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"We used Emco-Williams 15 years ago and had absolutely no problem. Everything went smooth and we still love the countertops. Based on this good previous experience, we decided to use them again for a new house that we were remodeling. Absolutely nothing went well. We went to their Sevierville office on March 9th 2022 and found granite that was ideal for what we were looking for. We chose African Ivory that they had in stock. Later I was looking at photos online of African Ivory countertops and noticed that there is a lot of variation in slabs. On March 24th I sent our sales person a photo of the slab that we chose and told him that I just wanted to make sure that they had the correct slab. He responded and said that it is the correct slab and that it had our name on it and no one else could take it. The granite was installed on April 20th, but the colors did not look like what I was expecting. The slab that we chose had a lot of dark (looked black) and tan. The countertops installed were a lot lighter and had very little dark and did not have the "movement" of the slab that we chose. I realize that it can look different when cut into countertops , so I studied the pictures and video of the slab that we chose and could not find any of the identifiable patterns in the countertops that they installed for us. I messaged the sales person and told them that it did not look like the slabs that we chose and he assured me that it was what I chose. They had to come back and finish the installation on April 29th and I told the sales person that I wanted to look at the countertops because I still do not think that they are what we chose. He assured me that it was definitely what we ordered but just looked different after it is cut. That same day he called to let me know that he was on his way, but said that they had compared the pictures of the slab that I chose and the finished countertops and that it was not the same. He said that they would give me a good discount or replace them at a discounted price, but that ultimately it would be the owner's decision. He said the owner is very fair and they want the customer to be happy. I called the owner on Monday and he offered me a small discount and told me that they were really nice countertops, even if they were not what I chose. He told me that if I wanted to choose another granite that there would be no discount and I would have to wait an additional 6 weeks to get them installed. I spoke with the sales person and he said he would talk with the owner and get back with me. They sent me photos of a similar granite that had very little of the dark (black) in it and said they would replace it at full price after waiting an additional six weeks. They wanted me to come to their office and look at the different granite - at my expense. I would have to miss work and drive 45 minutes each way. I told the sales person that if I had to wait 6 more weeks for a different granite that I expected a discount on the new granite because of the problems. He said he would talk to the owner and tell him that we need to have another discussion, but the owner never called me back. On May 5th, the sales person said that they wanted me to take they granite that they had in stock, wait six weeks, pay full price and they would cover having the plumbing redone since we have been putting the plumber off until we have the granite done. They also calculated 70 square feet of granite and said that they do not give customers any of the remnants since you only pay for what they install. We calculated what they installed a couple of time and we came up with only 64 square feet. The sales person said it didn't really matter since we had already agreed to a price. We found another granite at one of their suppliers that we liked but they said it was $5 more per square foot and the owner would not do it unless we paid the difference. Pretty much we had to take what they installed or pay more and the prices have increased since we picked the granite initially. We finally decided to take keep the granite and they offered a little more discount - and we just wanted it to be over because they we not the least bit cooperative. On June 3rd, they came out to finish the install and brought an additional piece that we were waiting on (at least they did not charge us more for this additional piece). I had to leave work, again, to meet him and the piece that they brought was not polished on the correct side so he had to take it back to the factory. The sales person did the final install, and I told him that we were not happy with the white silicone around our black farmhouse sink and that the original installer said it would dry translucent. He said that they are using a new silicone and agreed that it does not look good. When he returned later that afternoon with the piece polished correctly (and I left work again) he said that he mentioned the white silicone to the owner and told me that I could go back over it with something darker if I wanted to, but he did not offer for them to do it. This was the worst experience ever and I think that the new owner does not care about the customers like the previous owner did. I am shocked at how many problems that we had and did not get the granite that we ordered and they were willing to make no concessions to get us something that we liked."

"David fit us in quickly as we were under a deadline. He and his crew worked hard to complete our project in a timely manner. Nice to work with and did a great job."

"Very smoothly. Well priced for the job. Had the work done with no complications. Well mannered gentleman. Gave free estimate. Ceiling looked great. Left me without complaints. Would hire again."

"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."

