Frederick's Floor Covering And Cabinetry

When I first bought my house in 2018 it was very outdated and needed a lot of flooring done. I went online and all of the reviews for Frederick's were reassuring that they would take good care of it. My services were preformed in late 2018. I'd like to say I had no problems with the installation or service of those who came to my house. They were professional and even admitted when they accidentally broke one of my windows and paid for it. My issues are with the business itself. There were a few mistakes with the vinyl flooring so my husband made a call to the store in 2019 (less than a year after the services.) After a few calls we finally were able to get Nick to come out to fix them. He fixed one mistake but said he didn't have the correct item to fix the other one. He told my husband he would call him the next day or later in the week. We never heard from him again.. I understand he is probably busy running the store so we tried to be understanding and starting calling the store again. We talked to Mickie several times and were told Nick would get back to us. He still has not.. My husband has continued calling and talked to other employees and still nothing. His call logs on his cell phone show he has called over ten times now. It is now 2020 and I've pretty much come to terms with the fact that my floor is not getting repaired.. Several months ago the carpet started bunching and needs to be re-stretched but I'm afraid to try calling back again. It's very upsetting. I would love to say I recommend them because the products themselves turned out lovely, but customer service matters.

It went extremely well. I found out that even remnants of "Life-Guard" carpeting would be too large -- and therefore also too expensive -- for just the corner my husband & I needed to protect. And Max at Frederick's explained that he could not cut a remnant in half. Instead, he offered me two samples of Shaw Life-Guard carpeting, which together do a fair job of covering the corner we needed. He warned me that the colors wouldn't match, and they don't, but they'll protect my freshly-cleaned carpet--which is what I most wanted. In short, Max listened to my unique needs (itself a plus) and found a way to meet them. For free! He did not charge us for the samples. When we can manage it, we'll be replacing our existing carpet of course. I asked Max for his recommendation for a house with two dogs--the Shaw carpet, hard-wood, or laminate? He suggested instead vinyl faux-wood planking, and the brochure he gave us looks very attractive. When we can manage the replacement, we'll be calling Frederick's!

They only did one of the bathrooms; for some reason couldn't do the other. My husband put it in instead. After six years and numerous calls to plumbers having the toilet leak fixed, and the flooring bubbling and raising at the seam near the toilet, we finally discovered the source of the problem in the bathroom. The bathroom floor was improperly installed. They used a piece of the flooring we paid for instead of a wooden sub-floor. Then they STAPLED 1/4 inch plywood to that without gluing it. When we pulled the loose flooring up the sub-floor exploded into shards and there was black mold in the flooring. When I called to complain I was told that the floor was six years old! It took six years for us to find the source of the problems we were having. If the floor hadn't buckled we still would not have known what a shoddy installation we had. We are now concerned about the bathroom floor upstairs. So far, no phone call from Nick.

They were booked until November, we were looking to have it done in September. They were very professional!

The service was excellent. I have nothing but good things to say about them. I would use them again and recommend their service.

The owner contacted me very quickly and was honest with me and told me exactly what needed to be done without ripping me off and wasting my time. He was very professional and extremely helpful. Although they didn't physically come out and fix my problem they helped me along the way via email without charging me a thing. Next time I need any type of flooring done I will 100% be contacting them. If they were this helpful without even charging me a $1 I can't imagine how great the services are going to be when they are hired to do an actual job. Very glad I contacted them.

The installer was very good.He was a Romanian descent, and he didn't speak much English but he was a very good installer.

This is the fourth time that my family has worked with Frederick's for our carpeting needs, and they never disappoint! When our closing date for our new home was delayed by several days, Micki did not give up until she could find an alternative time for our carpet install before the revised move date. The installers arrived ahead of schedule and worked efficiently and professionally, thanking us several times for the opportunity to do the work in our home. It looks great and we would never use anyone else!

Everything from start to finish went off smoothly. Nick, Ken and Al did an outstanding job ! Everyone was on time and very thoughtful.

