Get matched with top structural engineers in Rayland, OH

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"We had our basement waterproofed by Baker's. It's been bone-dry since. We did have one piece of equipment fail within a month of the installation, but it was a third party dehumidifier that was just a dud I guess, no fault of Baker's. I texted the project manager about it on a Sunday. I expected a response the following week. He got back to me within the hour. The equipment was removed and replaced within a couple days. Everything great since. I would highly recommend Baker's, but specifically our project manager Nathan Goddard and the head guy on site Daylan. Can't remember his last name, but he's got a long beard and did a great job. Thanks to both of them and the rest of the guys."

"Had Betts Structural Engineering come and look at the foundation of a house we were in contract on. Josh came out and was professional and informative. He informed us the foundation was failing and explained what needed to be done. He throughly explained everything and told us how we could do it ourselves for much cheaper than a contractor could do it. In the end he saved us from a long and expensive process if we proceeded with the house."

"I did not get the service that we originally talked about I am very unhappy"

"Excellent service from initial contact to actual job completion."

"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"

"If you are looking for someone to do foundation work on your home or business, Engineered Foundation Solutions are the people to call! After contacting them through their website, I was contacted the next day to set an appointment for an estimate. They worked with my schedule and I met with Brian within 5 days. I explained to Brian my problem and they developed a plan to solve it . I had an proposal in 3 days. After I sent my down payment and they put me on their schedule, Shannon their office manager contacted me every Friday to keep me updated that they were still coming on that date. Jeff their engineer, came to my house a week before work was to start to go over the work to be performed and answer my questions. Their work crew was very friendly and professional. From day one, I felt like they cared about solving my problem and that we were part of their family. I highly recommend Engineered Foundation Solutions for all you foundation repair needs!"

"Select another company or hire someone to redo your driveway instead. It'll take 1/4 of the time to schedule, reschedule, and complete the project, and you won't have to deal with all the messes and damage they leave in their wake. While Keystone's sales team does a great job selling their leveling service, delivery and scheduling are abysmal. It takes months to schedule, followed by weeks of equipment failures and rescheduling. You'll also be cleaning up stains and messes left behind, reminding them of what has and hasn?t been done yet, as well as essential contracted items and processes that were skipped throughout. You can call and discuss the issues with the crew and management, but only if you can actually wade through all their random phone numbers and find someone willing to answer or return your calls. For tens of thousands of dollars, you expect a simple level of service, coordination, and professionalism that doesn't follow through from sales to crew. "