Get matched with top hardwood flooring pros in Lakemore, OH

"When I first bought my house in 2018 it was very outdated and needed a lot of flooring done. I went online and all of the reviews for Frederick's were reassuring that they would take good care of it. My services were preformed in late 2018. I'd like to say I had no problems with the installation or service of those who came to my house. They were professional and even admitted when they accidentally broke one of my windows and paid for it. My issues are with the business itself. There were a few mistakes with the vinyl flooring so my husband made a call to the store in 2019 (less than a year after the services.) After a few calls we finally were able to get Nick to come out to fix them. He fixed one mistake but said he didn't have the correct item to fix the other one. He told my husband he would call him the next day or later in the week. We never heard from him again.. I understand he is probably busy running the store so we tried to be understanding and starting calling the store again. We talked to Mickie several times and were told Nick would get back to us. He still has not.. My husband has continued calling and talked to other employees and still nothing. His call logs on his cell phone show he has called over ten times now. It is now 2020 and I've pretty much come to terms with the fact that my floor is not getting repaired.. Several months ago the carpet started bunching and needs to be re-stretched but I'm afraid to try calling back again. It's very upsetting. I would love to say I recommend them because the products themselves turned out lovely, but customer service matters."

"Excellent job! Szabi is top notch, works quickly and is reasonably priced. You can't go wrong with him."

"It went perfectly, the installer were wonderful and the job went smooth."

"Excellent job. We absolutely love it! What a dramatic difference from what it was. The installers were so professional and really cared about doing a great job. We highly recommend!"

"We were not satisfied. We understood that it would take up to eight weeks for the door to come in. It did and it was installed , but there was a wrong door trim color and that took about a month to come. I had to keep calling the company. We were told that the measurement was not quite level with the concrete, but they would put an extra piece of weather stripping in. That was never done although Al came and said that his job was to make sure that the customers were satisfied and happy. He came and put in a new keyhole that Paul had taken out, which he had not asked whether he should. We needed that key hole in case our car door openers don’t work. So, a new keyhole had to be ordered and that took weeks. And to this day, after several calls to Al, no weather stripping was put down. Paul said he would do it, but it never got done—we were later told that it is not their e responsibility to make it level and touch the cement. So, we have a space between the door and the cement. I did, by mistake, block their calls, but when I realized, I had a call with Brad, the manager, and he said he would send someone out which was Al. I would not recommend this company. I had to keep calling for the things to be done and finished. They promised things they did not do and they took out something they should not have taken out—and there were too many people to deal with. Just glad the door is working. Sorry we went with that company, should have waited for the other company we spoke with."

"Everstone's direct, professional, and customer centric approach was a breathe of fresh air vs. competitors' sales focused model. There was great communication, both in proposal and installation phases. The focus on customer satisfaction was evidenced by the attention to detail and quality. Not to mention that the stone flooring should mitigate any future damage from water infiltration."

"We will definitely be rehiring Walt again. He did an awesome job at completely gutting out the old bathroom and installing the new. He even installed the tile in the direction that was requested (diamond pattern without hesitation). He updated the electrical and installed the exhaust fan correctly (previously was not). He is very easy to work with and is very accommodating."

"OMG. Dan. Darren and Mike were wonderful. I can't believe the difference in the floors. They were very professional and extremely prompt. The value for the work that was done was truly unbelievable. I would highly recommend them. I wish we had found them sooner. Love my floors!!!!"

"We just finished a kitchen remodel/first floor refresh with Borowske Builders. I cannot say enough positive things about the outcome and the experience. Dave was incredibly easy to work with and was very responsive and helpful throughout the process. All of the subs were professional, courteous, and respectful of our house and our time. The house turned out beautifully, in no small part due to the assistance and expertise that Dave provided. I would highly recommend Borowske Builders, and we will certainly be using them for any future house renovations."

"We just had Marshall Carpet One install new floors for our entire first floor and part of our 2nd floor and our experience was great! We had both hard surface and carpet installed. They took the time to explain the difference between the various hard floor options. We selected samples to take home. After a few days of moving the samples from room to room, we selected samples that both my husband and I loved. We did have some questions about how best to manage some areas of our home. Marshall Carpet one had someone come to our home, listened to our concerns and provide us with options that best fit our lifestyle. Once the order was placed, Marshalls Carpet One scheduled both our installs (hard surface and carpet) in a timely manner that worked with our schedules. The installers Marshall Carpet sent to our home were a pleasure. They arrived on time, they were professional, and they did a great job. An unexpected challenge was discovered when our old kitchen floor was pulled up. The installer called the owner, and a resolution was quickly identified. It was clear Marshalls Carpet One was committed to making sure our install was flawless. Upon completion, both teams of installers walked through the house with us so we could review their work and address any concerns. Everything was perfect. Thank you Marshall Carpet One!"