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"Doesn't return calls or emails and is unprofessional. He removed the tree but was late grinding the stump, which I communicated from the beginning I needed done in order to lay a foundation for my retaining wall. Not only was he late and didn't communicate when he could come back, he didn't grind it deep enough so we had to pay extra for someone else to come out and finish the job. Below are the email communications with dates and times. You can see that from the project start the timeline was in place and Ray knew I needed the stump removed before the retaining wall foundation could be laid. I told him on Wednesday, June 3 that the wall was going to be removed in the next couple of days and asked how much lead time he needed. I got no response. He did not return any of our calls when we were trying to get him to come out and grind the stump. He didn't respond with a date until June 11 and didn't come out until June 14. If he would have told me he couldn't meet my timeline I could have gotten someone else to do it. I had to hire someone else anyway because he couldn't even grind the stump deep enough for my walls foundation, which would have been nice to know before committing to the project. His price is fair, he does quick work, but he is unprofessional in my opinion and it cost us time and money. On May 6, 2020, at 8:45 AM Me: > > When will you be able to take the tree down and how long does it take? I want to get a timeline so I can work with Johnny Sheerer Landscaping on the retaining wall removal. Once he removes the retaining wall, how long will it take you to remove the stump? On Wed, May 6, 2020 at 9:13 AM Ray: > > we can do the tree in the next week or two it will only take one day then when he gets that retaining wall out it will take a few hours to get the stump out. On May 6, 2020, at 10:16 AM Me: > > What do you need to set a firm date on the tree removal? > If the fence is down and the wall is removed, can the machine come in through my property if they decline to give us access? On May 6, 2020, at 7:46 PM Ray: > > I require the estimate to be signed and sent back with a $50.00 deposit. We are going by the weather right now. within the next week or so. Our stump grinder will not hurt the neighbors lawn but I would ask them if we can get in there to grind the stump. We will have to clean up debris from the tree being removed. So let them know we will have to be in the yard. On Wed, Jun 3, 2020 at 10:42 AM Me: > > Thanks again for the tree removal. > Assuming good weather the wall should be removed on Thursday or Friday this week and be out of the way of the tree stump. How much lead time do you need to come back in and grind the stump? On Jun 9, 2020, at 2:51 PM Me: > > My wife left a message with you earlier but I wanted to follow up on our email chain. The wall has been dug up and the guys left you a ramp to the tree stump. Is it possible to get this ground down tomorrow? I know it's short notice but the sooner we get the stump out the sooner they can build the wall. On Jun 9, 2020, at 6:07 PM Ray: > > Hi Nathan, I will try and get there this week. On Wed, Jun 10, 2020 at 9:23 AM Me: > > The wall guys asked if you had a date that you were coming out and I told them the next couple of days but they can't dig the wall trench until that stump is removed. They have the backhoe onsite right now but need it for other jobs as well. Is there anyway you can fit us in tomorrow morning so they can finishing the digging process and remove the backhoe? On Jun 11, 2020, at 2:41 PM Me: > > I just heard from the guy digging our wall trench and he said he has to be out by tomorrow. I'm sorry for the urgency but the retaining wall project relies on that stump being removed. Are you able to grind the stump tomorrow so they can finish digging the base? On Jun 11, 2020, at 5:47 PM Ray: > > sorry Nathan I won’t be able to do the stump till Saturday or Sunday."

"Very well! Listened to what I needed done and did an excellent job! Worked hard and cleaned up after they were done."

"The tree was removed and clean up was done. Very nice and friendly. I would recommend this company to others. "

"I've used these guys a few times now for tree removal, tree trimming, and stump removal. Always a good job at a fair price!"

"From the first trip out for the estimate till the job was finished I was truly impressed. They were easy to contact and deal with. I would definitely recommend them."

"Very reasonable price for cutting down a large tree, cleaned up nicely too. They were careful about our property and power lines. Overall very good service, highly recommend."

"Had four tall trees to be removed close to house and driveway they were reasonably price didn’t leave any debris in driveway or yard and especially took trees down without any damage to house great crew and staff would highly recommend thanks for a great job Sidelines"

"The job was to remove a downed limb from my tree; it hadn’t caused any major damage, but it was encroaching on my neighbor’s yard. Tripoli was quick to respond to my request for an estimate; the quote was reasonable. Had to wait because they were dealing with much more pressing tree issues after the storm, but just a little over two weeks wasn’t a bad turnaround. All the debris was cleared and prompt communication thru the entire 2 weeks."

"I had a tree removed after a storm knocked it over. I contracted and paid to have the stump removed as well. While the tree was removed quickly I have been waiting over two months to get the stump removed. When I call I just get excuses that the stump removal equipment is broken. No one will talk to me but the receptionist. Very frustrating."

"Maclaine is extremely knowledgeable and compassionate. He did an amazing job removing my neighbor’s tree off of my roof and kept me informed through the process. He also did an amazing job with the cleanup. I would hire him again for any needs that we have! It was truly a pleasure working with him!!!"