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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"Came in the same day. Fixed my fireplace. Nice and polite."

"The whole experience started off well we need a fireplace that was leaning falling removed. James suggested that we put in a wood stove that?s what we agreed upon this job came out to around $20,000. He did not come prepared with his own tools. He told us that it would take a weeks time it took multiple weeks time we reached out to him on January 22 of 2025 and here We are May 6 of 2025. We still have not got our inspection. He stated that we could call for it, but we had paid him for it on top of that he got the permits from the county instead of the city. The work that he did was not the work that we had discussed. He told us that he would have a general contractor come in to close the house up inside it he did not. He had one of his workers do it. The work is Shawty. The guy did the best job he could. James does not work well with his employees or his co-owners. This whole experience has been horrible."

"This company was such a pleasure to deal with. Rachael in the front office was very helpful. They were busy so I had to wait 3 weeks, but they were worth the wait. Ferando was on time and was very patient with my questions and he let me watch as he worked. He did a wonderful job."

"Excellent, Dan Albrecht the owner of HVAC today provided an excellent bid both with price and delivery. He and his father installed the furnace and coil in the stated time frame on the dates specified. Great installation, very professional work. Both Dan and his father were great people performed well above expectations. I would recommend HVAC Today to anyone who is looking for price, quality and integrety. LeeRoy Pasquini"

"When scheduling service for an air-to-water boiler, I was told I called "exactly the right people". The tech got here and said they almost never see these... Charged over $300 for an hour's looking around (no actual service) and drive time. So, I feel pretty seriously misled, and I still have to find someone to service the boiler. They continue to be unwilling to split the bill."