Approved Pro
Sullivan Super Service Plumbing Heating & Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Sullivan Super Service, you’ll take pride in knowing you’re hiring a family-owned company that employs four generations of Sullivans and has been working in the Pittsburgh area since 1964. Bill and Anna Sullivan started their business out of their home with just one truck. As their family grew, so did their business and they opened a shop in Braddock and hired more technicians. Through the years the company grew but remained committed to offering the special touch of a family operated business.
Business highlights
Emergency services offered
61 years of experience
Services we offer
Plumbing repairs & replacement. Drain cleaning. Heating & air conditioning replacements & repairs.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.41,054 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 7% | ||
| 4% | ||
| 4% |
Showing 1-25 of 1054 reviews
Elaine W.
Aug 2024
Overall the multiple projects went well. More costly than expected but we did receive some discounts which helped. The only one item I would mention is that we bought an incorrect faucet/drain combination. The tech replaced the drain components but since the faucet we had was designed to have a pull lever for the drain, and the one he used was a push down stopper, the hole where the pull up leveler would have gone stayed opened. It does not look good so we now need to live with it.
Matt P.
Jul 2024
We were so happy to have Sullivan Super Service (Plumbing, Heating, Cooling) come today to repair our central air conditioning unit and to service our HVAC system. Sullivan's technician, Bob Anderson, was polite, professional and experienced. We greatly appreciated his knowledge and counsel. Our AC has been out for a few days in a current hot spell, and Sullivan was the only company that contacted us. They proved the old saying that in winning, half of the battle is just in showing up and being there. We were not Sullivan customers before, but we are now! Sullivan's service was SUPER!
Amanda W.
Oct 2022
A complete disaster. Bathtub and toilet were draining very slowly so we figured there was clog somewhere so we called Sullivan on a Wednesday. They came right out, which was great. Unfortunately, Jordan and another guy came and wasn't able to clear the clog. Said we had a broken pipe in the yard (which we now highly suspect was not true and was just a clogged line). Paid over $5,000 to have the line dug up and clogged cleared. They were out the next day on Thursday to dig the yard. The digger Rob and his guy were great. They seem to be the only ones at Sullivan who know what they are doing. Dug up and replaced the "broken" pipe but didn't clear the clog. Friday, Jordan was back out and made everything worse. After he tried clearing the clog, the tub would no longer drain at all. He left with a foot of water in the tub saying it should drain. What?!? It never did so we contacted him before lunch that same Friday. His answer...he'll send another technician...on Monday. So we had to do with not be able to use the water over the weekend. Thanks. Two other Sullivan "technicians" came out Monday and couldn't do a thing. That's 4 "plumbers" or "technicians" over 6 days that couldn't clear it. Then the worthless Jordan calls Tuesday and recommends calling another plumber to fix it. What did we pay you over $5000 for??? So we called A-1 Seware Cleaning Specialists - they came out the same day and cleared the clog in less than 10 minutes (and confirmed that sullivan likely completely clogged up the pipe trying to clear the slow drain). Probably didn't even have to do the digging and pipe replacement if we would have just called A1 first..... If you have a plumbing issue, do yourself DO NOT CALL SULLIVAN. Sullivan might be good at hvac, we don't know one way or the other but we do know that they are not good with plumbing. So bad that I can't imagine they do much well. How do you finish a job that you were paid thousands for by saying, you need to call a better plumber?
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thank you for your feedback Mr. [Member Name Removed]. I will be having our Install Manager, Marc, give you a call to follow up on this issue immediately. Kat - Call Center Manager"
Mrs. S.
Feb 2022
Excellent! They're the best if you want something done with your plumbing and heating.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thank you so much, Mrs. [Member Name Removed]! We appreciate you taking the time out to share your experience and your feedback with us, as well as the online community! We love being your HEROs! ~Sully"
JOAN F.
Jan 2022
I trust them and they were excellent.
Response from Sullivan Super Service Plumbing Heating & Cooling
"[Member Name Removed], Thank you so much for this awesome feedback! We appreciate you taking the time out to share your experience with the online community! ~Sully"
Ed H.
