"Thank you for your feedback Mr. [Member Name Removed]. I will be having our Install Manager, Marc, give you a call to follow up on this issue immediately. Kat - Call Center Manager"

"Thank you so much, Mrs. [Member Name Removed]! We appreciate you taking the time out to share your experience and your feedback with us, as well as the online community! We love being your HEROs! ~Sully"

"[Member Name Removed], Thank you so much for this awesome feedback! We appreciate you taking the time out to share your experience with the online community! ~Sully"

"[Member Name Removed], Thank you so much for the 5-Star Rating and the positive feedback! We look forward to serving you again in the future! ~Sully"

"[Member Name Removed], we are sorry you had a bad experience. We see this is from work we did about 3 years ago. We stand behind & warranty our work. We would have come out to remedy this issue if you had contacted us when the issue had occurred. Please feel free to reach out with any other concerns."

"Thanks for the review, [Member Name Removed]! Please feel free to reach out if we can help you with any other concerns!"

"Mr. [Member Name Removed], I'm sorry to hear you were having issues with your air conditioner. I do see we were out once for a repair in July of 2016. We would have gladly come out to see what the issue was for no charge. If it was something wrong with our repair we would have been able to fix it under warranty. Please feel free to reach out with any other concerns."

"Thank you for the great review, [Member Name Removed]! We are thankful for your business & look forward to working with you again!"

"Thanks for the nice review, [Member Name Removed]! It's great to hear we could provide you with SUPER service! We look forward to working with you again!"

"Hi [Member Name Removed], thank you for taking the time to leave a review. We're sorry for the confusion as the number we had been given turned out to not be yours. We had tried to contact you through the number given, not knowing it was incorrect. We did not come out that day as we do not go out to a customer's house without getting in contact with them before hand. We would love the opportunity to come out at no charge to you to still perform your furnace inspection. Please feel free to reach out to us at 412-265-1349."

"[Member Name Removed], This is in response to your concerns with the cost of estimates given to you. Your shock at the cost of quality service is not uncommon among homeowners. There can be a big difference in both the price and quality of the products and service provided. We do not charge by the hour, & I'm sorry if the technician did not explain that properly to you. We charge per job, not matter how long it would take us. While we do charge more than some companies, I believe it is far better to offer a more expensive quality service and explain our prices every once in a while than to skimp and live with a reputation for poor quality forever. Our Mission is to be recognized as the "Best" service provider in the Pittsburgh area. We guarantee satisfaction through caring and professional service provided by a team of trained associates. We work each day to fulfill this mission. We train our entire staff on being honest and communicating clearly and completely with our customers. There are often differences between prices that are quoted by service companies depending upon the level of service and professionalism that they provide. Some of the benefits of using our company include: We've been in business for over 50 years. We've done thousands of repairs and installations. We specialize in residential service. We know the codes, climates, and construction of the area. We know what works and what doesn't. We conduct weekly training meetings, by improving our technical expertise, we're able to do things quicker and better. We are able to do it right the first time. We always have a staff member as a live telephone operator 24/7 resulting in quick response time and immediate answers to your questions. We have a professional office staff. People are available to respond to your questions, comments and concerns. We quote firm prices before we do work, so you don't pay additional charges. We use shoe covers, drop cloths, and mats to protect your floors and your home. We are licensed as a company in Allegheny County and all of our technicians are licensed as journeymen or masters. You are assured of the work being performed properly and safely. We are properly insured. You have no concerns about claims against your homeowners insurance or out of your pocket expenses. We clean up when we are finished. We warranty all of our repairs for at least 2 full years and stand behind that guarantee We offer a variety of payment methods, including check, major credit cards and financing to make it more convenient for you. We are sorry you did not have a good experience with us. Feel free to give us a call with any other concerns you may have."

"[Member Name Removed], I'm sorry that you had a bad experience with us. Due to the nature of our business we are never sure how long each technician will be at their job. I apologize that you were given a time expectation and we did not meet it. I do see that we did call twice with updates that we were running behind. I'm sorry for the confusion about keeping your appointment. We dropped the ball & it's the last thing we want to hear. I will be bringing this issue to our management team to discuss. Please feel free to reach out with any other issues. -Sully"

"Thanks for the great review, [Member Name Removed]! We're so glad we could help you out! Thank you for being a great, long time customer with us! We look forward to continue to provide you with SUPER service -Sully"

"Thank you for the review, [Member Name Removed]! While we may not be the cheapest, we strive to getting the job done right the first time, which is why we have licensed technicians conduct a thorough onsite evaluation of your situation & come in fully stocked trucks. Thank you so much for your business & we look forward to helping you again!"

"Thank you so much for the great review! We look forward to serving you again!"

"This is the last thing we want to hear, [Member Name Removed]. This means we've dropped the ball and it's the first thing we'd like to know. The good news is, we work hard to train our technicians to provide customers with options so that each person can find one that best meets his or her needs. If that didn't happen, you have our sincerest apology. We will make sure to get to the bottom of this and make changes to how we write & present our options as appropriate. We thank you for writing this review & letting us know. Sully"

"[Member Name Removed], Please accept our sincere apologies for not responding to your request in December. I am not sure what happened that you slipped through the cracks. If you would like to call our office at 412-265-1349 we would be glad to schedule a technician to come out and give you a free estimate on what it would cost to install your tankless water heater. Sincerely, Maureen Ryan Sullivan Super Service 1350 5th Ave East McKeesport, PA 15035 412-265-1349"