Get matched with top water softener pros in Mentor On The Lake, OH

"I was very satisfied with the service, especially for a Sunday afternoon. Ryan, the technician was very knowledgeable and polite. I also pleased with the customer service rep for scheduling and keeping me updated on the status. I will most definitely use Mr Rooter for future service needs."

"As I requested they provided the cost for drain snaking upfront. A simple procedure that most others would not quote. (They wanted to do a separate "diagnostic" visit and additional fee. The work was fine. The technician very competent and concientious about keeping things clean. The only rub, they wanted $179 to put the toilet back in (way out of line). I think they could have told me. Nevertheless, I drove to home depot for a wax ring and had it done in 10 minutes. Overall, a 4 oout of 5. If they charged a more reasonable rate for reseating the toilet i would have had them do it, and would have rated a 5."

"We purchased a high end product because we felt that it was good for our health and for the longevity of our appliances. Andrew sold us the system and was very thorough in explaining things to us and still comes to the rescue when we have questions. The gentleman who installed the items was excellent and went above and beyond to help locate the system in the correct place in our home. We have also had contact with the owner and he has helped us on occasion with questions we had on the system. Great company to do business with."

"I contacted and hired the Plunger Plumber because of uncontrollable leaking piping system. When Matt Technician arrived, he found that the water valve was faulty and needed to be replaced. However, he found that the root cause of the water leaking issue was the main shut-off valve was located outside somewhere in the devil stip. Therefore, the City of Akron was responsible. Since was found that it was actually Akron's property and responsibility it ignited a whole different issue while the pipes were still leaking. This issue had taken a different course of direction and problems. It was known that the City of Akron had to shut off replaced their old and faulty valve system. This a life of its own. In any event, Matt the technician handled this three-day issue with the utmost of expertise and professionalism. I could not have asked for a more friendly and confident plumber than Matt. He resolved the ongoing water leaking issue without hesitation. He wasn't satisfied until the job was completely done! Period. There are still good, honest and competent people out there, I was very fortunate to have had Matt during my distressful time of need. Big thanks Matt you're the best."

"Brett was professional from start to finish, friendly, knowledgeable and efficient. It was refreshing to speak directly to him on the phone as other companies use non-plumbers to take calls and arrange appointments. He went the extra mile to perform this repair. I will definitely call him again for other plumbing jobs."

"It was terrific! He's here on time, he's patient with me, it was really good. He did a great job, very personable, it was a good experience and he's also honest."

"I had to move quickly, was going through a divorce and needed work done at the property to which I was moving. The most urgent item was erecting a fence for my dogs. Jeff met me at the property and we discussed a number of items I wanted done. He spoke about the big projects he's done for large corporations and assured me he could get the work done prior to my deadline. Jeff told me he needed a deposit to get started. Because I didn't want any delays, I gave him a $1,200 deposit without anything in writing. He missed every promised deadline and each time I contacted him, he turned the situation around saying he would get the work done if I stopped bothering him. I continued to contact him because nothing was getting done and he hadn't done anything to move the work forward. He was rude and extremely unprofessional. I kept on him and he finally provided me with a day he'd be out to begin erecting the fence. I couldn't be present the day he was scheduled to be out and when arrived at the property, Jeff was not there, but there were holes throughout my lawn. I called him and was told that a fence could not be erected on my property - no one would be able to install fencing because of tree roots. After he told me he couldn't proceed with the fencing, I requested that my deposit be returned. He first said he would refund the deposit. When a week passed and I received nothing from him, I contacted him again and he told me he did the work and was owed the money. Because he spent time making holes all over my property, he believed he should be paid. By the way, he left the holes throughout my lawn. Holes that created a liability for me. I continued to contact him and on one call, he indicated that he visited his lawyer and would be sending me the invoice for the money due to him, and indicated that I would receive a check for the remaining portion of the deposit. I never received any of my deposit back. Jeff is dishonest and anything but honorable. Beware."