Desirable Kitchens & Refacing

Job went smooth from beginning to end...Yes, there is a long wait, but well worth It...John, the installer is a craftsman..Some custom work was also done in a reface..pretty unheard of..and everything is just perfect..I gave Jimmy a picture from a magazine and I got exactly that...Total clean up at end of day..John used my garage for storage, he cleaned that too..I really wish they did other home improvements too.

It could not have gone better. Jimmy Zoppetti, the owner and his craftsman Eric who performed the work, were professional and made certain all went as promised from the estimate to the clean-up. We saved thousands by refacing and the results were better than expected. Desirable Kitchens & Refacing is the way to go!

We are so very pleased with our kitchen refinishing. We did some previous updates to our open concept living room and wanted our kitchen to be bright, white, and match and it is exactly what we hoped for. Jimmy is an awesome owner and is always available if you have any questions or concerns. Dan did an amazing job with the cabinets and was very professional and kept a clean workspace. John was wonderful with the kitchen tile. Everyone was very responsible and wore masks. We couldn’t be happier with our beautiful kitchen and this process was so easy thanks to Jimmy and his crew!

We are so very pleased with our kitchen refinishing. We did some previous updates to our open concept living room and wanted our kitchen to be bright, white, and match and it is exactly what we hoped for. Jimmy is an awesome owner and is always available if you have any questions or concerns. Dan did an amazing job with the cabinets and was very professional and kept a clean workspace. John was wonderful with the kitchen tile. Everyone was very responsible and wore masks. We couldn’t be happier with our beautiful kitchen and this process was so easy thanks to Jimmy and his crew!

Excellent! Could not be more pleased! From start to finish and cleanup afterward. First class team. Happy process & results.

Jimmy and his team did a fantastic job from start to finish. They refaced my cabinets, installed cabinet doors, hardware, backsplash and countertops. I showed him a picture from Pinterest of exactly what I wanted done and he recreated it perfectly--one month ahead of schedule. In addition to his excellent workmanship, Jimmy was a fantastic communicator and a pleasure to be around.

My husband and I were impressed with Jimmy after his in home consultation. He was easy to work with and expressed his knowledge of the products and what would work for us. Besides our cabinets needing resurfaced,we wanted a bi- fold pantry door re done as well. We are so happy with the results of the pantry door,new cabinets that he had made, and new under cabinet lighting. Fred was our installer was excellent, a real professional. From the start to finish we couldn't have asked for anything better! Thanks to Jimmy and Fred we have a brand new,beautiful kitchen.

Our kitchen and bathrooms could not look any better! Jimmy and his team did the best job for us my wife and I have ever seen and we have lived in several homes throughout the country over the years. The cabinet refacing and countertop installation of our kitchen and bathrooms transformed these rooms into something you might see on HDTV. We could not be any happier with the end result. Jimmy and Fred exceeded expectations and were fantastic to work with. Very professional, punctual, kept their promises, and incredible craftsmanship and follow-up. We would highly recommend Desirable Kitchens & Refacing to anyone considering remodeling their house.

After meeting with five contractors and reviewing both price and their understanding of what we wanted to do, Jimmy stood out from the rest. He not only envisioned our ideas but he also had a few ideas that made the project even better. The workers were friendly and best of all competent and each spent a good amount of time cleaning up (including vacuuming) at the end of each work day. We are very pleased with their work ethic, the quality of their work and the finished product.

I was very impressed with Desirable Kitchens from start to finish. The initial planning meeting couldn't have been easier. Sample back splash, counter top, hardware and cabinet doors were all accessible to me in my home. Having ALL of these items in home made it extremely easy to navigate my selections. The owner was extremely easy to work with. He was open to all of my ideas and offered additional suggestions. He was also open to navigating his quote/pricing. My project started ahead of schedule. The contractor who designed and installed my upgraded cabinets was extremely talented and professional. He worked diligently to stay on schedule. He always made sure to clean-up each day. When he inadvertently made a mistake drilling holes for the hardware on a drawer face, he was mortified. He did everything to remediate the mistake without delaying the project. The owner and lead contractor worked with the other members of the team to ensure a smooth transition between adding new counter tops and back splash. The project was completed in the expected timeline. I couldn't be happier with my finished project.

We got quotes from 4 other companies. He was by far the best price and had the best quality. I would never go with anyone else. He made our dream kitchen come true. We couldn’t be happier with how they turned out.

