Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Empire Windows
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
Welcome to Empire Windows, central Ohio’s premier home improvement company for over 50 years. Empire is so dedicated to customer service that we offer you an exclusive Five Point Guarantee. At Empire we offer only the highest quality products for you and your home, so you can be confident that what ever you purchase from Empire will look great and work properly for years to come. And when you compare us to the competition, you will find that no one offers you a better window for less. To learn how to compare windows and other products, check out our What To Know Before You Buy. Where we show you what to look for when comparing windows and other products, so you can make an informed decision. Cost is determined by the job. We have several factory trained installation crews. No travel charges. DBA: Empire Window of Central Ohio. License #HIC-l3643, Bonded and insured. Additional phone number: 740-363-6800. Additional email address: [email protected]. $100 off jobs over $1000 and $50 off jobs under $1000
Business highlights
64 years of experience
Services we offer
Wood and vinyl replacement windows, aluminum awnings, garage doors; will repair own work., gutters and gutter guards, over hangs, steel and fiberglass entry doors and storm doors, storm windows, vinyl siding installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8148 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 9% | ||
| 1% | ||
| 3% | ||
| 0% |
Showing 1-25 of 148 reviews
Denise G.
Oct 2017
Everything went well with one exception. The installers smoked. They stayed outside and did not leave their cigarette butts in my yard but personally I did not appreciate it.
Stephanie R.
Sep 2017
The installation was amazing. They had all 15 replaced in a little over 4 hours. One gentleman replaced and the second followed behind, cleaning up and doing inside finishing. Three came back the next day to do outside insulation and trim. The windows are fabulous. My only problem has been getting the follow-up paperwork. I'm not terribly worried (at this point) because I am relying on their reputation to follow through.
Greg M.
Aug 2017
Over the years, Empire has replaced almost every window in our house. They sell top quality products - lifetime warranty and transferable - and their installers do great work. My recent job was for three vinyl window replacements. I believe Empire has changed its phone system over the years and your first call now goes to an answering service and they pass along your call to a salesperson. The salesperson was prompt in getting back to me and scheduling a visit. They had to order the windows so there was that wait, and then the installation had to be scheduled. It would have been helpful through this process for their sales guy to give me an update and status without me asking, but all in all the product and installation are top notch and I would use Empire again without hesitation.
Rick A.
Jul 2017
They use an answering service which is nearly useless; I cannot ever contact anyone at the company. The answering service told me that they fax messages to the company, they don't even have a direct contact number. Some one was supposed to be at my house to install some replacement windows; they were over an hour late and no phone call to say they had an issue. Very poor service!
Amy R.
Oct 2016
Both are excellent quality. They worked with us to make sure we got the right product for us at a very reasonable price. The servicemen were very friendly, knowledgeable and efficient. Our windows and doors look fantastic! We will definitely be using them again in the future for other purchases!
Taylor C.
Jul 2016
Excellent people. Excellent service. They really care about their customers and are very reasonable in price. They provide the best of quality and are very responsive to customer needs. Thank you Empire Windows!
Response from Empire Windows
"Thank you for the kind words. We always share our reviews with the staff so they see that their hard work is appreciated. It is so enjoyable to work with such nice folks and to see the fruits of your labor. It make it all worthwhile."
Scott M.
Jan 2016
I reached out to Mike at the advice of a colleague of his. He was very responsive and ordered my original request for windows. He had his crew install my double window for my main bedroom. They came in did the work, and were fast. It corrected a major wind draft and made the inside/outside much better. After that I had them come in and replace my 3 panel sliding back door. This took them a long time. First order was incorrect and they had to reorder the door. The came back with the correct one a few weeks later and installed it. I had quite a few issues and they had a tough install. I had a bow in the frame they had to over come. Than due to the way the original door was installed, the j-channel screws had pieced under the siding. We had several down pours and flooded my hardwood. I was quick to catch it, and it did no damage. It happened 3 times, each time they came out and tried to find it. The 3rd time is where they found the holes from the Screws the J-channel had. I wish we had caught it sooner, but the point was they kept coming back to make it right. I still need some caulking work done on the top, but i just have not had time to address.
