Get matched with top wood stove contractors in Mount Gilead, OH

"Heath is extremely professional. He and his team did a great job!"

"Repair man was nice enough, but when he found (eventually) a bad outlet (not a bad disposal after all) under the sink where disposal was powered, the replacement fee was ridiculous. Nonetheless, I had to replace it, or the new disposal wouldn't have been replaced. Kinda felt a little trapped. Ended up paying too much and throw out a perfectly good yet older disposal."

"They called right away and were out that morning by 9 am and fixed the problem."

"Amazing! They were so easy to work with and so friendly!"

"It's going well. Lots of attention to detail. They were very creative. The owner, Chris, was very engaged and involved in the process. He's been very good and friendly. Probably the most conscientious in cleaning up after themselves. Their craftsmanship was very good as well."

"Great job!"

"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"

"Great! Punctual easy to work with cleaned up area when done"

"Friendly and professional customer service. Product excellent and finished work to customer satisfaction. Would highly recommend."

"Do not use Appliance Service and Parts, Mount Vernon Ohio! I called him to do warranty work on my washer, he had me pay $300 upfront for the warranty work and I new washer top. The first appointment was scheduled for July 24 at 12pm, at 2:20pm I called to find out why he hadn't showed up. They said he was in Easton and it would still be hours before he would be there. So I rescheduled for July 30 at 1pm. On July 30th, He finally shows up at 3:30pm! Also I tried calling him 7 times and he never answered his phone. He tells me he has my parts but he hasn't fixed that type of part in 15 years and also can't find his tool needed to fix the washer. Then tells me that it's not covered under warranty even though I already had an email from Speed Queen telling me it was. I asked for my money back, he said he could but would still charge me $100 for the service call. I told him no because he shouldn't have taken the job if he didn't know how to complete the job, not to mention the only thing h"