Best heating and air conditioning pros near Bakerstown, PA

"We got an estimate from Jeff in early August (August 10) to install a ductless mini-split system in our MBR and family room.  Pretty basic job, Jeff said they have a whole crew that does only these kinds of job.  So you would expect them to be able to easily schedule and do this kind of job, right? Wrong.

Jeff's estimate was the most expensive of the 4 we got, but we were inclined to go with him because of the stellar Angie's List reviews.  We also liked him because he offered a 5 year labor warranty which he said JRB offers on everything ("We do that on all systems," he said - I wrote in my notes.)

His initial estimate was for $6,520 for two mini splits by Lennox.  We didn't really care which brand we got (we ended up with a Carrier) but we wanted a system that could heat the house even when it's really cold out.  Some of these systems are rated down to only 15 degrees F, but they're not good much lower.  When I told Jeff this he said he could research other systems, and I told him about a Fujistu system rated to -15 degrees.  He said he spoke with his distributor and he could install that system for the original quoted price.  (I was surprised because the other HVAC companies said the advanced systems were more expensive, but I figured Jeff's quote was originally high, so he probably built in some wiggle room.)

We scheduled the job 2 weeks out, for Sept 21 I believe.  Jeff's office sent me a contract to sign and return with a 50% deposit.



That's when the problems started. The contract included not a 5 year labor warranty, but 1 or 2 years.  I called and said Jeff told me it's always 5 and the woman in the office said that's not right.  Jeff called back and said we'll do 5 but that was special for you. (Again, that's not what he told me when he was trying to win my business - see above.)  So they sent a new version of the contract.  At some point I also gave them my CC number for the deposit, but they never charged it. 

I checked the parts numbers on the contract and they were not for the Fujitsu systems rated to -15 degrees. They were for a cheaper system.  So I emailed back and said there's a mistake again, please fix the part numbers.  I didn't hear back for several days.  I sent follow up emails and called.

Then, on Sept 17 - two business days before the work was supposed to start - Jeff sent me this email: "I'm emailing you to inform you that regretfully are retracting our estimate and involvement in your current project due to unforeseen circumstances. I thank you again for the opportunity. Have a great day."

That was the entire email.  No explanation.  No "Sorry, we messed up the price, it's actually going to be a bit more," (which we would have understood as I said).

I emailed Jeff back to say I was disappointed and would have understood if he needed to push the date or something, but to have no explanation or even a phone call leaves us in a tough spot.  No response.



We ended up getting the job done for cheaper ($6,300) by Shafer HVAC.  They did a great job, and you can find my review of them.
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"Mat and his team are consistently awesome. The first couple years we owned our home we struggled to find a reliable HVAC company to help us. Once we found Home Mechanix we were so relieved, and have never looked back. They’re always prompt, respectful of our home and business (they’ve done work at both), friendly, and happy to explain all work and maintenance. We won’t use anyone else for our HVAC work, period."

"Would absolutely recommend John Mullen and his company. From the first time I called John he was very responsive and professional. I had called multiple other HVAC companies to install a vent through a brick chimney and were having trouble finding someone who would even come take a look to see if they could tackle the project. John didn't hesitate and came out and talked to us to find the right solution. Once we were ready for the job we were able to schedule him within about two weeks and he called the day of to see if they could come a bit earlier than planned. I truly appreciate the quick and professional communication throughout the whole process. The guys that came with him to do the work were also professional and they got the job done quickly. The price we paid was very reasonable for the length of time they spent and the difficult job of drilling out through brick."

"ARS stands by their word! Customer satisfaction and a good quality of work is important to them. They will do whatever it takes to correct any customer or equipment issues. Mark is an amazing HVAC technician. He knows his stuff and has proven to be trustworthy in his heating/cooling system knowledge and repairs. When I had a recent burdensome furnace ignitor issue arise. ARS was as puzzled as I was. They assured me that they would do what it took to identify and troubleshoot the problem. They did just that!!! I thanks ARS for their loyalty to good and honest customer service!"

"We hired Bactronix to clean the HVAC ducts in our house. Technicians Masson and Shawn arrived on time, did their work unobstrusively and efficiently, and answered all my questions politely and fully. They sent over before and after pictures of the ductwork by e-mail afterwards. Their work has made a positive difference to the air quality in the house, and we appreciate their services."

"so happy with the service that we've signed an annual maintenance agreement for plumbing, heatng and air conditioning
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"i was extremely pleased with the young man from north Pittsburgh last year I was told by a large hvac company that we would need to replace the entire AC system soon- they were quick to give an estimate with the heat at all time high levels our AC quit so we were expecting the worse he quickly diagnosed a bad capacitor and my bill was under $200 the integrity/honesty shown here can not be replaced. I would highly recommend these people to anyone. We were blessed to have a great experience! thank you again!"

Brickhaas Plumbing HVAC Services, LLC is a locally owned and operated company with experience in the residential and commercial Plumbing industry. Let us show you our stress-free, reliable and professional touch for any of your home needs. We're committed to excellence in customer service and professional quality workmanship. Call today to see what expertise can do for the overall value of your project.

"Luke and Brett are great! Reliable honest and do quality work. I wonâ t use any other hvac company."

"Robert did an outstanding job cleaning and sanitizing the air ducts in my home. He was professional, courteous, knowledgeable and did a much more thorough job than the last company who performed this service for me. I can recommend this company without hesitation! I notice a significant difference in the air quality and am breathing easier."