Get matched with top fireplace pros in Concord, PA

"I paid $5,500 to repair my chimney problems. The work has not been completed, and the work so far has been appalling! I paid cash, and I am a senior. The manager I dealt with lied to me. I had an appointment for over a week. She called me yesterday morning the day the tech was to arrive and said I needed to speak to him. Arsly told me he could not come until next Monday. I gave them the chance to make this right and they have not. I asked if the techs had green cards. English was not great AND, I demand to see their credentials! What chimney master drills into a solid fire brick to install a damper wire. It was so tight I could not move it so a friend had to move it for me. I still have smoke in my basement which was supposed to be rectified as well! The techs left large metal parts and trash all over my yard. I have filed charges with the Attorney General of PA and the PA State Police for theft! I am a senior, this is illegal!"

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"

"Jeremy and John were consummate professionals through every phase of the job!"

"Went well."

"2nd review. 3 years ago I left a glowing review about Colonial. Chas Kubrick is AMAZING!! They were professional, the construction team did a fabulous job and I think I only found 3 nails. I purchased the upgraded roof and upgrade for beautiful Hardie siding. Fast forward to today and I'm leaving a 1 Star review. Why? Because last week I called about some problems and learned that they only warranty their work product for 2 years~ small but important fact that must have been in the contract and I missed. It certainly wasn't spoken. I recall the wonderful Hardie as well as the CertainTeed Roof warranties but nothing about a 2 year repair warranty from Colonial. Given that information would I have chosen a different company? Of course! I have 2 major problems, a leak inside of my sunroom as well as a problem with the siding which has destroyed a window and French door. A technician came out for the door and explained the when the siding was installed on the deck, they failed to do the flashing. And well, you can see in results in the pictures. When contractors come to provide estimates without missing a beat, each says I shouldn't be having these problems after 3 years and that Colonial should repair. I explain the 2 year clause they laugh and proceed to share their warranties and that Colonials isn't the standard. Two years? That's the honeymoon stage problems seldom arise. So, here we are, either file a claim with the roof and siding manufacturers, pay out of pocket OR file a claim with my insurance company. Each option sucks because I went with a company which doesn't provide an actual warranty for their work product. Don't be me, be better."

"John responded promptly and he came out and gave me an estimate. I paid him for parts ordered and he called me a few months later to set up an appointment for the repair. He came out on the day specified and got the fireplace working. This was summer and we didn't turn it on until late October. When we turned it on, it filled the house with a natural gas smell. I called John and he told me he was busy but would come out in a week or two. We set up an appointment and he never showed. I tried to call him and he sent a text saying he was in the hospital. I was unable to contact him by phone ever since. He just texted saying can't talk now! This job cost me Nearly $1,000 and I still don't have a working fireplace! I sent him an email asking for an explanation, as we can all have trouble, but he never responded."