Serving Carnegie, PA and surrounding areas
Approved
In business since 1988
Emergency services offered
Warranties offered
"My air conditioner stopped producing cold air Saturday evening, but I noticed so late that I had to wait until Sunday to try to get it fixed. I called the company I typically use for my HVAC and was told it would be $230 for them to even come to my house because it was a weekend. I completely understand a weekend being overtime, but I didn?t want to pay the additional fee so I told them I could wait until Monday to have it fixed. A technician was supposed to call me back to schedule a time for them to come on Monday, but they did not end up returning my call on Sunday. While I waited for the other company to call me back, I looked at Angie?s List to see if there were any highly-ranked companies I could use instead. John Mullen Home Repair was one of the companies I had planned to call Monday, but I noticed the hours said they were still open so I called at 6:00 PM on Sunday, fully expecting to schedule them to come Monday. John answered and said that he was on another job that he expected that to wrap up shortly and that he had another stop to make after that, but he thought he could get to my house around 7:00 PM. At this point it was about 85 degrees in my house with all the windows open, so I agreed to have him come out even if it meant an additional weekend charge. Around 6:45 PM I received a call from an employee of John?s saying he would be at my house in about 15 minutes. In talking to John, it seemed like he was going to be the one who came to my house, but I?m assuming he ended up sending someone else because he would have gotten to my house later than his estimated 7:00 PM. Having had to wait many hours for various service people to show up for their appointments, I was very impressed and pleased that they cared so much about meeting the appointment time. He showed up right around 7:00 PM and almost immediately diagnosed the issue as a blown capacitor. My air conditioner is fairly old and has actually blown a capacitor before, but the previous time it broke I used my typical HVAC company who charged me $250 for the capacitor on top of the labor and additional weekend charge (because of course it broke at the beginning of a 4-day holiday weekend where every day was in the 90s). The guy from John Mullen charged us $100 total for the capacitor and the labor. I was very pleased with that as well, so I mentioned that I?m probably going to replace my AC unit sometime in the next year and would be interested in using John Mullen. He said he noticed that the unit was older and that we could probably just run it until it dies, but explained a few of the newer units they have and the pricing for those. He wasn?t pushy at all and didn?t try to sell me on anything immediately, which I appreciated. To summarize, it took John Mullen Home Repair about 1.5 hours from the time I called them to the time they left my house after fixing my air conditioner, all for $100. I am very happy and would definitely recommend using them."

















































