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"Everything went well except for fixing the hot water faucet in a stand alone claw foot bathtub. The tech, Chris, had trouble getting the valve removed due to corrosion. As a result the valve needed to be replaced. Chris went to a couple of supply places to get a replacement with no luck. He then put the old valve back in, which was now unusable. He told my wife that we shouldn't use the tub because of the bad valve, left the bill and then left. I now had paid $365 and had a tub I couldn't use. I called the owner to see what that plan was. He was very defensive right off the bat telling me that he knew what had happened and that was the risks you take and that things like that happen and it wasn't there fault, all before i could even ask him anything. He said I would need a new faucet. There was no plan for them to follow up with me on what to do. It is unacceptable to me that they pretty much told me that I was on my own from this point on. After going to a plumbing supply house and showing them pictures of the faucet, he said the gold colored faucet I had was a $2000 faucet and the cheapest option would be at least $650. He also told me it looked like a Kohler faucet and that I should contact Kohler to see if they could help, which I did. They were able to send me the replacement valve which cost $77. I was able to install the new valve myself. If I had listened to the owner of Drain Master, I would have been spending at least $650 and then the faucet would not have matched the tub. I think Drain Master should have worked with me to solve the problem and suggest calling Kohler and not just walk away from the problem."

"We have been working with Ace for years and have always been happy with their work. This project was another example of excellent work performed by a talented and accommodating plumber. Jason went out of his way to make sure my wife and I were on the same page when installing water lines for our new utility sink. Though outside the scope of our quote, he went out of his way to properly install the sink's drain. Unlike their competitors, Ace does not charge a fee for estimates (cough...$139 Pipe Doctor fee...cough). We have always felt Ace provides high quality work at reasonable prices. To this point, be sure to do your research - Pipe Doctor quoted over twice as much for this project. When you call Ace, and we hope you do, ask for Jason; he is genuine and straight forward. His work lives up to what we've come to expect from Ace and we will absolutely call him again."

"Eric and crew were awesome. It was a big job but they completed it in one day. We thought the price was extremely fair, at the end of the job we realized we may have paid too little. Extremely competent and professional."

"We have a huge yard with lots of trees and the team did an excellent job clearing out our yard. Very dependable!"

"Excellent work. Matt is amazing! He diagnosed the problem accurately, explained process crystal clear, charge is pretty fair, and the fixing work was completed fast. Love his work. This is the best heating and plumbing company at BG!"

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"They did a excellent job! Very professional and courteous! All at a price that was lower then I expected. If I need plumbing work in the future, I'll call them."

"They did a great job. They were very professional."

"They installed our shower 3 years ago. They repeatedly made mistakes, blaming it on supply lines. The work took month longer then promised. Three years later, the shower pan cracked. They refuse to honor the waranty. Avoid at all cost. These guys are a rip-off."