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Founded 1999 • With Angi since October 2007
850 Western Ave 2nd Floor
Pittsburgh, PA 15233
Service Provider ResponseThe customer's original problem was that water was being directed into her home's foundation wall because the concrete patio was sloped and sinking toward the home. This was causing water to penetrate into her basement and garage through the wall. It was also deteriorating the concrete block. We were contacted to fix this problem. We concrete leveled all of the areas/slabs and sloped the concrete away from the home. The water is no longer getting into the block wall or inside her home. The problem for which we were contacted and retained has been fixed. In fact the customer praised our work when completed and agreed to provide a positive review. However, after the first rain, it was discovered that one of the concrete slabs had enough of a low spot in it that was created when the concrete was originally poured and finished that puddling of water was now occurring. The concrete was finished incorrectly by a cement finisher years ago. This low spot held water even after we leveled the slabs. This was not a condition that A1 created. This was not recognized until the first rain, which occurred sometime after we completed the job. The dip in that slab was not visually noticeable and would have been impossible to predict post leveling that water would pool on it. Once we were aware of the customer's complaint, the project manager who originally estimated the project inspected the area of concern. In his opinion the client had two ways of correcting this issue. One was to use a surface patch to raise the area to fill in that low spot. This is not ideal on an exterior slab due to longevity and appearance. The other option the client had was to install a drain to reroute the water. If you were to look at Mrs. [Member Name Removed]'s concrete there are two drains on the entrance side but none on the far side of the patio where the water sits. It's not clear why as nothing is different to our observation. So our proposition was to install a drain in the area that lacked one. We gave a quote to perform the work at a greatly reduced cost due to the nature of the situation. The quote was unsatisfying to the customer. Mrs [Member Name Removed] felt it should be done for her for free. We attempted to negotiate terms for a solution but the issue was perceived by the client to be entirely A1's fault. We did not feel that this was the work we were out to correct initially, nor did we have any influence on making the matter worse. This was an additional project that was identified after the original project was successfully completed. We empathized with the customer and tried to come to some arrangement. We were willing to suffer substantial loss to make the customer happy but there was no meeting, not half way, not a quarter of the way, not an eighth of the way, no way. At the end of the experience we felt like we were being taken advantage of and made financially accountable for a situation that had nothing to do with our work. We are sorry that her past concrete finisher did a poor job, but to make A1 culpable for that is in our opinion a little beyond what we are willing to accept.
At Highlander Waterproofing & Foundation Repair, we are the area's trusted experts specializing in basement and crawlspace waterproofing and encapsulation, along with foundation repair services for bowing and buckling walls, floor and wall cracks, and full foundation rebuilds to name a few. We have recently updated this page on Angi for the 2023 new year, and we look forward to sharing the 100's of past and present reviews we have accumulated from reputable sites like Homeadvisor, Google and the Better Business Bureau, where we are a two-time Torch Award For Ethics Winner! We offer custom waterproofing solutions our customers trust, with warranties that have stood the test of time. With more than a century of experience, we have mastered repairs and installations. Highlander is family owned and operated with a brick and mortar office and warehouse location in Mars, PA to conveniently service the entire Greater Pittsburgh Metropolitan Area. Our company has a 100% commitment to our customer's satisfaction. Much like the foundation repair work we specialize in, building on a strong foundation is the key to success,which is why we have built our business on hard work, endless energy, knowledge and integrity. Contact us today to schedule your free inspection. Twenty-four hour emergency services and a lifetime, transferable warranty are availble!
Green Landscaping is a family owned and full service landscape and hardscape company serving the North Hills of Pittsburgh. We take pride in our work giving you a quality product. The owner Cullen looks over all jobs and and ensures customer satisfaction no matter the size or price. We are fully insured and offer free estimates.
2022 Super Service Award
At Johnson Masonry Restoration we specialize in restoring residential/commercial masonry work to its original beauty! We offer many masonry related services. We are a small family business with years of experience and pride ourselves in offering the best price for the customer. Some services we offer are; concrete resurfacing. repointing, chimney repairs, acid wash, graffiti removal, weather sealing, retaining walls, lentil repair, parging, chimney sweeping/cleaning, power washing And more!
Raising & stabilizing existing concrete slabs and structures that have settled, through pressure grout injection and mechanical means. Piering sinking foundations & Repairing and strengthening bowing and stressed foundation walls.
Retaining walls, pouring or tear-outs of concrete.
A-1 Concrete Leveling & Foundation Repair is currently rated 4.6 overall out of 5.
A-1 Concrete Leveling & Foundation Repair is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
A-1 Concrete Leveling & Foundation Repair accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, A-1 Concrete Leveling & Foundation Repair offers free project estimates.
Yes, A-1 Concrete Leveling & Foundation Repair offers eco-friendly accreditations.
No, A-1 Concrete Leveling & Foundation Repair does not offer a senior discount.
No, A-1 Concrete Leveling & Foundation Repair does not offer warranties.
A-1 Concrete Leveling & Foundation Repair offers the following services: Raising & stabilizing existing concrete slabs and structures that have settled, through pressure grout injection and mechanical means. Piering sinking foundations & Repairing and strengthening bowing and stressed foundation walls.
Retaining walls, pouring or tear-outs of concrete.