Berger Home Services, LLC

"This complaint is entirely without merit. The client?s roof issue is not related in any way to the gutters we installed over a year ago. The area of the roof that recently caved in is nowhere near the section of guttering our company worked on. We have been in direct communication with the homeowner on multiple occasions regarding her concerns, and during our most recent conversation, she stated she would speak with her roofer and call us back today with more information. As of now, we have not received that follow-up call. Unfortunately, this appears to be a situation where the homeowner assumes that because we completed work on her property a year ago, any problem that arises afterward must somehow be our responsibility. That is simply not the case. Additionally, the financial details listed in the complaint are inaccurate. The total cost of the work performed was $900 flat. We do not charge sales tax on gutter installations, and never has. The client?s stated total of $976.50 is incorrect. Our company fulfilled the scope of work as contracted, and all gutters were properly installed and inspected at the time of completion. The current issue being described stems from roof-related deterioration that has nothing to do with the gutter system. We remain willing to review the matter further if new, relevant information is provided by the client or her roofer, but at this time, there is no valid claim against our company."

"Thank you for your recent order. We appreciate your business and want to assure you that we are diligently working on getting your project scheduled and completed as soon as possible. Unfortunately, it is not feasible to have already completed this type of job within 24 hours of receiving your order. Rest assured, our team is committed to delivering the best possible service, and we are putting in all our efforts to ensure a successful and timely completion of your project. We understand the importance of your job and are taking every step to meet your expectations."