HomeCraft Gutter Protection

I would not recommend the HomeCraft Gutter Protection company for anything. If I could give them less than a one star, I would. I typically never go and do reviews, but I wish I wouldâ ve known the truth before my purchase, so I want to share my experience in order to help someone else. I live in Texas, and my experience with Homecraft Gutter Protection has been awful. Taking my money was a breeze but everything after that has been a battle. The customer service and installation is yet to be desirable. Iâ ve been calling the warranty company since I had the system installed almost 2 years ago without a resolution. No one returns the call from the Warranty division. Finally, someone did call me about three weeks ago. She was rude and not helpful at all. Her demeanor was as if she could care less. As I was talking, you could hear her huffing your her breath. Nonetheless, I continue to tell her what I hate recently learned, which was that I did not have a drip edge or edge drip. She told me that I didnâ t purchase the edge drip. My response was that I didnâ t know anything about an edge drip until now. I told her that I did share my issues and what I desired as an outcome with the sales rep. at the time of purchase. From there, I depended on their professional expertise to ensure that I was buying everything that was required. By this time, I asked to speak to someone else, and she said she was the only person that I could speak to. I then asked for the phone number to the head office. She indicated that she could not give me that number, but she promised to call back and send someone out to look at the situation. Three weeks later, itâ s back to nothing. No oneâ s come, nor has she returned the call. You would think that as a professional company, they would tell you what you need in order for the system to be efficient but they didnâ t. In addition, parts of the gutter installation is loose, and the down spouts has the water flowing in one over saturated area. It feels like everything is about getting money and no sense of customer satisfaction. Why would they sell you a system without a primary component, at least in my case, if the system would not be effective. I tried explaining this, but it was as if she could care less. Every time it rains, my back yard continues to flood. Iâ m afraid the water is going to eventually damage my foundation. On the front of my house, I brought my gutters and screen protector from LeafFilter and I have had no issues. I wish I wouldâ ve let them do the entire job.

I would not recommend the HomeCraft Gutter Protection company for anything. If I could give them less than a one star, I would. I typically never go and do reviews, but I wish I wouldâ ve known the truth before my purchase, so I want to share my experience in order to help someone else. I live in Texas, and my experience with Homecraft Gutter Protection has been awful. Taking my money was a breeze but everything after that has been a battle. The customer service and installation is yet to be desirable. Iâ ve been calling the warranty company since I had the system installed almost 2 years ago without a resolution. No one returns the call from the Warranty division. Finally, someone did call me about three weeks ago. She was rude and not helpful at all. Her demeanor was as if she could care less. As I was talking, you could hear her huffing your her breath. Nonetheless, I continue to tell her what I hate recently learned, which was that I did not have a drip edge or edge drip. She told me that I didnâ t purchase the edge drip. My response was that I didnâ t know anything about an edge drip until now. I told her that I did share my issues and what I desired as an outcome with the sales rep. at the time of purchase. From there, I depended on their professional expertise to ensure that I was buying everything that was required. By this time, I asked to speak to someone else, and she said she was the only person that I could speak to. I then asked for the phone number to the head office. She indicated that she could not give me that number, but she promised to call back and send someone out to look at the situation. Three weeks later, itâ s back to nothing. No oneâ s come, nor has she returned the call. You would think that as a professional company, they would tell you what you need in order for the system to be efficient but they didnâ t. In addition, parts of the gutter installation is loose, and the down spouts has the water flowing in one over saturated area. It feels like everything is about getting money and no sense of customer satisfaction. Why would they sell you a system without a primary component, at least in my case, if the system would not be effective. I tried explaining this, but it was as if she could care less. Every time it rains, my back yard continues to flood. Iâ m afraid the water is going to eventually damage my foundation. On the front of my house, I brought my gutters and screen protector from LeafFilter and I have had no issues. I wish I wouldâ ve let them do the entire job.