I finally reached back out to Mike again to get the last window I need. I gave him the go, and he has since ordered it. I would use them again in the future.
I finally reached back out to Mike again to get the last window I need. I gave him the go, and he has since ordered it. I would use them again in the future.
Response from Empire Windows
"We appreciate this members kind words. We work hard to make sure our customers are happy. In this case the water problem was caused by siding work that had been done by another company. Water was coming down the wall behind the siding and on to the top of the new door. Easy fix once we were able to find the problem."
Raymond Y.
Jan 2016
unknown
Trent K.
Dec 2015
unknown
Response from Empire Windows
"All of us at Empire Window would like to thank this member for the opportunity to work with them on their window project. We really do try to make each job a great experience for our customers and defiantly appreciate the kind words."
Enid Q.
Aug 2015
unknown
Response from Empire Windows
"We are very sorry for the unexpected delay in the installation of this members window. The order was for1custom wood window in her attic and it was returned it to the factory the first time it was received because of a problem and then when it was finally remade it was lost in transit which caused an even longer delay. Know one benefits from installation delays. The customer does not have a new window and we do not receive payment until the job is complete. We did apologize to the member for the delay and and also gave an additional discount for the inconvenience."
Patricia G.
Jun 2015
With the exception of two glass block windows in the basement, we have had Empire Windows replace all the windows and a sliding glass door in our home. The actual replacements were installed between 1999 and 2003. We have since had them come out for various small issues which they alway addressed with reasonable pormptness. They even left me with a bag of replacement flip-up tabs for my sliding windows. We've always been happy with the friendly,professional service Empire has provided. We like our windows very much.
Debbie M.
Dec 2014
unknown
Dianne D.
Oct 2014
Mike suggested a different style of window than the old one. We're so glad we trusted his expertise. The window came in sooner than expected. The installers were professional, tidy, neat, friendly & courteous. We couldn't have asked for a better crew. Excellent experience!
Response from Empire Windows
"I would like to thank these members for the opportunity to do additional work for them. I really enjoyed working with them on this project as well as our previous project. It was great to hear that this project turned out to be an excellent experience for them."
Dianne D.
Aug 2014
Responsiveness, particularly from Chet, their sales person, has been challenging since the beginning. We were told 4-6 weeks for delivery back on April 2nd. We heard nothing, but after repeated unsuccessful phone calls & e-mails they finally said that the large multi-pane windows were in their warehouse, but not the door. They were waiting on the door to do all installations even though they likely couldn?t complete it in 1 day. We asked them to install the windows since they had them. On July 1st, they installed the windows. The installation crew was prompt, efficient, & tidy. One pane of 1 window was improperly manufactured so they ordered a replacement. The installation of 1 of the windows was not correct, so that will need to be removed & re- installed correctly. They didn't leave the window warranty certificate either. We have contacted them repeatedly since then, the last one being 07/27, and we still haven't received any responses. The windows are well made with good features- insulating, low-E glass, screens, locks & cranks. Unfortunately there is significantly less glass than our previous windows. We were also interested in buying another window to replace a window on an adjacent house wall, but they are unresponsive to that request as well. A month later and we?re still waiting for the warranty certificate, our new entry door, replacement pane, correction of the improperly installed window. At this point, I'm frustrated.
Mike, the owner, contacted us 8/12 thanks to Angie's List and is meeting with us on 8/18 to hopefully resolve issues.
Mike, the owner, bent over backwards to swiftly resolve the issues. Unfortunately due to manufacturing delays and errors, our new door has not been installed. Mike will be here with his crew to install the door as soon as it's ready. We also placed an order for another window to replace a window on an adjacent house wall.The new window experience was completely different. See the 10/2/14 review about that window & experience.