Outstanding. Everyone was a pleasure to have here to do the job: Jimmy, the owner helped us with planning, cabinet selection, countertop selection and so on. He knows his stuff. Once the work began, he was always accessible by text or phone to answer questions that always come up in this type of project. Fred and John did initial prep and all electrical work. They were efficient and considerate. Same for Dan who did all the refacing and new cabinet installation. He planned his work so every night we still had access to and use of the sink, and appliances. Then, Jack and James did the counter installation with sink and faucet all in one afternoon. Finally Eric came in and did the plumbing hookups including a new icemaker line and then the disposal. Everyone is a real pro with this company. No games, no hassles

Jimmy the owner and sales representative came out to my home and went over all of my ideas and wants. He came up with some brilliant ideas that I would not have come up with on my own. He gave me an estimate and said to call him if I decided to move forward. He did not try to hard sale me nor did he add or take away any discounts if I made my decision right on the spot and I did not receive multiple phone calls from him. I really appreciate that aspect of his business! When my husband and I discussed his quote we decided his ideas are what sealed the deal! We decided to do this in December of 2018 and wanted the job started late February. Fred was the professional who came out to remodel our kitchen. He was very professional, prompt, and extremely hard working. It took 9 working days to complete which was right on target! His attention to detail was spectacular and he transformed my 1990’s kitchen to a beautiful space where I now enjoy cooking! I highly recommend Desirable Kitchens & Refacing if you are looking for this service they will not disappoint!

Working with Jimmy & his crew was a real pleasure. They were all very friendly & professional; especially, Dan! We absolutely love our new cabinets & granite counter tops. Jimmy made the entire experience stress free. We highly recommend using DKR for your next kitchen project!

It went extremely well. Our kitchen looks brand new. One of those projects you feel really good about after it's completed and know it was money well spent. We met the owner of Desirable Kitchens, Jimmy Zoppetti, at the Home Expo at Heinz Field on Saturday, February 10th. He came to our house the following Saturday and provided an estimate at the end of the appointment. After getting 2 other estimates, it was very clear that Desirable Kitchens was the firm to hire. Their pricing couldn't be beat, plus Jimmy listened to what we wanted and didn't try to get us to replace the drawer boxes when they were still in very good condition. We signed the paperwork on March 1st, the installation began on the 26th, and the entire project completed by March 29th. The installer was top notch, very capable, and committed to making sure we were satisfied throughout the project. Our family and friends are very impressed with the finished product and can't believe it's the same kitchen. We highly recommend Desirable Kitchens and Refacing if you are considering giving your kitchen a new look.

I cannot say enough great things about this company and its owner, Jimmy Zoppetti. First and foremost, our cabinets look incredible. They went from their original "discolored and worn-out" state to "dynamic and brand-new". It's hard to believe that any part of the original cabinets remain because they're absolutely flawless, down to every last detail. Jimmy stopped by for our initial consult and had an estimate drawn up right there after we selected from his vast array of cabinet samples and hardware. The estimate was extremely fair and in line with the scope of work performed. He explained the refacing process in great detail, made recommendations to us based on his years of expertise, and outlined the projected timeline. From that point, the work started when he said it would start and his team kept us posted on their progress every day. They completed the work even a little sooner than anticipated and were there every day, even braving an ice storm on the second day. The men were respectful, courteous, and professional. We felt so comfortable we let them do the work in our house while we were away each day. They were mindful of the sawdust and did everything possible to keep the work area confined. Today we have what look like brand-new kitchen cabinets for half the price of replacing them outright. Every last detail was done to perfection. We were so pleased that we changed course on a current basement remodel we're in the middle of so Jimmy could install the kitchenette/bar area that we were originally going to contract through Home Depot. We know that project will also be done with the same care and precision that Jimmy and his team demonstrated on our kitchen. We highly recommend Desirable Kitchens & Refacing. Home-improvement projects can be stressful, but you can at least take the stress over selecting the right contractor out of the equation by hiring Jimmy to do the work. You will not be disappointed.

We had a prompt response to our request for a quote. The work started on schedule and finished the same. The craftsman were professional and very neat, causing very little disruption. Their work was excellent. I would hire them again for future remodels.

