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"The contractor was very professional. He had the correct equipment to do the job. His crew was very knowledgeable and helpful. He worked through to completion and met my deadline quite efficiently. They did a good job. I will hire the crew again when I need excavation services."

"TERRIBLE. DO NOT USE PAUL ALSTON. We waiting months for him to start the work. He installed the wrong in-ground fencing instead of the correct deck material. He's been promising to fix it for months. Now can't find him. He gives us the run-around. He messed up our deck. Picked the wrong materials. Every time the wind blows my desk fencing falls apart. Now he ignores our calls/texts. He promised to fixed it for months now. We paid around $18,000 for a deck that falls apart when the wind blows."

"Stuck to their estimate. Got the job started and completed very quickly. Very trustworthy."

"Steven was very nice and easy to do business with very honest and gave me all kinds of options. Hard to find people like that nowadays just overall great quality people"

"So far, they were great."

"The toilet on the first floor was leaking and they did a terrific job with that. They fixed that and the one on the second floor, they'd had to replace some parts which they did that and that was working fine. everything they did was excellent."

"I contacted the online company Angi to find a technician to service an oil furnace that was not working in a second a home I own. This property is not commercial or being rented. Angi gave our contact info to Village Heating and Cooling LLC. Village came out on Friday 10/25/24. I was contacted by village they would be there at 11:00 They were about 6.5 hours late. After inspection of furnace he said it was non serviceable. He recommended installing a new ductless system. Said if he installs new system we will not be charged for service call. Over next two months we conversed mainly thru text messages about numerous set ups to meet our climate needs. It took a while as this system can be up up 4 times more costly. I told him I wanted old tanks removed along with boiler. Mike agreed. We agreed to leave the piping for radiators in place. Mike also said he would clean up wiring in basement and first floor. That was to include updating any knob and tube wiring in basement and for all electrical receptacles on first floor. Also move already in place air conditioning system in master bedroom. We agreed via text messages of a 75 percent down payment on 12/17/24. Within 3 hours Village sent a worker to my primary residence to pick up a personal check for 15,000 dollars for down payment. I was still at work and was never able to sign an updated version of any type of contract. They said work would start on 12/19/ thru 12/21/24. Check was cashed the next morning 12/18/24. No work was done those days. We only have an invoice saying we gave a deposit of 15,000. A formal contract was Never presented, discussed nor signed by any party involved. We agreed to resume work after holidays. He suggest 01/13 thru 01/16. No work done 01/13 or 01/14 Village says they can come out Friday and Saturday. 2 hours work done on 01/15. Village dropped of some materials, carried them up stairs and left. On 01/16, worker shows up for 2 hours. No work done because tools did not work. No one comes out on 01/17 and 01/18. Village said they can come out the week of 1/20 thru 01/23. Weather forecast has 0 degree temps. I suggest the following week with temps in 40s. Village says thank you and schedules for 01/28 thru 01/31. First day Village was there for 1 hour to fix a pipe that broke because it froze. Second day no work. Village showed up at 12:45 on third day for 2 hours. No one comes out on fourth day. They suggest Saturday along with Monday and Tuesday, All 3 days no work is done. During 16 days Village said they would come out to work, they only showed up 4 times. Less than 7 hours total was worked. Two of those hours nothing was completed because tools (pump) did not work. One hour on 01/28 was to fix a pipe that froze because of no heat. Currently, Village is demanding balance to be paid in full before they will continue work. I contacted Angi's List's resolution department on 03/03/25. Complained about lack of work being completed and about our 75 percent down payment agreement not being honored. A formal complaint was filed. Village agreed to the 75 percent. Village tried to trick Angi's resolution department by saying 75 percent of remaining balance. That is equal to 97 percent of the total invoice. I made Angi's resolution department aware of this. This entire complaint can be verified with text messages and emails between Village Heating and Cooling LLC, Angi and myself."

"John and his Team was very professional and knowledgeable. John is a great communicator with the clients and was quick to reply in keeping me updated. Once the job began and touched basically daily until the job was completed. So great communication. His staff was professional and knew their jobs and I was very happy with the outcome. Great!"