Elek Plumbing

They came and broke the plate on the water heater and they wanted me to pay them $900 to repair the water heater. They yell at me said that I put too much paper on my sewer and that the reason that I don't want to hire them again.

terrible, unprofessional

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Eddie, the guy in call was prompt, very professional and up front about everything. He was honest about what all the services could cost but assured me that before each option we would discuss it first. Would absolutely use them again and recommend them to anyone!!

Very pleased with results

The hanlde onthe kitchen faucet broke on the day before Thanksgiving.  Eleck came that evening and repalced the faucet.

They were excellent. They were very professional and clean working. They wore booties so they didn't track any dirt. We were very, very pleased with them.

The plumber was punctual and fastidious. He protected his work area with protective coverings. He cleaned up his work area  and made it spotless.

Upon completion of the work he sat with my wife and I and explained the billing. (which is a company required procedure.)

I highly recommend this company.

A real person (not a pre-recorded voice message) answered the phone when I called, and gave me a time frame for a plumber to respond, and service details, all pleasantly and professionally. True to her best estimate (within 2 hours), a plumber arrived at the site. He (Nathan) was very professional, courteous, and friendly. He explained the pricing possibilities (listed in his binder that he showed us). He explained what he actually did do to remedy the problem. 
My husband and I were very satisfied from start to finish. This was the first time we used William Elek, Ltd, and will no doubt use them again should the need arise.

Always responsive and professional but their prices are a bit high.

Never again!!!! They charged us $800 for a new faucet (which I then priced at Home Depot and it was less than $100, so it was a cheap one) and some minor fix it on the laundry faucet.  The guy even told me that he spaces out his work so he only does 2 jobs a day (little did I know that he'd be charging me for the time he was talking to me).  I would never ever use them again.  ( and it's actually unfortunate because I had previously used them -- in the 90s -- and I thought they were expensive, but did an ok job.  But this is just ridiculous.

After installing the granite countertops and the new sink, I found out that the granite contractor wasn't going to install the plumbing and he didn't coordinate his plumber to come.   Faced with having to deal on the long Labor Day weekend and part of the next week without a functioning kitchen sink.  I called Wm. Elek, who I had positive dealings both with a former BNI member as well as the work they did on maintaining my A/C unit in the past.
They sent someone over in less than an hour.   After looking over the sink, the plumber said that it would take substantial work to rearrange the pipes under the sink to install both the drain as well as the garbage disposal. So, I told him to go ahead and just hook up the sink and we'd do the garbage disposal later.
He set a timer (so I set one also) for two hours, saying that if he ran over that, he would have to charge extra.  He got most of it done within the 2 hour limit but spent another hour on trying to fix a small leak in a pipe. 
THREE hours and almost $700 later with really no parts (although he charged $90 for some fittings and an elbow) since I provided the faucet) he leaves with the garbage disposal sitting by itself.  
The last hour he was sitting there tightening and untightening things while talking on the phone and then left.
e To add insult to injury, I finally got a call from my contractor who sent his plumber, David Pence, over to assess the work left to do.  Remember that this was the "big job" that the other plumber was going to charge an arm and a leg for.  David said it would be about $150 to redo everything and install the garbage disposal.
After an hour he was done, with professional results and he charged the whopping sum of only $135!!  
So, the best and the worst with one sink.  You be the judge!

It has been several yesrs since thy were here.  In the past they did quite a bit work including putting in a new shower in bssement. I use them for all my plumbing work they are very good.

The plumbers and heating technicians have always been great.  We have used the company for years, first for plumbing and then to replace our 50 year old oil furnace/boiler with a new high efficiency Weil McClain Boiler about 4 years ago.  We are just so disappointed with the recent lack of customer service from the office, and their unwillingness to continue to serve us.  We don't understand their decision to stop offering maintenance to new customers and we don't understand why we were considered a new customer when we have been using the company for years.  Maybe our business was too small to matter to them.  Whatever the case, we feel abandoned. Hence, the "lousy" rating we feel compelled to report on them. 

At first, I selected Elek by searching out a company in Allentown that claimed to have experience with Mini-Split Units. I called and spoke with several people before agreeing to even have them come out to my home. It was nearly what you could consider an interview. Once they came out they provided an estimate, which was very costly, but I figured worth it because I *THOUGHT* I was getting a knowledgeable contractor. I am willing to pay top dollar for good service. As it turned out after the job began, they only have one person on staff with very limited knowledge of ductless systems. They technicians had to keep calling this person on the nextel to ask questions and get guidance on what should have been done. They performed the work and then my problem immediately got worse. Here is where things started to go wrong. When I called them to work out the issues, the supervisor (Derek) started to refer to job notes on the invoice. I had a yellow copy of the same invoice that had no such job notes. It was a hassle to get them to honor their workmanship warranty on the job and it ended up costing me even more. 
Just as they finished fixing their errors, a part failed on one of the units. We ordered the part and they sent another technician to install it. He did not install the part correctly, and then failed to put the unit back together properly. I found out because when I operated the unit to test it, it nearly fell off the wall. Literally it was missing mounting screws!! I called and demanded to speak with a service manager, who promised to return the extra parts and screws that I would need to have another contractor put the unit back together properly. He never showed up. He instead sent one of his secretaries out to do the job for him. 
When I asked the secretary how this can happen, she remarked "We had a lot of these problems and a lot of dissatisfied customers, but we thought he fixed all that. I guess not" --- well that about sums it up. 
Elek is more expensive than other contractors in the Lehigh Valley, but the quality of service is just poor. This is one experience that firms up the saying "Expensive isn't quality!" because they REALLY drive that point home. The real strength of a company is when you are called to handle tricky or complex situations. Elek fails miserably.

We have used Elek in the past for our furnace cleaning and any other plumbing issues. They have always been professional and anyone sent to our home was very nice. They didn't mind answering any questions I had. Naturally, when our furnace died, we called them. The service tech was efficient and called Brian right away. He arrived at our house within the hour and had our new furnace ordered and installed within a 1 1/2 days!!! You will never go wrong with this company!!! They work with you, are professional, respond immediately and are great to work with!!!

All told, it took Elek plus 3 of their subcontractors to complete the job.  I made the initial call to them in late May of 2012 and it took until  September to finally complete it.  The cost ballooned from about $8,000 to over $20,000 when it was all said and done.  Luckily my homeowner?s insurance paid for about 60% of this.  They seemed to have poor internal communication, and even worse with their subcontractors.  I would use Elek for small to moderate jobs such as the water heater replacement, but not big projects.  I plan a bathroom remodel in the next year or two and will not be calling Elek for that project.

They were very efficient and quickly found the cause of the issue.

They are a bunch of liars.  They took over 6 months to get the work done.  They never came when they said they were going to. They didn’t know how to do the work and I wound up having to finish it myself.  They would lie to my face.  They would tell me one thing and then deny that they said it.  The price was competitive with most other people.  It wasn’t terrific; it wasn’t bad, it was fair.  The price was not the problem.  They were incompetent and didn’t know how to do the work.  I wound up working with the guys, doing half of it myself the last day they were here to get the job finished.

They were good.  We called them and they came to take care of the problem for a fair price.

Very well

They were very good. They were knowledgeable, very friendly and easy to talk with. They also did the work on time.

They were timely and we were very happy with them. We were very pleased and we were very happy with the price. They came out very quickly and right when they said they would. We would certainly use them again.