Get matched with top heating and air conditioning pros in Seven Fields, PA

"We got an estimate from Jeff in early August (August 10) to install a ductless mini-split system in our MBR and family room.  Pretty basic job, Jeff said they have a whole crew that does only these kinds of job.  So you would expect them to be able to easily schedule and do this kind of job, right? Wrong.

Jeff's estimate was the most expensive of the 4 we got, but we were inclined to go with him because of the stellar Angie's List reviews.  We also liked him because he offered a 5 year labor warranty which he said JRB offers on everything ("We do that on all systems," he said - I wrote in my notes.)

His initial estimate was for $6,520 for two mini splits by Lennox.  We didn't really care which brand we got (we ended up with a Carrier) but we wanted a system that could heat the house even when it's really cold out.  Some of these systems are rated down to only 15 degrees F, but they're not good much lower.  When I told Jeff this he said he could research other systems, and I told him about a Fujistu system rated to -15 degrees.  He said he spoke with his distributor and he could install that system for the original quoted price.  (I was surprised because the other HVAC companies said the advanced systems were more expensive, but I figured Jeff's quote was originally high, so he probably built in some wiggle room.)

We scheduled the job 2 weeks out, for Sept 21 I believe.  Jeff's office sent me a contract to sign and return with a 50% deposit.



That's when the problems started. The contract included not a 5 year labor warranty, but 1 or 2 years.  I called and said Jeff told me it's always 5 and the woman in the office said that's not right.  Jeff called back and said we'll do 5 but that was special for you. (Again, that's not what he told me when he was trying to win my business - see above.)  So they sent a new version of the contract.  At some point I also gave them my CC number for the deposit, but they never charged it. 

I checked the parts numbers on the contract and they were not for the Fujitsu systems rated to -15 degrees. They were for a cheaper system.  So I emailed back and said there's a mistake again, please fix the part numbers.  I didn't hear back for several days.  I sent follow up emails and called.

Then, on Sept 17 - two business days before the work was supposed to start - Jeff sent me this email: "I'm emailing you to inform you that regretfully are retracting our estimate and involvement in your current project due to unforeseen circumstances. I thank you again for the opportunity. Have a great day."

That was the entire email.  No explanation.  No "Sorry, we messed up the price, it's actually going to be a bit more," (which we would have understood as I said).

I emailed Jeff back to say I was disappointed and would have understood if he needed to push the date or something, but to have no explanation or even a phone call leaves us in a tough spot.  No response.



We ended up getting the job done for cheaper ($6,300) by Shafer HVAC.  They did a great job, and you can find my review of them.
"

"They were very responsive and reached out immediately to schedule an appointment that worked for my schedule. Arrived on time and cleaned, serviced, changed filters and showed me how to maintain our system during the year. I will call them again when we need HVAC service or repair."

"Would absolutely recommend John Mullen and his company. From the first time I called John he was very responsive and professional. I had called multiple other HVAC companies to install a vent through a brick chimney and were having trouble finding someone who would even come take a look to see if they could tackle the project. John didn't hesitate and came out and talked to us to find the right solution. Once we were ready for the job we were able to schedule him within about two weeks and he called the day of to see if they could come a bit earlier than planned. I truly appreciate the quick and professional communication throughout the whole process. The guys that came with him to do the work were also professional and they got the job done quickly. The price we paid was very reasonable for the length of time they spent and the difficult job of drilling out through brick."

"The greatest company to have do your furnace. I would diffidently recommend them to other people. The price was very reasonable and the professionalism was without a doubt the best . There were no surprises when it came time for the final payment What ever they quoted that what you paid."

"We hired Bactronix to clean the HVAC ducts in our house. Technicians Masson and Shawn arrived on time, did their work unobstrusively and efficiently, and answered all my questions politely and fully. They sent over before and after pictures of the ductwork by e-mail afterwards. Their work has made a positive difference to the air quality in the house, and we appreciate their services."

"They installed our HVAC system two years ago and they service it every 6 months. We have the furnace checked in the winter and the air conditioner checked in the spring. They are very reliable and professional and they do a great job."

"We were so happy to have Sullivan Super Service (Plumbing, Heating, Cooling) come today to repair our central air conditioning unit and to service our HVAC system. Sullivan's technician, Bob Anderson, was polite, professional and experienced. We greatly appreciated his knowledge and counsel. Our AC has been out for a few days in a current hot spell, and Sullivan was the only company that contacted us. They proved the old saying that in winning, half of the battle is just in showing up and being there. We were not Sullivan customers before, but we are now! Sullivan's service was SUPER!"

"i was extremely pleased with the young man from north Pittsburgh last year I was told by a large hvac company that we would need to replace the entire AC system soon- they were quick to give an estimate with the heat at all time high levels our AC quit so we were expecting the worse he quickly diagnosed a bad capacitor and my bill was under $200 the integrity/honesty shown here can not be replaced. I would highly recommend these people to anyone. We were blessed to have a great experience! thank you again!"

"Joe and his crew were top notch from the initial phone call to the last vent replaced after the cleaning. If you need this type of service done within your home, I highly recommend these professionals. Will use again"

"I had a fifty year old furnace that provided its last breath on the coldest day of the year and John the owner saw to it that I was financed and gave me a very good price. It was flawlessly installed the next day by his courteous staff and they hauled away the old furnace too. Great job! Thank you."