Our new door is installed. So glad we waited! Thank you Mike & crew!
Mike, the owner, contacted us 8/12 thanks to Angie's List and is meeting with us on 8/18 to hopefully resolve issues.
Mike, the owner, bent over backwards to swiftly resolve the issues. Unfortunately due to manufacturing delays and errors, our new door has not been installed. Mike will be here with his crew to install the door as soon as it's ready. We also placed an order for another window to replace a window on an adjacent house wall.The new window experience was completely different. See the 10/2/14 review about that window & experience.
Our new door is installed. So glad we waited! Thank you Mike & crew!
Response from Empire Windows
"We are working very hard to make sure that when this project is complete that this customer will have a job that they will be completely satisfied with and be able to enjoy for years to come. They have ordered another window and it has been installed and we have also taken care of other concerns. We are not there yet but we will keep with it until we reach our goal. I do have to thank these members for working through this with us. It makes the job much easier when folks understand that things don't always go as planned. We can't erase what has happened all we can do is correct the mistakes and take steps to prevent them from happening again."
Duane W.
Aug 2014
Windows were ordered and I was told 6-8 weeks to get them in. They were installed 11 weeks later after I made multiple phone calls. I asked for a Saturday appointment in order to fit the project schedule and despite being told yes, I was later told no. I eventually got the install date on a Saturday and the team that showed up was careless and and did not finish the work with a professional effort. Multiple chunks of stucco, debris from the old windows were left behind. Several pieces of stucco that were broken out with a hammer flew into window well covers and the plastic dryer vent trim causing the pieces to shatter or break up. I called the company and asked for them to come out and address this along with the caulk that was half haphazardly applied. In some cases the windows were not caulked all the way around and in other cases the caulk was never smoothed out (large dollops just smeared on from the caulk gun).
During the install the lead guy wanted me to pay a higher invoice amount than what I agreed to /sign on. After showing my copy he reluctantly dropped the issue and agreed to wait until they came out with a replacement window (one of the windows arrived at the house broken (not surprised)). When the replacement window came in 2 weeks later the same guys came to "fix" the poor caulking job and swap out the window. When I asked about the window well covers they said someone else from teh office would take care of it. When I called teh following week I was told the foreman should have brought them out. I then received a call from teh foreman saying he would bring them out that weekend. Three weeks later I still have not seen the covers. I should not have paid them.
I would not recommend or use this company. Clearly their current Angies List rating (A at the time of service) does not reflect my bad experience. Think long and hard before you sign up to deal with this company.
During the install the lead guy wanted me to pay a higher invoice amount than what I agreed to /sign on. After showing my copy he reluctantly dropped the issue and agreed to wait until they came out with a replacement window (one of the windows arrived at the house broken (not surprised)). When the replacement window came in 2 weeks later the same guys came to "fix" the poor caulking job and swap out the window. When I asked about the window well covers they said someone else from teh office would take care of it. When I called teh following week I was told the foreman should have brought them out. I then received a call from teh foreman saying he would bring them out that weekend. Three weeks later I still have not seen the covers. I should not have paid them.
I would not recommend or use this company. Clearly their current Angies List rating (A at the time of service) does not reflect my bad experience. Think long and hard before you sign up to deal with this company.
Response from Empire Windows
"Having won the Super Service award every year that it has been awarded we try very hard to make sure all of our customers have a good experience unfortunately it appears that we have fallen short on this job. It seems that if it could go wrong it did. Delays in manufacturing, a typo on the invoice, cracked glass during shipping, and failure to install the replacement window well covers by the tech when he was directed to do so immediately after it was reported during the installation review. The covers are being replaced immediately. I called the customer to apologize for his disappointing experience. I also offered to personally meet with him to address any remaining concerns. The customer said that he issues had been resolved. An internal review of this situation is being conducted and disciplinary actions and training are being put in to place to help insure that we do not fall short of expectations in the future."
