Get matched with top pool and spa technicians in Orrtanna, PA

"The automatic pool cover business is dominated by a few large companies that become an effective monopoly after you’ve bought a cover from one of them and its exclusive local dealer. This manufacturer-dealer duo then has the opportunity to act exactly as you’d expect a monopolist would. In my experience, Solar Pool Covers took advantage of that power. The price for installing its equipment was good, and they did a good job installing it. But they have the option to get you on the repairs, where they have you over the barrel. On labor, they lowballed me on how much time they thought the repair would take and then worked slowly on the job (to be fair, it was a hot, muggy day). On parts, the manufacturer doesn’t disclose the price of parts on its website, except to its dealers. So Solar Pool Covers could mark up its parts price by a factor of five and then when I called them out on it acknowledge that they bundled the price of labor installing the part with the cost of the part. It was the first time I ever received a bill where labor and parts had separate line items (nothing unusual there)--but with the parts item including a hidden labor charge not in the separate labor line item. An additional part was also not listed specifically but under the larger more expensive system it was a component of, which effectively hid the name of the part that was replaced. After a service man does a job, I usually ask for a copy of the bill and then pay it then and there with a credit card. This dealer’s service man refused to give me the price of the job after it was finished, saying that he didn’t have time to fill out the bill and that time would need to be included in the bill. I’m giving them a C rather than an F because I had no problem with the work they did. The problem was the amount and way they charged for it."

"Purchased a hot tub from the Hagerstown store which went great. In January 2025 got a leak in hot tub. Serviceman came out repaired it $350 advised wait on warm weather to refill. Since a few days nice weather filled it yesterday only to fine it’s not fixed. Called service that had a manager call me who advised it my problem and would cost another $350 for them to look at it. Never used the Hot tub since it was fixed. They have lost a client over this. Manager it’s not always about the money but what’s right for the client."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."