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"This is going to be a bit long, but the situation warrants it. On Saturday, April 28th, I went into our basement and discovered the sewer backing up through our floor drain. I have never had to call a plumber before and clearly didn’t have time to research so I called the plumber closest to our home: Mr. Rooter. They said someone would be there within the hour and, mostly on time, someone showed up after an hour and a few minutes. Aaron H. was odd and bit off-putting but, whatever; there was poop in my basement. Aaron got his camera out and fairly quickly discovered that the previous owners (we’ve been there less than a year) had been flushing SOMETHING they shouldn’t have. My theory is Depends, but that’s a story for a different day. He says that he can’t push the clog through and we’ll have to schedule a different tech to come out with a different machine to blast it with high pressure water for $1000. Obviously, this wasn’t good news but so far, so good on the company’s part. Aaron gets a new cap for our pipe out of his truck and discovers that the new one doesn’t fit because the rim of the old had sort of rusted to the pipe and was stuck in there. He asked my husband for a hammer and chisel …what? That alarmed me slightly but I decided to remove myself from the situation because I’m not always the kindest under stress. I don’t know if my husband ended up giving him the tools or if he got something from his truck, but Aaron removed the stuck piece and let my husband know we were good to go. My husband went downstairs to check things out and … there was a hole in our pipe. It wasn’t leaking before, so it wasn’t there before, and it was right near the opening that Aaron had just been hacking away at, yet Aaron hemmed and hawed and didn’t want to take responsibility. First, he said that there was no way we could know that hole wasn’t there before (ummm … we had been down there all afternoon, staring at this pipe), then he said that when pipes get rusty, they get holes (right, but you slamming away it probably didn’t help). Aaron eventually offered up his boss’s cell number but was very nonchalant about the whole thing. Aaron left and my husband immediately called Mark, Aaron’s boss and the owner of this branch. Mark was a little wishy washy and uncaring too, but we tried to give him the benefit of the doubt; it was Saturday evening, he was home with his kids, and this wasn’t a call he wanted to get. Mark said he would come to our house on Monday, April 30th, which he did. Long story short on that end, Mark agreed to send someone out to fix the pipe and do their best to push the clog along without the water hose, mostly because they were going to have to cut into our drywall to get the machine into the basement. We set up our appointment for Wednesday, May 2nd, between 4p and 6p. At 5.30p, on May 2nd, we got a call that they were a bit behind but would be onsite within the hour. A little after 6.30p, I got a call that they were still behind but this time, they would DEFINITELY be onsite within the hour. Around 7.45p, I called to find out what was actually going on and they said the same thing: we’ll be there within the hour. At this point, I couldn’t wait until 9p for a plumber to show up (if they planned on showing up at all), so I rescheduled for Thursday, May 3rd. The first thing the tech, Nick, said on May 3rd was, “I’ve tried to get a hold of Mark a bunch of times, but he never answered or got back to me”. GREAT. I don’t know much about plumbing, but Mark had promised our pipe would be replaced with a Y pipe; Nick had not been told this and Nick would not do this. He went to the store and got whatever part he needed (shouldn’t that have been in his truck?) and got to work. He was able to push the clog through fairly easily, which I really appreciate, but also think is TOTAL bull, considering the THOUSAND DOLLAR LINE Aaron tried to feed us. He was also able to quickly replace our holey pipe with a new pipe, that was still not what we were promised by Mark. All in all, this was an already unfortunate circumstance, which we didn’t bring on ourselves, that was just exacerbated by Mr. Rooter. As much as I would like to give them big hurrahs for fixing our pipe, they broke it. And as grateful as I’d like to be that they could push the clog through without ripping a hole in our wall and charging us a thousand dollars, that was apparently a totally legit, normal, easy action that should have been done five days prior. 0/10, would not hire again."

"The service was great, it was excellent, he's always on time and efficient. It was John who actually comes to do do the work himself."

"We are extremely impressed with this company and the excellent job they did to clear up our sewage backup problem. The young man called within 10 minutes of my request on Angi, was prompt the next morning and stayed 3 1/2 hours until everything was working properly. He was polite, very knowledgeable and thorough and charged less than the previous company charged us 7 days earlier (for a shoddy job that didn't fix the problem). He also offers a 30-day guarantee! I would highly recommend this gentleman and would give him 10 stars if it were possible."

"Amazing work from start to finish. They also went above and beyond to make sure I would not have anymore problems."

"Quick, efficient and knowledgeable! Came out quickly and took care of our back up issue due to grease clogged in our pipes. Would definitely recommend Roger’s Plumbing to anyone looking for a reliable and honest plumber! Thank you!!!!!"

"Bobs is a top notch service company he does what he says he will do very prompt he worked on my well pump Never rested till it was up and running I would recommend Bobs to anyone who needs a good plumber"

"Jeremi of PNR Excavation provided excellent service! They removed my stone planter and retaining wall hauling away debris. I was greatly impressed. They were to start project Sunday morning and couldn't make it... but he surprised me when his brother came Saturday afternoon to complete task. Wow! I've had several contractors fail to keep appointments. Jeremi is an honest man who kept his word! That speaks volumes of his character and being a man of his word. I highly recommend PNR Excavation, and will contact them to install front concrete sidewalk from porch to street. You cannot go wrong with PNR Excavation. Very friendly family business worthy of your business! Thanks and congratulations Jeremi and PNR Excavation for a fantastic job! I'm definitely keeping your number for future projects and recommendations! Respectfully. George Cunningham ?"