ALICE T.
Jul 2014
He was recommended to me by my handyman. The salesman's name is Mike van Gundy. I was told that he would be less expensive than other window people. I didn't shop around because I trust my handyman so much. This is a relatively small house. He has done more than half of my windows. I have 4 windows left and I have put in an order. They'll have done my whole house by the time that order arrives.
Torpy W.
May 2014
They were very good. It was an excellent experience. The estimators were prompt, courteous and thorough. The installers were extremely good as well and there were no problems at any point. I also got a discount for being an Angies List member and there was no deposit required.
SHARON T.
Mar 2014
Two windows were replaced by Empire in 2000, and I wanted the new ones to match. Three men came, one inside, one outside, and the one who ran to the truck to get supplies. They were neat, quiet, efficient, and cleaned up after themselves. Their hands were pretty cold after smoothing the putty. Fortunately, this was a day between snows! I'd hire them again, except that was the last of the original windows.
Patrick V.
Mar 2014
They have quality windows at an affordable price. The time line was a little bit longer than they quoted us, but when they came in, they came in like professionals.
Response from Empire Windows
"I would like to thank this member for the opportunity to work with them on their project. This winter has not been kind to us and installations have been delayed. We just can't send the installation teams out when it is unsafe for them to work and road conditions have delayed material deliveries so things get backed up a bit. Spring can't get here soon enough!"
Keith B.
Jan 2014
unknown
Response from Empire Windows
"I would like to thank this member for the opportunity to work for them and look forward to providing more great service in the future"
Steven C.
Dec 2013
Replacement windows |
Response from Empire Windows
"We would like to thank this member for trusting us to work for them on their window replacement project."
LAVONNE T.
Dec 2013
Answered in the above section. I can't say enough about them or thank them enough for their work.
Larry S.
Nov 2013
I received 4 bids and found Empire was the most competitive. They were very professional in the installation and reset the Master Bedroom window as they felt it was not fit correctly. I really appreciated that as I did not see a problem with it the first time. The Windows are beautiful and I get a lot of compliments from neighbors. I am contemplating a Patio Door system replacement and will definitely contact them first.I would more than highly recommend talking to them if you need new windows.
Barbara S.
Sep 2013
They came out July 24th and checked what I wanted. 3 days later came out to measure windows. Said would be up to 8 weeks
to build the windows. The windows are double hung, double glass with insulated frames.. The large windows to have sliders. I was not to pay until completed. Estimate was given at this time.They called Sept. 13 to tell me windows ready and set schedule to install. Today 9/17 they came and installed. I watched once in a while and saw that they took old windows out carefully and removed them to truck. The new windows were set in, checked that functioned correctly and then installed. insulation was put all in edges and all were sealed. At last minute I asked if could put in two window sills on large windows. Brought the wood and cut to fit, removed old ones. They cleaned up so we had nothing to do. I was told to call anytime if any problem or questions and they will take care of. The price was same as estimate the window sills were only $40. The windows look great and already can tell when closed the sounds from outside are muted.. They did a great job and I would recommend to anyone.
Barbara Smallwood
Connie D.
Sep 2013
Everything went extremely well. Nick and Greg were great to work with and the owner gave me a competitive quote which I thought was fair.
Response from Empire Windows
"It was very nice working with this member. She has had problems with contractors in the past and was very concerned that it would be more of the same. Every thing went great as I told her it would and now her tenants will be warm and cozy for the winter."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Empire Windows is currently rated 4.8 overall out of 5.
Empire Windows accepts the following forms of payment: CreditCard
Yes, Empire Windows offers free project estimates.
No, Empire Windows does not offer eco-friendly accreditations.
No, Empire Windows does not offer a senior discount.
No, Empire Windows does not offer emergency services.
No, Empire Windows does not offer warranties.