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"Good at what do"

"I signed up for an oil contract in May 2021 when we bought our new home in Quakertown. I had no billing issues for the past year. Always paid my bill after delivery. I contacted Petro recently and spoke to a Daniel in customer service dept who was not helpful and even condescending. He sounded about 20 years old which was a red flag and i should have just hung up and called back. I called to pay my balance, and explained to him that we are in the process of switching over to a heat pump and so we do not need anymore excess oil delivered. I did not want to pay the balance (only like $100) until I spoke to someone because once you pay they automatically send another truck out to refill. I needed to arrange for a stop on oil delivery and possibly just a small delivery of oil to get us thru the remaining month. He told me he could NOT do that, and that the minimum would be a full fill. I said that I did not want a full tank of oil since we will be removing the oil heater end of March. WHY would someone want a full tank of oil delivered in MARCH when you're tearing out the oil tank at the end of the month. I asked Daniel if he understood and he responded "Kind of" ‍ Seemed pretty logical but Daniel could not comprehend. He then said well sorry maam we have your account listed for cancellation for non payment. Uhm I was calling to pay and discuss a situation I needed rectified. He handled the call SO poorly and never even got my payment. Daniel needs mentoring on his customer service skills. I did ask for a manager since I needed to talk to someone who could think outside the box. He advised someone would call me back. Nobody called me back. I had every means to pay the $100 balance and it had nothing to do with an inability to pay the bill, it was merely to keep them from auto refilling. This company is terrible with billing and customer service. The reps read off a script and can't think outside the box. When you need to escalate a call you CANT. Thank goodness March has been mild and we haven't needed to use the remaining little oil left or we would have been without heat because of this stupid company. I will continue to share my story with every neighbor and friend who use oil and I will continue to warn them not to use Petro. You're better off using a small town mom and pop oil company like IT Landes. Additionally if you live in the Quakertown area expect the loud oil truck to show up at 6am and wake you up every time you get a fill. This company does not care about their customers needs."

"We had a technician, Jonathan Marte, come in to discuss how he would install 2 propane tanks to heat our pool heater. He was so thorough and precise with his explanation and provided a better idea on placement of the tanks that saved us a ton of headaches. In the end we hired Petro to do our job, after talking to many companies, because of Jonathan Marte. I know it sounds crazy, but we actually paid a bit more than the competing company proposals. Jonathan came out three times to do all of the set-ups. He had a smile on his face and when the job was done, he explained everything to me. We have never dealt with propane before, so I needed a thorough explanation. Thank you to Jonathan for making this process so much easier than we thought. Thank you to Petro for getting the gas to us quickly and easy, especially during these crazy times."