Get matched with top patio cover pros in Prospect, OH

"We bought a patio cover in 2018 from Giant Factory Direct and were very satisfied with the quality and appearance of the product. But it was destroyed when a nearby tree was uprooted in a storm and fell across the patio. Chris worked with us to have the old cover hauled away and replaced with a new one. We expect to be able to enjoy this patio cover for many years to come!"

"They sent a very kind gentleman out to our home for an FREE estimate, and we were just blown away at the knowledge and amazing customer service we received! Top notch, they went over all their discounts, how the awning would work and look on our home. Even showed us a virtual picture of the awning on our house!!! We were given an install date the same day of our appointment with even better turn around times!! Overall a great experience, everyone must get a Marygrove Awning!!"

"Beautiful 3-tier deck with 1/3 under cover. Great work, great timing, great customer service"

"Customer service was excellent. John and Joel were very helpful and knowledgeable. New exterior siding and trim covered. Louis’ crew was professional and knowledgeable. During final walk around found a defective vinyl siding piece and nails showing. They fixed the issue promptly. Clean up complete that day including dumpster and excess material. I recommend their service."

"From calling Marygrove, to installation, the process couldn't have gone smoother. The sales professional, Alex, came to my home at the precise time he said he would. He measured and answered all questions and concerns. He knows his product and company well. He was quite the gentleman and professional. After several estimates from other awning companies at competitive prices, Alex was the final reason I went with Marygrove. Installation was scheduled for approximately one week later on Saturday with a 7 hour window of arrival. The morning of install, i received text updates for time of arrival, and they arrived at the precise time they said they would. Installers were friendly and professional and had the awning installed in an hour and a half. They gave a demonstration of how the awning operates and answered all questions. Weve had the awning for 2 days and are quite happy with it. We will see how it holds up over the next year and then perhaps provide an update!"

"Initially service was very good. Laying the concrete was a 3 week process. The room structure was installed within 2days. However, the first day the structure was put up and not sealed. That night it rained and water pooled on the concrete and leaked into our house soaking carpet, pad, and subflooring by door leaving a stain. Once the room was completed it continued to have leaks in the roof, ruining our futon mattress. I would call about it and someone would come out the next day. They agreed to pay for carpet cleaning, but no mention of the futon. After the fifth repair, Patio Enclosures told us our home's roof was the cause. We had 3 seperate roofing companies evaluate and tell us it was not the roof. When I called Patio Enclosures to inform them of the report, Patti told me "Unbelievable. I've seen the pictures of your roof. There is no way it is our room!!" On a side note, we had our home's roof replaced due to wind damage 9/15/09. During this time we had issues with the loan issued by their approved bank. The letter attached to check states not to render payment until the services/supplies are delivered and installed to satisfactory condition. The initial loan approval expired 8/1/09, and we still had a leaking room. We re-applied for the loan asking for the same amount. We received a check with the same amount as the first check. While waiting for Patio Enclosures to solve the leaking roof problem, we received a certified letter stating our bill was overdue and if not paided by the following day, they would send it to a collection agency. I tried contacting manager and corporate office, however the call was always transferred to Patty. We gave Patio Enclosure the check issued to us ~9/23/09. Once payment was received, the roof continued to leak and service was downgraded. I called them on 10/2 and it took over 10 days for a call back and someone to come out. The roof continued to leak (the next day), I called again and it took over 2weeks for service. As of today it has not rained to see it this will be the final repair. Our neighbors recommended this company and now apologize weekly for the recommendation."

"He was very informative. The service was great. I was good doing business with Patio Enclosures."

"Everything went well with one exception. The installers smoked. They stayed outside and did not leave their cigarette butts in my yard but personally I did not appreciate it."

"Giant Factory Direct was tremendous from start to finish. They were very responsive in coming out to give an estimate and review the various colors and styles available. The installers did a great job on the install and worked through the entire day to get it complete. The materials are tremendous (no wood to rot) and the color is outstanding, but the best part is they were able to give me the pergola look and still allow me to have an insulated cover to keep cool over the summer. I would definitely hire them again...great job all around!"

"We had a 4 month zoning battle with the city of Bexley for something that should never have been an issue, since we were replacing like for like. Jeff and his team were steadfast in their dedication to getting this done and doing it well for us. Bexley was a real pain to deal with and he helped to move things along more rapidly than it otherwise would have gone. We were extremely happy with his dedication to the customer."