Great to work with

Great sales pitch, Great service. Would recommend

Gutters warped terrible within a year or two. I called to complain. sent pictures as requested but they never responded. They installed too long of a Run or screwed them down too heard so they warped badly. Be careful. Dont expect a real warranty. They tell you lifetime warranty but dont count on it.

The crew that did the job did not speak much English. Also it was several days getting a call back which concerns me if we need warranty work. Other than that the gutter screens look good

I am so happy to get the gutters done, we had one other bid for the job, just too high for a retired couple, working with Alex Hayman was a delight. The crew did a great job, they were courteous, professional and they did a super cleanup. We are so happy with the results.

Great customer service. They were here to install the gutters the next day and they were quick!

HomeCraft installed new gutters next day. They are high quality and look great on my house. Gutters are pre painted and almost march house color to the point that it’s not noticeable! My property no longer holds water near the house doing heavy rain.

Very thorough

Gilberto was easy to work with. They have really good products too. Very fast service!

There was no pressure whatsoever to buy the leaf protection with the gutters. I didn't need them yet, as our tree in the front yard is small, being its a new home site. I do think Homecraft's leaf protection is superior to the competition and will be adding it later.

We had the facia replaced on a 100 year old home with HardiPlank as well as having new gutters and stainless steel and aluminum gutter guard mesh. On our detached three car garage apartment we already had the new facia so new gutters and gutter guard was installed on this building. The whole project was completed in two days. We are very pleased with the installation.

none

Done in a day. A couple of adjustments were needed, and the response was immediate. Easy to work with and no high-pressure sales tactics.

Alex Hayman was awesome! Explained the entire process and answered all of my questions. So happy with my decision

Nice job, hard workers, great clean-up

All went good

There was a disconnect between the sales team that was excellent and the actual workers who are sub-contractors. The subcontractors were not completely clear on what the job was. They were there to clean gutters and provide better gutter support. Once they got on the right page they did a reasonably good job but I had to ask them about certain aspects of the project. For instance when they said they were done and asked them to show me pictures of the gutter supports and the sealants. They then worked another 1/2 hour and then produced pictures. They used my trash bags to clean up and my broom and rake as they did not have these.

they did good

We had a great sales pitch presented to us and a date set with the company. After that everything went down hill. The rep didnâ t respond to calls and had a medical reason so we overlooked the lack of communication. They were no shows for 2 set appointments which I showed proof of to what they call their â rehashâ department. Then they said they misquoted the price and could no longer honor the contract (which was signed by their rep). They increased the price several hundred dollars. Supposedly a different work order was turned in. Because I was strapped for time and had already gotten rid of other quotes I gave them an opportunity for a third attempt knowing it would be over and the project done so I could move on. When the third party contracted installer showed up they had two different prices and the job details were wrong. Needless to say it was a terrible experience and the bad reviews all over the internet (when you dig past the paid ones), were correct. Steer clear of the great sales pitch. They will likely bait and switch you.

I just had new gutters installed with HomeCraft and happy with their service. Alex Hayman was very helpful, measured everything precisely, discussed options and limitations particular for my house (not an easy project) and offered different solutions. Installation was done the next day, accurate and clean job. The company is not the cheapest on a market but the product they offer is superior, they will work with you to satisfy the budget-needs/wants-quality dilemma. Their gutter protection is once-in-a-lifetime investment and worth never having to clean gutters again (especially for impossible to reach places). Doing a water test of different brands gutter guards was interesting â logically you understand why some are not so helpful but seeing it in action was eye-opening. Fact that company offers life-time warranty means a lot (hope will never use though). I recommend using HomeCraft for your gutters needs.

I called and the were a no show for the first appointment and then I scheduled another one bc they offered a 25% discount and they were a no show for the second appointment as well.

From the Sales Department to the Installers very professional and did a wonderful job. Have been recommended to family and friends.

Overall good experience. Their sales tactics are repugnant. This goes for most gutter companies. They start you really high and then magically they cut your cost by half when you say ‘No’.