or so down the line. My pool is 30+ years old and was in need of re-plastering, and tile replacement; tiles were falling off and poking out away from just below the coping and the motor/pump stopped working last year and needed to be replaced. As a single woman, I needed a knowledgeable person/company to listen to my concerns, access the situation and advise on the best route to take. If you need this, Ideal Pool Services is the place to go. Bill listened, accessed, and advised. He was always a text or phone call away. He put my mind at ease right from the start. A no-nonsense straight forward person. He took care of business in a professional way and because he's been in the business for so long, he knows what he's talking about. His estimate was reasonable (lowest out of 4) and never tried to nickle and dime me to death. What he estimated is what I paid. The equipment is working so much better than the old equipment we had when the pool was new, just as he said. I love the tile and craftsmanship and the plaster is as smooth as a baby's bottom. They came when they said they would and each crew knocked their work out in nothing flat. They did their job, cleaned up their mess and went on their way. The next day, the next crew came in and did the same thing and the third day, that crew did the same. My pool was up and running in 3 days and ready to swim in a few days later, (due to filling it up and adjusting chemicals). Would I use them again? Heck yes! Do I recommend them to you? Yes I do! Am I satisfied with the job? Bill has delivered on everything he has said so far and we are in our crystal blue pool every single day and night thanks to Bill and his team of experts. Give him a call, I honestly think you'll be glad you did. Barbara W"

"Same Great service as they did on my kitchen last year! 
They are very friendly and on point on every detail.
Marcela help me pick the right tile for my house and let me tell you it looks fantastic, Wood looking tile looks great it gives a new look through the House.
They perform the installation in just 3 day and crew was very polite.
Thanks Floor Coverings and More!!!
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"This is the best company. They are very responsive and explain things well to this novice pool owner. I would highly recommend them."

"It went great, they did a really good job. We needed someone quick and they were able to get to our house quickly and install the new toilet."