Tin Man Heating & Cooling Inc.

In February 2024 my Mother-in-laws furnace went out. Long story short.... Tinman was the company that could get there the fastest so we went with them. It cost 2500.00 for repairs. In April it went out again. Another 2500.00 in repairs. My husband purchased their platinum plan to cover future maintenance and repairs. My mother-in-law passed away May 2nd 2024 so we are selling her house. We accepted an offer and due to the inspection of the furnace the buyer backed out. Apparently the heat exchanger has 2 cracks in it and now they want us to pay them 7000.00 to replace the whole furnace. We have consulted with 3 other companies and our attorney. We were told no way should it cost 7000.00 and we were being taken for a ride. The fact that they repaired it twice at high cost and are NOW telling us it's junk is just ridiculous. Needless to say we will NOT be giving them anymore money or doing anymore business with them. Being 5000.00 in and losing the sale of the house is all quite enough. Just beware people.

I pay (past tense now) the company monthly fee which includes a yearly HVAC check/tune up. Tin Man said the AC was fine but found a leak in my hot water tank and quoted my wife 10k for a replacement 75g tank. I called to confirm the quote and they said the absolute cheapest they could get one was 7k. Supply chain issues are real so I looked for one myself just to be certain. I found one the next day in town for $1800. Called Tin Man to install it since I was paying them the preferred customer monthly fee. Tin Man said they wouldn’t b/c they couldn’t guarantee the work as I didn’t buy it thru them. Called two other companies each said that simply isn’t true so I used one of them to install. The new company came to install the water tank only to find out that it wasn’t the source of the leak and I didn’t need a new water tank after all. They found the source quickly and fixed it. Finally, Tin Man never serviced the HVAC they came out to do in the 1st place - and said they did. The humidifier was still set for winter and the humidifier pad hadn’t been changed in a very very long time. I sent a detailed email to the owners and they never responded so that alone speaks to their character. Draw your own conclusions from the facts.

I've used them multiple times.I've used them just for a furnace check. I'vr used them multiple times.

Great installers. Finished in one day and left my house clean and in tact.

Jeff S provided the service, he checked the inside "A" coil and filter and all associated electronics he cleaned the outside unit and checked temperatures and pressures. The total price was $80 for several hours work. This service is well worth the money

unknown

there was nothing wrong with my ac unit but i wanted it cleaned. i called and asked for a price on having the evap unit cleaned. the lady said it would be 80.00. great, when can you do it. they come over and thats when the costs started adding up.  before i know it they wanted me to be a gold member customer and the bill was 440.00!   i was not to happy.  so i asked them just to do the job i hired them to do.  that job was now 163.00  PLUS 79.00 diagnostic. now 242.00!!.  they had to diagnose what i hired them to do???  i wasnt paying it.  so they wanted 79.00 for their trip out there lol.  he then comes back and says they will do it for 163.00 and 39.00 diagnostic.  TRY AGAIN.  he comes back and says 163.00.  im like fine.  i wanted the job done. the repairman was nice and doing his job, stuck in the middle. (upselling like crazy). they REFUSED to honor their price. the lady i spoke with on the phone is *probably* the one to blame not understanding what i wanted done.  so it cost me more than TWICE what she said.  i knew exactly what i wanted done. 79.00 to tell me what i want done on a working ac unit??  this was overall pretty unprofessional.  and very costly.  

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It went very well. I have already signed up for extended warranty with them.

I have had a contract with them for many years. They have the some of the same technicians that service the area so they are familiar with my furnace. They are reliable and stick to the time window they initially give. They have been very good to work with.

Terrible. I bought the new a/c & furnace from Tin Man in the summer of 2012. The salesman "Chris" sold me an a/c unit that was apparently not the correct size because on the day it was to be installed & the workers were here with it, they had to send it back & order a new one because it didn't fit with the furnace. I still do not know to this day if I have the product I paid for...No one will tell me or prove it to me. Show me the paperwork.

That isn't the worst part. My a/c has never cooled my condo since they installed it. It has never gotten within 12-14 degrees of where I set it until this July, when they finally got it within 6 to 10 on a cooler day. If it is over 76 degrees, forget it! They told me it shouldn't expect my a/c to get but within 10 degrees of what the outside temperature is. How crazy is that? I called for a repair man repeatedly but nobody could fix it. I repeatedly asked them it they thought the duct work was hooked up and they said yes. Nobody would check it even though you could barely feel air blowing out the ducts even in winter. I had to keep ceiling fans and stick fans on all of the time. My utility bills were doubled and they said the new furnace & a/c were more efficient and would lower my bills. DOUBLED!!!

I had an inspection done last week by another plumber in my crawl space and guess what? The main flex duct to the blower to the a/c and furnace were not connected!!! When they installed the new system 2 years ago they did not reconnect it. I have been heating & cooling my crawl space wasting my money. I know it was connected before because it was inspected before. This other plumber connected it in 15 minutes and my home is so cool it is fantastic.

