Get matched with top floor cleaners and waxers in Castalian Springs, TN

"Let me start by saying I've never used a cleaning service before- I was always worried they would scam me out of money, or do a bad job or break my things. This was a Christmas treat from my boyfriend, and proved exactly every concern I had, right. They arrived for the deep clean service that's required your first time, and, after about 2 hours, notified me that I would be charged an additional $100 worth of fees for excessive dust and dog hair. I have a lab mix that has free roam of the house, so I authorized that and went back to work. The cleaner had to rush out before we could do a walk through (I'm assuming that's standard, usually, but I'm not sure). I noticed some areas that were totally missed right away. It felt more like a standard clean to me. I got a text asking how the service went, and I shared the photos. They said they would investigate and send the cleaner back. After a few failed attempts at sending me a follow-up text, they said they would email me, but I still haven't received anything. MORE troubling than the clean job, the upcharge and the bad service, though, was my realization that evening at bedtime that the TV screen in our bedroom was damaged. I sent off an email, pictures, and asked for a call the following day. Today, I received a call from a man who identified himself as the manager. He said he got my email, and his cleaner didn't touch my TV. I explained that they must have, because the screen was damaged. He said "Lindsay said she did not." I explained that I was charged an extra $100 for dust and dog hair, and nowhere on or around the TV had dust or dog hair. His response was "our cleaner noticed you purchased a new TV." I said "yes?" And he said "well all I'm saying is my cleaner never touched your TV..." (IMPORTANT NOTE: My boyfriend won that TV at his company Christmas party days ago, and can prove that pretty easily. The assumption we were being fraudulent was beyond offensive). TLDR; They came into my home, charged me $300 for an unimpressive clean job, an additional $100 for dust and dog hair, ghosted me, then broke [my distinctly un-dusty and un-dog haired] TV, then denied responsibility and accused me of commiting fraud. I now have a broken TV, a house I still need to clean, and I'm $400 poorer. I feel totally bamboozled and scammed. More than that, I've never been more offended! Worst idea, ever. All photos I included were taken after the $400 deep clean."

"These ladies have done a wonderful job. Very through, hard working and respectful. I will most definitely hire again."

"Mr. Elmore of Buffing Brother's was absolutely great! Prompt, professional and courteous. He came in, assessed the job and got straight to work. The carpet looked fantastic and smelled great. I would recommend him 100% and will ABSOLUTELY use him again. He even cleaned my hand knotted Mashad Persian wool rug and it looks like it did when I first purchased it."