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"Attention to detail and responsive."

"He is 100% committed and dedicated; he always works the necessary hours in a day in order to finish the job in a timely manner."

"Very professional. They were very easy to work with. I would recommend them."

"After 20 years of multiple home remodels in two states, we have never written a negative review for anyone. We decided to make an exception for IronWood. My wife and I selected IronWood for a small staircase railing remodel in our home. Juan Rodriguez responded immediately and came right out. We were sold on his pitch of IronWoodâ s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. We asked if they would provide us CAD drawings, a typical process for anything custom-fabricated, and he informed us they only do drawings for new-build homes and not remodels. Fabrication would go off our drawings. Thankfully, I am an industrial designer so that was no issue for me to supply sketches with enough detail to build from. Or so I thought. Quality of finish â Straight unacceptable To be clear, our expectation is not perfection, but we would like something on par with price and of professional standards. IronWood has a â wing itâ , â close enoughâ mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrongâ ¦ like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication â Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, youâ ll be project managing it by yourself. Transparency â Nonexistent If you have any issues, good luck contacting someone within IronWood to complain. Juan flat out refused to tell us who his manager is or have them call us about the issues we experienced. Responsibility - Lacking After Ironwood attempted a â fixâ (yesâ ¦ these photos were taken after their â fixâ ), we asked another contractor to quote finishing the project to the point of acceptability. The team at Mosian, who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didnâ t pay the rest. My wife and I know what to look for, and what to expect, as a finished product from home improvement trades, but with IronWood, BUYER BEWARE."

"Zack was incredible. He made my ceiling look night and day from what it was! My skylight leaked into my master bathroom. I had the skylight removed and tried to patch the hole myself. Ha didn't work. I contacted Zack to fix the ceiling. It looks like the skylight was never there. It's beautiful! Flushed with the rest of the room, flawlessly! I would use him on my next home and any future products. I would also recommend him to anybody in the community. He's polite, trustworthy, punctual and keeps you informed on the product. Also, incredible pricing!! Thank you, Zack!"

"Gerardo Rodriguez is a thoughtful, conscientious, and reliable general contractor. Our home sustained a large amount of damage in the early spring storms, and he not only rebuilt everything, but he built it better. It was a pleasure to work with someone who has pride in his workmanship and strives to make a stressful situation as bearable as possible."