Empire Windows
About us
Welcome to Empire Windows, central Ohio’s premier home improvement company for over 50 years. Empire is so dedicated to customer service that we offer you an exclusive Five Point Guarantee. At Empire we offer only the highest quality products for you and your home, so you can be confident that what ever you purchase from Empire will look great and work properly for years to come. And when you compare us to the competition, you will find that no one offers you a better window for less. To learn how to compare windows and other products, check out our What To Know Before You Buy. Where we show you what to look for when comparing windows and other products, so you can make an informed decision. Cost is determined by the job. We have several factory trained installation crews. No travel charges. DBA: Empire Window of Central Ohio. License #HIC-l3643, Bonded and insured. Additional phone number: 740-363-6800. Additional email address: [email protected]. $100 off jobs over $1000 and $50 off jobs under $1000
Business highlights
Services we offer
Wood and vinyl replacement windows, aluminum awnings, garage doors; will repair own work., gutters and gutter guards, over hangs, steel and fiberglass entry doors and storm doors, storm windows, vinyl siding installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 1% | ||
| 3% | ||
| 0% |
"Thank you for the kind words. We always share our reviews with the staff so they see that their hard work is appreciated. It is so enjoyable to work with such nice folks and to see the fruits of your labor. It make it all worthwhile."
"The sales person explained to me the situation he was in after bringing this review to his attention. He was actually quite shocked to see this response and was very sorry that he did not meet her expectations. He said that upon his arrival the member stated to him that she had worked 15 days [Member Information Removed] and that she did not [Member Information Removed] a lot of time. He was not invited into the home further than the front entry and knelt on the floor to take down her information and make his pretension. He [Member Information Removed] to her [Member Information Removed], answered her questions and made his recommendations as quick as he possibly could. He also left her with literature as well. We automatically include any applicable discounts and offers to Angie's list customers weather or not they present a coupon. Again we apologize for not meeting her expectations."
I finally reached back out to Mike again to get the last window I need. I gave him the go, and he has since ordered it. I would use them again in the future.
"We appreciate this members kind words. We work hard to make sure our customers are happy. In this case the water problem was caused by siding work that had been done by another company. Water was coming down the wall behind the siding and on to the top of the new door. Easy fix once we were able to find the problem."
"As his father, Thank you for the kind words. Most everyone at Empire has worked their way through the business from unloading trucks to customer service, installation and eventually when the tool belt doesn't fit as well any more sales."
"All of us at Empire Window would like to thank this member for the opportunity to work with them on their window project. We really do try to make each job a great experience for our customers and defiantly appreciate the kind words."
"We are very sorry for the unexpected delay in the installation of this members window. The order was for1custom wood window in her attic and it was returned it to the factory the first time it was received because of a problem and then when it was finally remade it was lost in transit which caused an even longer delay. Know one benefits from installation delays. The customer does not have a new window and we do not receive payment until the job is complete. We did apologize to the member for the delay and and also gave an additional discount for the inconvenience."
"I would like to thank these members for the opportunity to do additional work for them. I really enjoyed working with them on this project as well as our previous project. It was great to hear that this project turned out to be an excellent experience for them."
Mike, the owner, contacted us 8/12 thanks to Angie's List and is meeting with us on 8/18 to hopefully resolve issues.
Mike, the owner, bent over backwards to swiftly resolve the issues. Unfortunately due to manufacturing delays and errors, our new door has not been installed. Mike will be here with his crew to install the door as soon as it's ready. We also placed an order for another window to replace a window on an adjacent house wall.The new window experience was completely different. See the 10/2/14 review about that window & experience.
Our new door is installed. So glad we waited! Thank you Mike & crew!
"We are working very hard to make sure that when this project is complete that this customer will have a job that they will be completely satisfied with and be able to enjoy for years to come. They have ordered another window and it has been installed and we have also taken care of other concerns. We are not there yet but we will keep with it until we reach our goal. I do have to thank these members for working through this with us. It makes the job much easier when folks understand that things don't always go as planned. We can't erase what has happened all we can do is correct the mistakes and take steps to prevent them from happening again."
During the install the lead guy wanted me to pay a higher invoice amount than what I agreed to /sign on. After showing my copy he reluctantly dropped the issue and agreed to wait until they came out with a replacement window (one of the windows arrived at the house broken (not surprised)). When the replacement window came in 2 weeks later the same guys came to "fix" the poor caulking job and swap out the window. When I asked about the window well covers they said someone else from teh office would take care of it. When I called teh following week I was told the foreman should have brought them out. I then received a call from teh foreman saying he would bring them out that weekend. Three weeks later I still have not seen the covers. I should not have paid them.
I would not recommend or use this company. Clearly their current Angies List rating (A at the time of service) does not reflect my bad experience. Think long and hard before you sign up to deal with this company.
"Having won the Super Service award every year that it has been awarded we try very hard to make sure all of our customers have a good experience unfortunately it appears that we have fallen short on this job. It seems that if it could go wrong it did. Delays in manufacturing, a typo on the invoice, cracked glass during shipping, and failure to install the replacement window well covers by the tech when he was directed to do so immediately after it was reported during the installation review. The covers are being replaced immediately. I called the customer to apologize for his disappointing experience. I also offered to personally meet with him to address any remaining concerns. The customer said that he issues had been resolved. An internal review of this situation is being conducted and disciplinary actions and training are being put in to place to help insure that we do not fall short of expectations in the future."
At 12 pm they still had not called me back. I tried calling estimator again but no answer. At 12:10 I called to cancel appointment and they once again asked me for all my information. Estimator then called me at 12:15 to tell me that his last customer just wouldn't stop talking and that is why he was late. I told him I cancelled and he seemed surprised so I assume the office never got in touch with him. He then asked if I wanted to reschedule and I said no. His parting comment....well we hope you consider using Empire Windows in the future. That will not be happening.
"We are very sorry that our sales person was not able up to make it to the scheduled appointment on time. We did try to reach him after receiving her call both by calling his cell phone and also the customer he was meeting with neither answered . Our folks are asked to turn off or leave their cell phons in the car so they are not interrupted or distracted from giving their full attention to the customer. He did call to say that he was running behind but underestimated the extra time he needed to complete the appointment prior to hers. He called to apologize and offered to meet with her at that time or another time that would be convenient for her. We try very hard to be on time. Unfortunately this time we did not live up to what is expected and again apologize for any inconvenience we caused her."
"I would like to thank this member for the opportunity to work with them on their project. This winter has not been kind to us and installations have been delayed. We just can't send the installation teams out when it is unsafe for them to work and road conditions have delayed material deliveries so things get backed up a bit. Spring can't get here soon enough!"
"I would like to thank this member for the opportunity to work for them and look forward to providing more great service in the future"
"We would like to thank this member for trusting us to work for them on their window replacement project."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
6241 U.S. Hwy 23 N, Delaware, OH 43015
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