The primary contractor – Desirable Kitchens and Refacing (DKandR). Owner - Jimmy Zoppetti. Project approach - a “value based” kitchen and bathrooms update/upgrade. Scope of project: • Kitchen - reface all cabinets, add light rails on the bottom of all upper cabinets, mount doors with soft close hinges, and add new handle pulls; install all new granite countertops with 4 inch back splash; install new sink with new faucet, new disposal, and new plumbing. By the way, the light rails were a very stylish addition. • Powder room and two bathrooms - reface all cabinets; mount doors with soft close hinges, and add new pull handles; install new countertops with 4 inch back splash; install new “drop in” ceramic sinks (total of 5) with new faucet fixtures and new plumbing. • Coordinate installation of new appliances - refrigerator, stove, and dishwasher; arrange for supply line for ice and water dispenser. Project elapsed time - five days. Original project cost - $22,365; other bids were more than $10,000 higher. Prior to starting the project, we had one addition to scope. We added one full floor-standing cabinet in the kitchen, where a wall-mounted desk had been, at the cost of $400. Approach for customer payment: 1/3 down, and 2/3 after project completion, and total customer satisfaction guaranteed. Completed project satisfaction rating - five stars out of five. Reasons for rating - overall excellent workmanship; honoring 100% customer satisfaction pledge; overall value for total project cost. Now the story, if you care to read on. My wife and I met the Jimmy Zoppetti at the Pittsburgh 2017 Home Show in March. His exhibit was our first of many stops. He made a very good first impression, and was at the top of our list of 3 vendors from which to get estimates. He was the first vendor to visit our home in late March. We described our project approach. We were looking to do a kitchen and bathrooms upgrade on a limited budget. He felt a refacing approach would be appropriate given the very good condition our cabinet and drawer boxes, along with new granite countertops. Jimmy showed us many photos of several completed projects – all which looked outstanding. He invited us to look at customer reviews on Angie’s List, Houzz, and Home Advisor – all with nothing less than the highest rating. He even offered to introduce us to a neighbor, who had employed his services. He came with a limited, but adequate, number of samples of cabinet fronts, granite, and pulls and knobs hardware. Even with the limited samples, we found a combination of cabinet fronts, granite, and pulls that we liked very much – materials and color coordination were just right for us. Jimmy proceeded to work up a project estimate, and a $22,765 bid seemed reasonable for the scope of our project. But we wanted to get other estimates for comparison. After additional visits from other vendors, it became apparent that Jimmy’s approach and total cost of project was the best value for what we were trying to accomplish. On April 11, we signed a contract with DKandR. Initially the project start was scheduled in July, but for a variety of reasons (both DKandR and ourselves), the project did not start until Tuesday, September 5, 2017. For our project Jimmy had three subcontractors: 1. Independent carpenters for the cabinet refacing. 2. Quality Granite for the countertops. 3. Gerard Plumbing for the plumbing work. Jimmy forewarned us that there may be a few complications as the project proceeded, and if any were encountered, he promised to resolve them ASAP, but mostly with 100% customer satisfaction. Indeed, that was certainly the case for us. We will describe the project as it evolved, with the hope it will be helpful: • First on site, were the independent carpenter subcontractors, and they were awesome. After removing all the cabinet doors and drawer fronts, they prepared (primarily sanded) the surfaces of the cabinet boxes. This was the dirtiest part of the job with considerable sawdust. They hung clear plastic sheet barriers to keep the sawdust from traveling to other parts of the house. At the end of each day they removed the barriers and vacuumed the sawdust. On the thrid day, we ran into our first problem. When the carpenters started to install the pull handles, it turned out of the that the handle bases were not the same as Jimmy’s sample. Jimmy quickly came to our house and helped us pick new hardware - this time knobs. When the knobs arrived they simply did not look good on the cabinet doors. We immediately told Jimmy. He directed us to the web site of his hardware’s supplier and we found pulls we thought we would like. Jimmy ordered them. They were very similar to the originals we liked, but the base was a much better size for our cabinet doors. Problem one solved – 100% to our satisfaction. • Friday was the crazy day. All three contractors plus the appliance vendor (for delivery) were in the house, and all working at the same time. A variety of problems happened as the day wore on. First, it was discovered that only four of the five porcelain bathroom sinks had been delivered. Also, the bathroom faucet fixtures for the sinks were not the right ones. Jimmy had to reorder the fifth sink, and had to find the faucet fixtures in local home improvement stores. The granite subcontractor arrived around 9:00 AM, performed their countertop installations, and were gone up by 2:00 PM. The plumbing subcontractor arrived around 11:00 AM, performed hookups in the kitchen, and prepared for the bathroom installs. They started to install the bathroom sinks about 3:00 PM. They discovered the sinks were not fitting properly in the holes cut in the granite vanity tops. After contacting Jimmy regarding this problem, he had to schedule the granite subcontractors to come back and fix the hole sizes, and reschedule the plumber for Saturday. Without creating too much mess, the granite subcontractor was able to correct the hole sizes adequately. To be clear, at one point we were considering a complete redo of the bathroom countertops, because we were still not happy about how the sinks were setting in the granite holes. And to his credit, Jimmy was willing to go down that path to guarantee customer satisfaction. After talking to the plumber some more, he was able to complete the sink installs to our satisfaction; there was some work on my part to trim caulking around the sinks for aesthetic appearance. • As of Monday, September 12, our project was approaching completion with the exception of the fifth sink in the hall bathroom; it arrived during the week, and the plumber finished that install on the following Saturday. • Initially we were displeased with the granite subcontractor, but they did make things right in the end; the plumbing sub was great start to finish. • After the fifth sink was installed, Jimmy scheduled a final walkthrough for Sept. 26. We discussed the project and problems encountered: a. the issues with the bathroom sinks, including my personal time invested. b. the replacement bathroom faucet fixtures were of lesser quality than those originally ordered. and as a result, he agreed to waive the cost of the additional cabinet ($400). And we paid the remaining 2/3 of the project cost. • Subsequent to that, we discovered some additional cosmetic corrections were needed (replace 3 drawer fronts, redo 3 sections of light rail, and additional minor touch-ups). Jimmy scheduled those, and after three visits to address the cosmetic issues we were totally satisfied. • The B rating for Responsiveness is directed primarily at DKandR for not being available immediately for problem resolution on 2 or 3 occasions. The B rating for Professionalism is directed primarily at the granite subcontractor for their lack of responsiveness regarding the sink hole sizes, although they did take ownership in the end. • Jimmy is a man of his word regarding customer satisfaction. His finished product is of highest quality. Visitors have been highly complementary of our kitchen and bathrooms. We would recommend him and his company – Desirable Kitchens and Refacing without hesitation.

