Get matched with top home builders in Humble, TX

"Thanks to Hugo ! Good job"

"I'll state up front that the situation I had was complex and very plumbing heavy. It was basically correcting an install that was done against code 30 years ago by the original home owners. It was not an easy fix and required creativity. The PM was nice enough on the first visit, but should have had a plumber with him as I made this very clear in the initial contact that this was a plumbing heavy job. I showed him the issues, made my suggestions on what I thought could be done, but made it clear that I needed their expertise. When leaving he scheduled a follow up appointment for one week later where he would bring a plumber and a quote. (I was surprised a bit that he could bring a quote before the plumber came out, but they are the pros.) At this point I felt fairly good about the situation and looked forward to the follow up. Early the next week he contacted me with the suggestion the plumber had. I indicated that I didn't think this was the best solution due to the amount of excavation required in a yard with multiple large trees and a sprinkler system. I made an alternate suggestion, and he clearly didn't feel comfortable with it though he knew his plumber's suggestion would be more involved than originally thought. My understanding was that he was going to check with his plumber for more information and alternatives considering the excavation concerns. There was no indication that this would be a problem though I did hear something in his voice that made me wonder. Still, I had no reason to think there was an issue. In the mean time I sent him a couple of additional emails about the situation including an additional suggestion (with a video to hopefully give them more details so they wouldn't have to make a special trip) and a separate one indicating that I thought the original plumber's suggestion might not be the best, but should be quoted anyhow. I received no responses, but didn't expect one. Just providing information. On the day of the follow up appointment I waited 30m after the appt time and called AllStar when he hadn't arrived. They gave me the PM's cell and I called him to remind him we had an appt. Once I reached him, he basically indicated that he hadn't had time to get the quote done, that he'd had a busy week, that I had refused his original suggestion, etc. Via the list of excuses, he made it clear to me that he wasn't inclined to put any additional effort towards the quote. I told him they were excuses, that we're done, said thanks, and ended the call. I know that what was being requested was complex and would be tricky. If at any point he had said, "we can't do this type of job" or "I don't feel we can provide a solution you will be satisfied with" or anything of the sort that indicated they couldn't move forward, I wouldn't have been thrilled but I would have understood and appreciated the straight answer. Again, I would have understood as there was nothing cookie cutter or common about my situation. I'm not upset that they can't or won't do the job. I'm upset that they had an employee that made a conscious decision that it would be better to just not contact me at all and not show up to the appointment (aka blow me off) than to make a simple call or send me an email. It was unprofessional, unnecessary, and simply disrespectful. I've been in customer service for 30+ years. I know enough to understand the difference between an individual employee's behavior vs a company's culture. For their sake I hope it was the former, but I tend to believe it's the latter. That type of customer service starts to become common place when you aren't as hungry for business and can pick and choose at will. I've had multiple other providers I've worked with over the last month looking at my situation and many clearly indicated they couldn't help, or otherwise couldn't work on the job. This is the only one however that chose this particular path. That tells me all I need to know."

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Excellence is in this company and every project that they take on !!! They are very professional and they provide quality work. I love how my project turned out !!!"

"They went above and beyond what I could have expected for the remodel. They were always on time and very attentive to my requests and also brought some valuable insight to our project. I couldn't recommend them more!"

"Well done on various projects, from MBR bathroom update to various handyman projects, Daniel has always provided courteous, professional service. Will hire him again."

"DE Flooring has been our go to general contractor for 3 separate projects in the past 15 years. 1st project was to replace all the kitchen countertops/bars & niches’ ledges with a beautiful veined high end granite. 2nd was a shower enlargement and installation gorgeous slab marble to the shower, separate tub surround and double vanity. The scope of the work also included to close up a wall and add an arched built in to our master bedroom. All the work was superior quality, it became even more apparent when after an unpreventable illness this awesome shower had to be replace to accommodate a zero entrance ledge and a wheelchair entry, hence another complete remodel. In the process of this 3rd project remodel it was easy to see behind all the walls and 10 years later not a drop of water had leaked or penetrated the original install. It was so tight it was difficult to take it down. I am confident this second remodel of the bathroom will be just as well done as the first. We also chose to replace the master suite carpeting which gives quite an uplift to the rooms. The owner comes by and double checks on the progress daily, instructs his crews and speaks to us. He never has dismissed our inquiries no matter what adversity could be lurking in his personal life. His subs are all professional, friendly and extremely respectful at all times. This is also a reflection of the leadership. You cannot go wrong by engaging this company to do your construction. If a mistake happens it will be rectified immediately with no argument as well. Mr. Abdoul will personally get it done."