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"They were extremely professional and efficient"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Woody and his son Drake did an outstanding job. From start to finish they were prompt, courteous, friendly, and efficient. During the initial assessment they had no problem with me adding a few tasks, and the quote they gave me was very reasonable. The day of the project, they arrived on time, quickly got to work, and gave suggestions and explanations where needed. The project was completed on time and everything worked as well or better than expected. I will absolutely be going to them again for any future electrical projects and repairs."

"Did a great job"

"He came by to an estimate and.did the job on the spot. Fantastic!"

"Appointment was made to perform the work. Root Electric never bothered to show up for the appointment and did not call to cancel the appointment or explain why they did not show up. I understand that unexpected events might occur that would require rescheduling, but in this day of universal telephone availability there is no excuse for not calling."

"Quickly finished job, answered questions, and the price was affordable. Was pleased with outcome."

"Awesome job. Highly recommend!"

"If you are looking for a contractor who is very experienced, does consistently high quality and exacting work, and who is reasonable, pleasant and easy to work with, then Drew Johns is your man. We have hired Drew to do a variety of jobs, large and small, inside and outside, over a period of almost ten years, and he does not disappoint. He has done plumbing and electrical work, painting, patio-screen and wooden frame replacement, deck-staining, installation of fixtures, fans and outdoor railings, construction of a very large closet, and various types of repair work around our home, e.g. plaster, house wooden trim, doors, chairs, tables, etc. We appreciate not only his skill level and breadth of knowledge, but that he is professional, respectful, prompt, a really good communicator and honest, i.e. has qualities and character that are not easy to find these days, but are very important to us. Perhaps above all, we fussy folks are always very pleased with the end result of his work and his thorough clean-up after each work session leading to completion of the larger project. Soon, he will begin a basement remodeling project for us, involving new ceiling and flooring, trim work, wooden beam creation and brick and electrical work. We hire him time and time again because we trust him completely. He does things correctly and does not corners but offers options. Drew is our go-to guy. We rely on him and are so grateful to have found him. In all sincerity, we highly recommend him without any hesitation or reservation whatsoever to anyone looking for excellent workmanship and a great working relationship."