Jimmy Zoppetti came out and explained the whole process and the timeline. He had beautiful samples and pictures of kitchens had had done. The installers were also very professional and completed the job in the timeframe promised. I am so pleased with the work .... it looks like I have brand new cabinets. I highly recommend them for anyone that wants to explore refacing.

The owner was very knowledgable and willing to coordinate the whole job (cabinet refacing, granite countertop, and backsplash in a fairly small kitchen) for us. His estimate seemed high, but the amount of work he said was required seemed to justify it. As it turned out, the job took only the equivalent of about four full days to complete. The subcontractor who installed the countertop barely spoke any English and was very difficult to communicate with. The guy who put in the backsplash made a mistake around a couple electrical outlets and it took almost two weeks to get that work corrected and completed. The dumpster bag that was placed in our driveway (not really necessary because the debris, almost all of which was produced in the first two or three days, could easily have been hauled away in a pickup truck) stayed there for three weeks. The impression we got was that the owner was over-scheduling his sub-contractors, who were stretched too thin. When we look at the completed job, it looks nice but there's no way it should have cost as much as it did.

We are thrilled! Everything turned out exactly as promised. My kitchen is just beautiful and is more functional than before. Dan was our installer and was diligent and focused, pleasant and professional. I can't say enough good things about our experience!

They did a beautiful job! Couldn't be happier with the finished project.

It was excellent. They did a great job. The price was fair. They do great work. They were here when they said they'd be here. Everything worked out just great.

And now on to all the people who worked on the kitchen: They were all so professional and engaging. At the end of each workday, everything was vacuumed and cleaned up. In most cases you can't wait for everything to be done and the workers to be gone! Not so here - having them here each day was a pleasure. If you had a question, they were only too happy to explain things. When I spoke with Jimmy before deciding on going with him, there was never any pressure; there was from one place I got a bid from. Jimmy asked for a deposit, but never the full amount until the job was done, he inspected it and I was happy. I am beyond pleased with my kitchen. I highly recommend Jimmy and Desirable Kitchens.

The job went beautifully and we are so happy with the results! This was not an easy fix and there were a lot of moving parts. Jimmy accommadated our tight schedule before we moved in, did what he said he and his team would do and went above and beyond. We had an older model stove top and he got the needed contracters to come out and ensure the stove was in perfect working order after the new counter top was installed. He also got his electrician to ensure our new pendant light was properly installed. When you are moving into a new house, there are so many details to oversee if you are starting out with a renovation. Jimmy made it easy and his team were punctual, professional and cleaned up after themselves! You will not regret working with him.