Wonderful! Nick came out and fixed it - free of charge - in a few days of my calling. He provided excellent service and was friendly and efficient. This is why I have dealt with this company exclusively for the last 10 years!

Like a charm! The workers were very friendly and accommodating.

Very well. The crew was professional and cleaned up well.

Without a hitch! Perfect.

Initially met with Micki in the store to go over details of what I was looking to do, she was extremely helpful in the selection process including the carpet padding which to me is as important as the carpeting. Nick, the president, then came out to do the measurements and was very helpful in doing the final carpet selection as the carpeting I was looking at came in three levels and he actually talked me into going with the mid level. The padding used was 8 lb bonded padding everywhere except the master. When I was in the store Micki showed me the courage pad which is a solid padding (not bonded) and while the 8 lb pad is very comfortable the courage pad installed in the master goes above and beyond. Installation (which to me is as important as the carpet selection) using the power stretch method went very smoothly and the installers were top notch and pleasant to work with. I had gotten other estimates and read as many reviews for each that I could and checked each out with BBB. Looking at reviews for Fredericks I was hard pressed to find any negatives with the installation process which as I said at least to me is very important. It also appears from the reviews if there is any type of issue Fredericks is there to work with you as well as the manufacturer to favorably resolve any issues. As I told Nick when I decided to go forward their estimate was a "bit" higher than the other estimates I had gotten but I decided to go with them based on my comfort level with everything I had read.

We could not have been more pleased from our visit to the showroom to the installation of the carpet. The is a top notch company

I would consider using this company in the future.

I will never go to another carpet place other than Frederick's. They do carry high and medium levels of carpet. But, the installers completed the job in less than one day. 16 years ago, I had another place do the same job. It took them three days, and within six months the carpet was buckeling. Didn't look like they stretched the carpet as the Frederick guys noticed within minutes.

This is the only place I would shop for flooring and tile in the future. What truly amazed me was how the owner supported me vs the manufacture when tiles portrayed did not match the tiles received. They hung with me when the second batch was no better than the first. Finally they at the cost of an addition 3 boxes of tile when I overorder in order to mix and match an obtain the coloration of the floor we expected. I have never received better support in 69 years. The installers they use are top notch, people who take pride in their work. I don't believe you could except that level of professionalism from the big box stores. Simply, Frederick's is the best.

unknown

Being new to the area, we were very lucky to find Fredericks Floorcovering and Cabinetry. This is a family owned business. They are professional, have an excellent sense of style and use installers who have been with them for years. We had beautiful carpet installed using a " Power Stretch method. " We have had carpet installed by other companies, in other homes. Fredericks was by far the best carpet installation we have ever had. In terms of hard surface we choose the wrong product, Florte by Shaw. It began to have problems with lifting within weeks of installation. One call to Fredericks and they were at the house the same day. Nick Frederick spent a lot of time and energy on our behalf with the Shaw company . Shaw wanted to blame the issues on us. Due to the amazing customer service and dedication by the Fredericks, we were offered a full refund from Shaw. We didn't hesitate to use this refund at Fredericks and with the help of Nick, choose a beautiful amazing floor. This kind of customer service, professionalism and honesty is hard to find. When it is time to replace countertops, Fredericks will be my first stop.

unknown

I was unhappy with the initial flooring. I paid a lot of money for it and it was not good quality. The president of the company, Nick, contacted me after seeing my poor review I had posted and came back out and looked at the flooring. He agreed that there were problems so he contacted Shaw, the manufacturer of the flooring, but they were not willing to do anything. I had a water leak in the kitchen so the kitchen floor had to be replaced, which he was going to do. He went ahead removed all the laminate I was unhappy with and replaced the kitchen, living room, and hall. He stayed within the budget of the insurance by giving me a price break and they did a beautiful job.

They were great. They came to measure and provided ideas and options for what we could do. I received a quote and scheduled the install. We didn't have to wait a long time. The guys came and were excellent and fast. I would definitely recommend.

They arrived on time. Very helpful with moving the furniture. completed the job in three hours. Excellent work and cleaned up the area.

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