"1 out of 5 stars. First, we want to briefly commend the quality of the actual workmanship of the granite countertops installed by Randy Shores, owner of 1st Class Countertops. They are beautiful and we are pleased with them. There was only one seam, and the granite was so well matched by Randy that it appears almost seamless. The work ethic of Randy and his son Randy, Jr., and their working relationship, are highly commendable. We actually visited Randy’s shop to deliver our signed contract, pick out our new sink, and leave the required 50% front-end deposit. We genuinely like him, and we were initially quite excited about doing business with him. The second and most important part of our review is about the clean-up fiasco that came afterward, the unbelievable demo and installation mess left behind for us to deal with. This was due to Randy’s cutting the opening for the stovetop inside the house with no protective barrier. Absolutely nothing was cleaned up after the installation by Randy and his son. It’s now almost three weeks after their installation as I write this review, and we’re still cleaning up, hiring outside help, and dealing with the toxic granite dust that settled into and on literally everything. The fine dust covered not only everything in the kitchen itself where the new counters were installed, but also — with our home’s open floor plan — in the entrance area, the music room with a grand piano, the dining area, an open hallway, our living room, and the den which has a vaulted ceiling. Only the three bedrooms with closed doors were spared; every other room in our home and literally everything in them were covered in a thick layer of toxic granite dust. Everything from the ceiling fans and chandeliers, down to the Oriental rugs and hardwood floors, and everything else in between, were totally covered with a thick layer of the fine, toxic granite dust. All the door frames and baseboards, valuable works of art, a rare books collection, the grand piano, an acoustic guitar, and more than 20 pieces of heirloom furniture (including 13 upholstered chairs and sofas), were covered with the toxic dust. All the curtains and drapes for eleven windows were totally permeated with the dust, requiring removal, cleaning, and re-hanging. The damage to our home is overwhelming! Randy had received a very high recommendation from a trusted source where our slabs of granite were purchased, and we read every review on his website from previous customers. Almost all of the reviews were glowing, and the parts we were particularly interested in and most impressed by were the consistent reports of his thorough clean-up afterward. Here are few verbatim quotes from those reviews: The Team of Randy and Randy Jr. came in and took out the old countertops without making a big mess; . . . they even clean up everything before they leave; They did an excellent job cleaning up after the job; I expected to come home to a mess, but everything was as clean as it was when I left this morning. I couldn't be happier. I was completely satisfied with every detail. They cleaned up every little mess . . ., etc. We had every reasonable belief and expectation that these glowing, excellent reviews reflected the quality of what we were to expect from Randy and 1st Class Countertops. Nothing could have been further from the truth! In addition to already hiring six men to assist us, we’ve personally spent more than 150 total man-hours on the massive clean-up over these past three weeks, and there is still considerably more to do. Christmas is just three days away as I write this, and there is no way we can possibly complete the huge clean-up. We’ve already spent more than $1,000 out-of-pocket on this clean-up, more than half of it paid to immediately have our duct work and all vents cleaned out, because it was quickly determined that the granite dust was continuing to circulate throughout the entire system and into every room of our home. Randy, in fact, did not even cover the vents in the immediate work area when he was cutting the granite opening for the stovetop. The colossal mess Randy left us with hit us, as we approach the holidays, at the worst possible time! We are 75 years old and have a number of serious health issues, including lung problems and chronic heart failure. And both of us tested Covid19-positive back in November; and even though we’re well beyond the time to quarantine and thankfully seem to be on the road to recovery, the virus took a physical and emotional toll. We’re still not fully back to normal, and the health implications of what Randy did are beyond staggering. When you inhale the silica dust particles, they scar your lungs causing a disabling, irreversible, and incurable lung disease called silicosis. Randy and his son wore state-of-the-art masks and gear to protect themselves as they were cutting the granite! But nothing whatsoever was done to protect our home, our furniture and possessions, and — most importantly — our physical health. We and our home were not protected in any way; and we were egregiously violated by Randy’s decision to cut the stovetop opening inside our home while doing absolutely nothing whatsoever to contain the thick, toxic dust cloud that erupted. We sincerely hope this review will be constructive for Randy and for all who read it. Communication is the key, we believe, and we see in retrospect that sufficient, honest and open communication was almost entirely lacking. There was nothing at all in the contract we signed about cutting the granite inside our home and providing no protective barrier. We were only told to clear out all the kitchen cabinets, which we did. And we covered everything in the kitchen with protective sheets. But we had no knowledge whatsoever that a thick cloud of toxic granite dust would be generated and allowed to settle throughout six rooms of our home! Because of a business insurance matter, Randy showed up for the job three hours later that he originally told us he would start, and night had fallen by the time the job was completed. And then they just left, and no clean-up took place. Fortunately, the opening for the stainless steel sink we purchased from Randy was cut off-site; but the opening for the stovetop was cut right in our kitchen and that’s where and why this huge problem occurred. A sister had new granite counters put in earlier this year, and the workman built a tent of heavy-mill plastic sheeting 360 degrees around him from floor to ceiling as he cut a similar opening inside. When we discussed this protective measure with Randy, after he’d returned to deal with a couple of other important issues that had to be addressed, he kept referring to the “industry standards” insisting he always follows those standards. But the “industry standards” for installing granite countertops clearly say to cut all openings either off-site or outside; or, if they must be cut inside, all necessary protective measures to completely contain the toxic dust must be taken. Randy said he’d never heard of such a thing, so we showed him pictures of what’s required, and he told us he’d never seen anything like that before! But every single source we’ve read or spoken with says you must never allow a thick cloud of toxic granite dust to be generated and settle on everything, as he literally did in our home. Randy should have carefully explained his process to us in complete detail ahead of time, and he should have completely warned us in full detail about the inevitable outcome. It is definitely not the “industry standard” to leave the toxic mess behind when he leaves. Randy provided no protection whatsoever for us, our home, and all our belongings. None at all! And we’ve been left, at age 75 in a weakened condition, to literally pick up the pieces and clean up this huge mess. Randy, to his credit, eventually rebated $200 to help cover the costs of our massive clean-up; but as those costs continue to mount, that sum while sincerely appreciated, seems, quite honestly, a drop in the bucket. Never having gone through anything like this before in our life, we t"

"Thank you for your wonderful service, reasonable prices and high quality. Special thanks to Sharon for her work ethic."