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"Awesome job"

"I had Mr. Electric out to my house on June 19 and showed the electrician, Sean, and his apprentice, Jeff, 4 items that I wanted to have looked at and repaired. Those items were: 1) 2 outlet boxes in a shared wall that were not perfectly aligned so had intermittent grounding 2) an outdoor light replaced with another standard outdoor light that I provided 3) some wiring in a switch checked for safety 4) a suspected weak breaker replaced. After showing them all 4 items, Sean repeated them back to me before giving me a verbal estimate of $662, which seemed reasonable for all 4 items. They were not able to complete the items that day and asked to return. I asked if it was okay to have my parents there instead of me when they returned since I work full-time and Sean agreed. I walked my parents through the list so they understood the work to be completed. Sean and Jeff returned on June 24 and spent approximately 30 minutes in my house. Sean and Jeff only completed 2 of the 4 items but I was billed the full $662. When I got home, my dad walked me through the work. They installed the outdoor light to satisfaction and fixed the grounding issue upstairs by running about 6 inches of cable per outlet to another area of the box. They won’t replace the breaker due to the manufacturer no longer being in business and not wanting to use another manufacturer’s breakers, which I understand from a safety perspective. They also did not rewire the switch. According to my dad, all they did was remove the faceplate and verify the ground even though the issue that was expressed to them was weird jumpering inside the box. On the Mr. Electric website, they state that they offer free safety inspections so I should not have been charged for this. My dad also informed me that Sean claimed he knew nothing about the breaker even though I distinctly remember mentioning it and it being on the verbal list when I received my estimate. I never received a formal written estimate to verify that this was a part of it but as a regular customer of their partner business, Mr. Rooter of Cleveland, this was normal procedure to me. My dad also let me know that even though he had offered to turn off the breakers, Sean did all the work without turning any off. This is a safety concern and is against the NFPA Electrical Code (70E, Article 110.3). I did not initially receive an email statement so I called on June 24 at 4:50pm and requested it because I did not understand why I had been charged the full $662 for only partial work. I was informed the email had failed and they would resend it. When I received the bill, there was a charge for Troubleshoot and Minor Repair (which claims a safety inspection is also included) and a second charge for a ceiling bedroom square. I didn’t have them do any ceiling work so I am not certain what this charge is for. The only note is to hang a customer light. I called back at 5:05pm and asked to speak to someone about the bill. I was told that the manager and Sean were not available but that they would be sent a message to call me. I also marked a zero on a survey I received and received a text that I would be contacted. After not receiving any response, I called back on Wednesday, June 26, at 10:27pm due to shift work and left a detailed voicemail and informed them I would be disputing charges. I made sure to leave both my number and my dad’s should I not be available. To date, I still haven’t received any response. My understanding was that my quote was for all 4 items since before receiving it, Sean had repeated them back to me. 2 of the items were not completed and if I had known I would still be charged the full amount regardless, I would have sought out another electrician. They were in my house for 30 minutes and I understand that electricians charge to the nearest hour or per job but $662 for an hour’s work and <$5 of materials seems absolutely ludicrous. I was previously a satisfied customer of the associated Mr.Rooter Plumbing but after this experience, I won’t be using either business."

"Wonderful, very professional, excellent quality work, very quick and clean. Great price and really nice people."

"Here’s a draft for your review: We recently hired Assurance Factor Electrical while redoing our kitchen. We ran into several unexpected electrical issues that needed to be resolved before we could move forward, leaving us without a functional kitchen. Bill and his team stepped in quickly and addressed everything with incredible efficiency. Their communication was outstanding—Bill explained the work in clear terms and making us feel confident in their process. On top of being skilled professionals, they were friendly, courteous, on time, and genuinely cared about helping us get back on track. Thanks to their quick response and excellent service, our schedule isn’t too far off. If you need reliable and personable electricians, we highly recommend Assurance Factor Electrical!"

"The electrical work went well. It was the mess left in my yard that I have a problem with. Also did not caulk around the conduit allowing space for rodents to get in. I have reached out to them several times and have not received a response. They came out as scheduled but it had been raining and they brought out a oversized machine to dig the trench and left my yard a horrible mess. Being new to the neighborhood and not receiving any help from A & J electric I did my best to repair the damage myself and requested compensation to recoup some of the money it cost me and I have been ignored and left hanging with a huge mess. I would not recommend this company unless you can afford to clean up after them."

"Extremely responsive."

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"Kyle was a pleasure to work with. He was flexible to our timing and arrived exactly when he said he would. Very professional and also personable which was greatly appreciated. I will 100% hire him again for my electrical needs."

"On time They do all the work as explained Clean up after themselves Great customer service. They go the extra mile"