Mar 2021
They got the garbage disposal drain working and I would hire them again.
Response from Sullivan Super Service Plumbing Heating & Cooling
"[Member Name Removed], Thank you so much for the 5-Star Rating and the positive feedback! We look forward to serving you again in the future! ~Sully"
Jonathon D.
Sep 2020
Terrible, leaked again right after they "fixed it" and charged me $200 (for basically nothing). I fixed it myself for $10 the next day.
Response from Sullivan Super Service Plumbing Heating & Cooling
"[Member Name Removed], we are sorry you had a bad experience. We see this is from work we did about 3 years ago. We stand behind & warranty our work. We would have come out to remedy this issue if you had contacted us when the issue had occurred. Please feel free to reach out with any other concerns."
David M.
May 2020
The AC unit they "repaired" needed to be repaired again one year later. Their work was lousy and they threatened to charge me because they were having problems with the Home Warranty company paying them the balance. I hired a much better company the second time and that work has held up with flying colors.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Mr. [Member Name Removed], I'm sorry to hear you were having issues with your air conditioner. I do see we were out once for a repair in July of 2016. We would have gladly come out to see what the issue was for no charge. If it was something wrong with our repair we would have been able to fix it under warranty. Please feel free to reach out with any other concerns."
Leonard F.
Apr 2020
Terrific. On time. Responsive. Explained the work that needed to be done.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thank you for the great review, [Member Name Removed]! We are thankful for your business & look forward to working with you again!"
Kim T.
Mar 2020
The office called to give me and estimated arrival time for the workers and they were there at that time. They explained what they were going to do and what to expect both good & bad. They gave an estimate on recommended repairs and wern't pushy to get them done. I will hire this company again they were honest and the price was really reasonable.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thanks for the nice review, [Member Name Removed]! It's great to hear we could provide you with SUPER service! We look forward to working with you again!"
JOAN F.
May 2019
It was fine. They are very nice , prompt, and I always call them because they are very quick to response and they have emergency calls too. I've been using them for a decade.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thanks for the great review, [Member Name Removed]! We're so glad we could help you out! Thank you for being a great, long time customer with us! We look forward to continue to provide you with SUPER service -Sully"
Joseph E.
Apr 2019
ok...faucet was repaired after going for part.pricey repair
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thank you for the review, [Member Name Removed]! While we may not be the cheapest, we strive to getting the job done right the first time, which is why we have licensed technicians conduct a thorough onsite evaluation of your situation & come in fully stocked trucks. Thank you so much for your business & we look forward to helping you again!"
Bernadine D.
Apr 2019
The work was good, responsiveness was good as well and very professional.
Response from Sullivan Super Service Plumbing Heating & Cooling
"Thank you so much for the great review! We look forward to serving you again!"
Don H.
Feb 2019
Horrible. Total rip-off. The plumber said it would cost four hundred dollars to replace the sprayer hose. OMG. I’ve paid less to have a hot water tank installed. Seriously. He said it was not a hose he had so it would need ordered. I ask why four hundred to replaced. He said because of all the running around he’d need to do. I ask what running around. He said ordering the part and waiting for it to come in and that he would need to return. I ask him if I ordered the part how much to install it. He said still four hundred bucks. It’s a Delta Faucet which is a name brand. It’s not my fault he doesn’t have a hose in his truck to fit. He then suggested I replace the entire faucet for six hundred. Yowzer. The faucet is only six yrs and doesn’t need replaced. It cost me fifty bucks for him to give me an outrageous estimate. Oh yeah he tried to sell me a service plan as well. 10% discount. So to replace the hose I’d only pay $360. Don’t call these guys. They are real crooks.
Response from Sullivan Super Service Plumbing Heating & Cooling
"This is the last thing we want to hear, [Member Name Removed]. This means we've dropped the ball and it's the first thing we'd like to know. The good news is, we work hard to train our technicians to provide customers with options so that each person can find one that best meets his or her needs. If that didn't happen, you have our sincerest apology. We will make sure to get to the bottom of this and make changes to how we write & present our options as appropriate. We thank you for writing this review & letting us know. Sully"
Issa K.
