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Locksmiths questions, answered by experts

Proper door lock maintenance includes keeping the locking mechanism clean and clear of dirt, dust, and grime buildup, lubricating the lock annually, inspecting and tightening the lock regularly, and treating the door with care. If your maintenance reveals problems, it may be time to replace the lock or have a professional inspect it.

Rekeying should be done when employees leave or keys are lost, while replacement may be necessary for outdated or damaged locks.

If your door handle turns without opening, the most likely culprit is a loose or stripped spindle. This part connects the handles to the latch mechanism, and when it’s not properly engaged, turning the handle does nothing. Other issues might include a broken latch, loose screws, or even something small blocking an inner mechanism. In any case, it’s usually a matter of tightening, adjusting, or replacing a worn-out part inside the handle assembly—or calling in a professional to do it for you.

Smart locks offer a similar level of safety to traditional or conventional locks because they often use comparable locking mechanisms, such as deadbolts. The primary difference is the access method: smart locks use a login or code instead of a physical key, which adds convenience. While not inherently safer, some smart locks have added security features that can deter intruders, like shutting down after too many incorrect code attempts or being harder to pick. For the best security, it's recommended to combine any lock with other home safety features like motion-activated lighting, security cameras, and window and door sensors.

Lock bumping is a technique locksmiths use to quickly and quietly open a pin tumbler lock, typically found in most types of deadbolts. It involves inserting a specially crafted key, or bump key, into the lock and tapping or "bumping" it with a mallet or similar tool. The force applied causes the lock's pins to jump momentarily, allowing the lock to be turned and opened. Unfortunately, thieves also use this technique to break into homes. Luckily, products like a deadbolt strap will fortify your lock.