Zimax Inc.

The phone receptionist was professional and outlined their process. She said the rates were based on $75/hour per person. I thought that to be a fair, and it would be if they actually kept close to that rate. She said they would show up ready to do the work and quote the job at that time. I was out of town the day they came, Garrad (the owner) showed up and immediately started saying to my wife how difficult it is to hang a chandelier on an 18 foot ceiling. (It is, but I would have done it if my ladder was long enough) This is his tactic to then quote the job versus a $75 per hour rate. He called me to quote $600 (or 8 hours of work) to hang one chandelier. My mistake was saying yes, assuming the $600 would come down if it went smoothly. It did for him, not my wife. She had to listen to a lot of babbling from him including "what is this wire for?". Umm, that's how the light gets power, she said. Is this a professional contactor??? It took him 5 hours to finish which included a lunch break and incessant talking. I had already assembled the light and sized the chain for the correct height. I also identified the correct breaker and wrote it on a note for him and my wife told me he still threw the wrong breaker! He had to set the ladder, remove the old, and install the new. When I heard my wife paid $600, I called Zimax to see why that was not corrected to a rate closer to the $75/hour, and said I was totally fine paying for 5 hours. (I could do this work in 2 hours with the right ladder) Plus, I had a larger project to hang barn doors after hanging the light. In conversation with Garrad, the excuses came fast and furious. He told me I should have said no to the $600, and he is right. The best excuse was "the time and care he takes to do it right". BUT IT WAS NOT RIGHT. He had not followed the instructions that were with the chandelier that specifically stated the power wire (now he knows what it is for) is to be strung every 3rd link of the chain. He threaded every link and when I got home to see the work, the WIRE was bearing the weight of the fixture, not the chain and support members. I got as high as I could on my ladder and relieved some tension, but not completely. Bottom line, he will find a way to double or triple the stated hourly rate and, in my case, did horrible quality work. I gave him ample opportunity to do the right thing and he chose not to even after pointing out poor quality work. You'd better be desperate to hire this company.

Very well. Does excellent work and finished on time. Very pleasant contractor. Very happy with the repairs. Would definitely hire again.

project was small but time consuming, They were very professional and did great work, left the place clean.

This company is an absolute joke. We hired Zimax to install an exterior back door since our old one was rotted at the bottom and needed replaced. They did not align the door properly during installation so the door is noticeably crooked, and as a result, the lock continues to stick. We have been locked out of the house on several occasions because of this issue, which is a complete safety hazard. There are also noticeable gaps at the bottom of the door where you can see through to the outside, and there are ants coming into our house (in hoards of hundreds) through the gaps, especially after a rain. We ve never had issues like this with ants before. We have had two separate pest control companies inspect the area in and around the door and confirmed this is the point of entry. When I initially reached back out to the company to have them address these issues, they were defensive and argumentative. After weeks are arguing with them, they finally sent a contractor to take a look. He basically just sanded down the lock slot on the door frame, and while here, he confirmed it looked like the door was not aligned properly. Since his visit, we continue to have issues with the lock sticking (and in some cases not being able to even be locked), and the ant problem continues. I have followed up over and over (and over and over) again with the scheduler for the business - via email, text, phone/voicemail. Radio silence. At first, they told me they were out of town, and now they wont even bother responding. I feel like I have been completely scammed out of $1,500+ and have spent an additional hundreds of dollars for pest control now as a result of their terrible work. I cannot believe such a company is still in business and am disgusted by the overall experience. I can t stress enough to anyone considering hiring this company - PLEASE LOOK ELSEWHERE. Save yourself the headache, frustration and money and find a quality company with some integrity. My advice to Zimax: treat your customers better. Respond to them and treat them with respect. This world is too ugly right now for this kind of treatment. (And if you ever DO decide to respond to my messages/voicemails, I will update my review to reflect that.) Also to Zimax: If you are planning to respond to this review and refute any of these facts the way you responded to the review I left on Home Advisor, please do not. It looks desperate, and everything I have written is the truth. We never asked for discounts or changed the scope (other than hiring a different company to fix our mold issue after being informed by you that you would not be taking projects for several months due to Covid - because black mold is serious and needs to be addressed quickly). And yes, your contractor DID admit the door was not installed properly, and then told me not to tell you he said that so he would not get in trouble. Take some accountability for the terrible way this situation was handled and make it right.

The sump system is fully functional and discharge piping for sump and outside downspout are back in working order. My "hot water" tap at the kitchen sink is back in service and shades and blinds are the next project. I am very impressed.

100% satisfied, incredible pricing and communication. Very professional. We have more projects and will call Zimax first.

The work performed was beyond our expectations. John and Mike were extremely professional, respectful, friendly, cleaned up after themselves constantly , kept us informed as the work progressed. We've had numerous contractors over many years due to living in many locations. The work Zimax performed wiped out all the years of difficult, substandard contractor memories. We have future projects planned and they will be doing the work!!!!!!

Zimax confidently and expertly handled every task, tackling our long list without hesitation. All work was done with care and quality, and our home and garage were kept clean. The details shined: outlets in our kitchen island that matched the color of the dark-stained wood around them, careful paint matching on trim work, great craftsmanship on shoe molding in 3 rooms. Their team had clear communication with us and gave verbal and visual progress updates throughout. They definitely put the customer first. Would recommend for any project.

I will NEVER try to tackle jobs I'm not good at after finding Zimax! Customer service was awesome. The contractor that came out was polite, could hold a conversation and his work was outstanding. I'm compiling a list of items for the next job I'll hire them for already!

John is a perfectionist, as am I, and the job couldn't have been done better. Very meticulous about his work, and cleaning up afterwards. I'm looking forward to hiring Zimax for larger projects in the very near future.

They were professional, clean, and efficient. Very kind people who worked well and in a timely manner. I would hire them again and recommend them.

Zimax is a fantastic company to help you with your homeowners needs. We had an unfinished basement which we were looking to complete to add value to our home. Zimax finished framing, electrical, plumbing, insulation, bathroom, and drywall to all of our expectations. They were polite, courteous, and even patient with us when we needed to make an audible to our plans. They went out of their way to minimize and contain dirt created by the project.

Work was performed very well and within the estimated time. We would definitely hire again.

Workers were friendly, answers questions clearly, worked efficiently and left work area spotless.  Also they responded quickly so that we did not have additional damage during this rainy period.

Zimax did a good job on this repair and I also hired them to repair an expansion joint in my driveway. Additionally I have hired them to remodel my kitchen in February. I'll let you know how that goes when it is complete. Zimax is a small family business and they are very busy. I have always been able to get in touch with them and they are responsive.

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