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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"Thanks for 18 years of ensuring that I have the best quality water possible coming into my homes. I highly recommend Primary Solutions!"

"At first the company seemed super helpful. Eric was always pleasant and seemed to be supporting us. HOWEVER, they told us that they were dealing directly with insurance and that we wouldn't need to worry about anything. Therefore no costs, no options, no explanations of services were ever given to us. When the bill came back higher than insurance would cover they assured us that Joyce was the best in the business and would get it taken care of for us. the gap ended up being $3000 out of our pocket and as far as I can tell, no genuine effort was made to come to an agreement because we would have to pay it anyway. They were not actually working for us. In addition, the whole process was frustrating because appointments were made with us, where we canceled plans and they never showed or called. They removed equipment before it was dry and then covered themselves by putting it back in. At the end of the day our house is dry as is our bank account. I DO NOT RECOMMEND!"

"Very quick and a good job"

"UPDATE - While there were issues with the repairs to the oven, the owner of the company called me personally to express his sincere regret for having any problems and assure me that excellent customer service is very important to the company. He ensured that the work was done to my satisfaction, refunded any money previously paid and offered a free inspection in the future should I need assistance. At the end of the day, things happen in life, and the true character of a person or company is how you deal with these challenges. I can honestly and sincerely state that Uptown Appliance Repairs stands by its service and I will gladly contact them in the future for any appliance needs. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March – Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion – AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!"

"Gary and his team were excellent. They communicated well every step of the way, were timely and efficient. The work performed exceeded my expectations, the preparation, ideas, and help with selecting materials was exceptional. Gary provided excellent advice and Julian carried out professional work and quality."

"Perfectly!"

"PAR Construction is the gold standard in my view, and I cannot recommend their services highly enough. To quickly summarize - I hired PAR construction, and you should too! PAR Construction transformed a confusing and inefficient floor layout in our 100-year-old house into a beautiful space that makes sense for our family. They completed the project on a reasonable timeline, despite a week of no electricity (thanks, Beryl), and the usual surprises that come into play when renovating an old house. We could not be more pleased with PAR Construction and highly recommend them to anyone looking for high-end renovation/construction work! Now, for more details: We hired PAR Construction to remodel our upstairs bedrooms/closets to provide a room for our three young kids. We interviewed a number of construction companies and ultimately hired PAR Construction because of their demonstrated track record of quality and communication. They delivered in every way, and then some! As soon as we put the initial deposit down, Adam and team submitted the plans for permitting approval, which can take some time. We were provided regular updates throughout the permitting process and Adam and team responded quickly to any follow-up requests from the folks at the permitting authorities. As soon as we got the all clear from permitting, Adam and his team (shout out to my guys Gabriel, Raph and Felix – miss y’all!) sprang into action and began work right away. They came and worked every weekday, and regularly on Saturdays as needed. They were kind, courteous and diligent in carrying out the project. It can certainly be awkward to have a group of seemingly random people in your house on a daily basis, but the PAR Construction team did a great job minimizing disruption and were mindful of keeping our home as orderly as possible. It got to the point that I looked forward to chatting with the team every morning before work and catching up at the end of the day. We had a great experience with each member of the PAR Construction team and I am confident in saying it doesn’t get any better than them! PAR Construction is not cheap, but the cost is excellent value for their top notch work. Like any construction project, there were some additional costs that came up as the project carried on (i.e., moving some 100 year old cast iron pipes that we didn’t know existed in order to make room for a new beam, etc.), but any potential added costs were communicated on a timely basis and we were given the option to accept or decline the updated work/cost. The original bid/scope of the project was meticulously laid out and PAR Construction stayed true to the cost of the original plans. As noted above, the perils of Hurricane Beryl tried to interrupt the progress on our home, but the PAR Construction team didn’t let that stop them. Even though we were without electricity for over a week, the team showed up every day and continued working to keep the project on schedule. In addition, we had a leak develop in a downstairs side room during the hurricane, and the PAR Construction team helped address the leak and replace/repair the components of the ceiling as needed. I am very thankful we had Adam and team to help address the issue promptly, before it turned into a bigger issue! Sure, you might find other companies that will give you cheaper bids for your project, but I am confident that PAR Construction will blow them out of the water in terms of quality of work and value for your money! Adam is an honest and genuinely kind person, and those qualities were extremely important to me in deciding to hire his team for work on our family home. My family and I are very pleased with the outcome of our project and look forward to hiring PAR Construction for additional work in the future."

"Great company, highly recommend!"