I called the owner and spoke to him. He even checked with the main repair man who came out & he admitted he never checked the crawl. The owner said he was sorry but didn't know what else to do. Well I do, refund some of the money I wasted on heating and cooling my crawl space. And prove to me I got what I paid for. How about lose of wage for all the time I had to take off work for your guys to "try" to fix my a/c but didn't. Well, there's a start.

I learned a valuable lesson. You get what you pay for.

He was very professional. He put the booties on when he had to come into the house.

They did an excellent job.  They did this work in one day.  They were sent the wrong unit but within an hour they had the right one.

unknown

Everything is fine. I think they didn't charge. Because it was the first time, I got a free one.

unknown

unknown

On January 5, 2014, we called Tin Man as we had no heat in our Water Furnace, two days before the -40 degree polar freeze was to arrive here.  We told them the problem and they said they could order a new blower motor and module but could not get it until Tuesday, after the freeze.  This was a Saturday night that we were calling them. 
We reluctantly called in another repair contractor, United Home Comfort,  and they had to come out twice and although we had heat thru the big freeze, we again had no heat twice more.  After our frustration with the problem and the failure of the new blower motor that UHC had installed on our unit, we were reluctant to call them again and so called Tin Man instead the day after the new blower motor had been installed by UHC, and failed.
Tin Man's service man. Ken, came out and was very professional, knowledgeable, and  considered all aspects of the problem, called the manufacturer, and found that the other company had incorrectly wired the new blower motor they had installed and had the speed set too high.  Tin Man's man, Ken, corrected the wiring and unit speed and the furnace is running beautifully now.  Also he assessed the unit and told us other things it needed to keep it running its best, as it is now 20 years old and we had never had a problem that was not inexpensively repaired by Tin Man in the past.  We will probably be replacing the unit due to other issues that he made us aware of, so the new blower motor and the money spent will have been wasted to some degree as it would only have been used a couple of weeks before we replace the entire furnace.
In hindsight, we probably should found a way to keep the house warm until Tin Man could repair the unit back on Jan 5, but that is spilled milk now.  We will definitely only call Tin Man in the future. 

They were on time and professional.  They were careful to not stain the carpeting and very pleasant.  It took 1 1/2 days to do the installation.

It was very good. If they say they are going to be there, they are here.  They are very thorough.

Provided an estimate 48 hours after I called. Came on time, explained everything, upgraded fresh-air supply, charged exactly what was estimated. Minor adjustment needed a few days later; the came and took care of it right away. Really great installers and technicians.

Executive Summary: I have mixed feelings about this project. The work (and a subsequent fix) has been done in a very professional fashion, but we weren't told in advance when it would be done, and we're still awaiting an invoice.
Details: We were satisfied with the quote and the sales presentation made in our home; my gut feeling is the price was fair, but not especially low or high. Note that the quote specified the make and model of the furnace, but that the water heater brand was spec'ed as either Bradford White or A.O. Smith, and they didn't specify which at the time of the quote. Since both brands had comparable warranties and performance characteristics, I didn't care much about that particular detail, but it would be a significant issue for some I'm sure.
The biggest issue that came up during this project was that they neglected to notify us about the date and time that they would arrive to install the new units. They showed up unexpectedly at 8:00AM on a school morning, which was very entertaining (to say the least.) They offered to reschedule, but as a bird in the hand is worth two in the bush, I told them to do the work, and I set up my laptop to operate from home for the day. The installers were very friendly and professional, and were able to complete the work by mid-afternoon. The only hiccup arose when we determined we'd have to run an additional pipe to vent the furnace, and the only straightforward option was to run it to the driveway side of the house. Due to code considerations, the pipe had to extend a foot into the driveway, but it was immediately next to (and hidden by) a bush, which makes the solution acceptable, if not particularly satisfying.
One bonus of them showing up unannounced was that they were willing to do the project without being paid in advance. The financing Tin Man found for the project was sub-standard, so we elected to go an alternate route, and when I told them that on the day of installation, they told me I have sixty days to pay for the work.
A few weeks after the installation, we noticed a faint smell of gas in the vicinity of the furnace, so I called them to ask them to fix it, and to advise them that I hadn't yet received a bill or invoice for the work. They showed up promptly to effect the repair, but I'm still waiting for the final bill, and am hoping to receive one in the sixty day window they originally specified so that we can mutually avoid any unnecessary complications.

The geothermal systems are not all that well-known and they were knowledgeable about my unit in particular. I am pretty critical about that so they had to know what they were doing if I was going to pay them to do it. They said they knew how to do it and backed it up by doing it. There were not added or hidden charges. I liked their straightforwardness and knowledge. They did work for my parents who have a similar system and we were pleased with that too. They came when they said they would and their professionalism is what sold me originally.

Our AC stopped working on Memorial day.  I called Tin Man the following morning and was told someone could be there on Tuesday afternoon.  They actually arrived in the morning and had the AC back working very quickly.