Oct 2018
Everything went well. ,Matt DePra was very personable ,professional and neat.
Janice S.
Oct 2018
Everything is working perfectly!!
Anthony M.
Aug 2018
Very well. The guy arrived after a busy day and got it done. He was very pleasant and thorough
Kelly E.
Jun 2018
Service was good and HVAC has been fine since.
Theraine R.
Jun 2018
Have used them for years. Always pleased with there service. I would highly recommend them
Tanya T.
Jun 2018
They were friendly, professional, and did the work they promised. No complaints
Paul E.
Jun 2018
Matt came the day I called. He looked the situation over and gave me three choices with prices for each option. I decided and he went out to purchase a new toilet and he installed it; the total time he spent was less than an hour. THANK YOU!
Gerald H.
Mar 2018
We returned home late Saturday night to a cold house. The furnace was not giving out heat. Sullivan was the only place I could find open at the time. I paid $100 for the visit and another $100 as an emergency fee. I was ok paying this with the expectation I would have heat that night. Unfortunately the furnace could not be fixed and I was out $200. I wish I had known the furnace was beyond repair. That $200 could have been put toward the new furnace I purchased. I did not purchase from Sullivan. The quote was insanely high. I got a new furnace installed for half their quote!
JOAN F.
Mar 2018
They were here for almost an hour and it was wonderful experience. They are the only people I trust. They are prompt and professional and they do their best to get you someone.
Helen C.
Mar 2018
Technician’s (Jim) explanation of work and options were clear. Answered questions. Was efficient,
Nancy M.
Feb 2018
My friend recommended Sullivan, so I had them do a furnace inspection and repair an installation problem from a handyman. Went great. So when the furnace started shutting off, I called Sullivan again. The guy said it was a fuse. He replaced the fuse, charged me $95 and left. Half an hour later, it failed again. He came back again, replaced the fuse again and told me it definitely wasn't the furnace and that I needed an electrician. My general contractor for some other work sent another furnace company over and they fixed it in five minutes (it was the furnace) and told me why it could not possibly have been a fuse or an electrical problem. So I called Sullivan back because they guarantee satisfaction and asked for my money back since it was not what they said and because they left me sitting here in 10 degree weather with no heat. They said they'd call me back about the refund. They didn't.
Response from Sullivan Super Service Plumbing Heating & Cooling
"[Member Name Removed], Please accept our sincere apologies that we did not issue a refund check to you in the amount of $99. After receiving your review I looked into the history of your account. I see where you contacted us on 12/11/17 and requested that we cancel your service plan with us because you would need service during non-business hours and the plan would not work for you. At that time there was no mention of a request for a refund, but the plan was cancelled immediately. I came across some notes from 1/8/18 where you mentioned to our customer service representative that you should get a refund for the emergency fee because we misdiagnosed the problems you were having. The customer service representative typed the notes, but failed to communicate to the office manager your request. This is a new customer service representative and since reviewing your account we have talked to her about the follow up that should be done should this ever happen to any of our customers. We will be sending you a check in the amount of $99. This will go out in the mail this Friday and you should receive it early next week. Again please accept our sincere apologies for this oversight. We are sorry that it took this review to look into the situation and we truly wish this was taken care of more promptly. Sincerely, Maureen Ryan Sullivan Super Service"
Licensing
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FAQ
Sullivan Super Service Plumbing Heating & Cooling is currently rated 4.4 overall out of 5.
Sullivan Super Service Plumbing Heating & Cooling accepts the following forms of payment: CreditCard
No, Sullivan Super Service Plumbing Heating & Cooling does not offer free project estimates.
No, Sullivan Super Service Plumbing Heating & Cooling does not offer eco-friendly accreditations.
No, Sullivan Super Service Plumbing Heating & Cooling does not offer a senior discount.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers emergency services.
Yes, Sullivan Super Service Plumbing Heating & Cooling offers warranties.