Get matched with top gas log pros in Devon, PA

"Al was fantastic! He clearly explained that my fireplace was shutting off as a safety feature due to low oxygen levels. He also reassembled the logs in the firebox and showed me the proper way to start and stop the fireplace. Highly recommend his service!"

"Joe called me right away after I enter my request and then arrived within 2 hours to do the job. He quickly cleaned and got one gas log fireplace working and told me the other needed to be replaced. He suggested the type of replacement I needed and then confirmed it tags right set by email. He was courteous and professional and knowledgeable."

"I received a quick response from George and he scheduled one of the experts for the job. Igor is the expert, arrived on time, and clearly explained every step of the process. The issue was addressed and our gas fireplace is functioning well. I would highly recommend George and Igor. Thanks, George and Igor!"

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"Michael was very thorough in his work cleaning and inspecting the gas fireplace which had not been cleaned bed or inspected for a long time .Definitely use again . David B"

"The person who came was very knowledgeable and friendly. He did a great job and he was nice. I ended up needing help with the electrical switch on the fireplace. We are very satisfied with them."

"Replaced pipes that were leaking. He arrived on time and was very professional"

"Helped talk through options with the stud bay space available, set up new gas valve for my oven."

"They replaced the leaking flexible pipe, but the gas company found a small leak again afterwards, so they came out again and fixed it. Not sure why it wasn't perfect the first time, but these things happen with propane systems. Mattioni was prompt about returning the next day and making sure it was fixed. No problems since."

"Just A Around incredible Company, The Owner Was very knowledgeable and helpful nd the Tech's worked extremely hard and efficient. I recommend this chimney Company call looking to get chimney work done"