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"Shannon, the owner treated us so horribly. This is by far the worst customer service we’ve EVER received, and after looking at previous reviews, it seems like other people have also been disrespected by Shannon. When placing the order with Co-Owner Tatyona, they were aware we were buying in behalf of a business with full authorization. We moved forward with the purchase due to their agreement of an invoice CC transaction and next day delivery. The next day delivery was essential to us as we’re interior designers with a deadline. They were more than happy to sell us the fridge as we would become regular customers. This was May 6. The next day(May 7), the day of the delivery I received a very offensive call 30 mins before the delivery time from Shannon stating they won’t be delivering the fridge due to the transaction still pending and not being able to schedule delivery again, if even, on Thursday May 12th… I understood that, but why schedule a delivery for next day knowing you have to wait for transactions to clear? Next day delivery on May 7th was promised. Transaction fully cleared on 05/09 and we were willing to provide Shannon with whatever he needed to verify the transaction as he continued to refuse giving us our fridge. Picture ID with business CC. Amex Transaction. Amex account holder information. Business documents. He continued to refuse our verification method and give us a hard time to acquire the fridge. At this time, the funds have already been pulled from our account and we told him we can pick it up, that’s not a problem. Shannon followed up with “You, or nobody is going to be coming into this store to take anything from me, nor will we be delivering anything to you until this transaction clears. You can cancel, go to Home Depot, I really don’t care”. This was clearly a lie coming from Shannon as Amex verified that the funds have been successfully received but yet the transaction hasn’t posted on his end - according to Shannon. His next comment was how we didn’t have the card physically with us, but they clearly knew that as he assisted his wife, Tatyona to provide us the invoice. Again, we attempted to provide him every ANYTHING needed to verify but he refused. Today, May 12th, we walked into Sparks to see Tatyona and she have absolutely no idea who we are - she knew as she was hostile towards us immediately. Once we refreshed her memory, she acted clueless. We offered to purchase the fridge right then and there with our ID and CC to verify. Now, she refused to do this and stated our refund/cancellation has been processed. We left the store and came back only a few seconds later to ask for a copy of the cancellation. Once I asked for the receipt of the refund, she only then voided the transaction because I asked. Very unfortunate experience - I wish I could post the recording of the conversations. This interaction is by far the worst myself, and my team have been treated by company. The disrespect was extremely unprofessional."

"Our refrigerator had stopped working and we were in desperate need of getting it fixed. Steve came out fast and diagnosed the problem. He got us back up and running within a few hours. He kept me totally up to date on what the symptoms were and expected repair costs. On top of that needed repair, I had purchased a replacement ice maker which hadn't worked for a while and he replaced it - no extra charge. Overall, it was an excellent experience and I would highly recommend his company to anyone who needs appliance services."