Founded 2005 • With Angi since June 2010
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Yes
Warranties
Yes
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Verified Reviews
Read reviews by category
flooring (58)carpet installation (48)hardwood floors (23)tile installation (13)countertop installation (11)woodworking (7)marble & granite (5)home remodeling (2)cabinet makers (2)
Showing 1-25 of 64 reviews
Terri G.
06/20/2020
All I can say is I wish I had more floors that Ray and his team can take care of!!! Ray and his team was extremely professional and fun to work with. The team came in and they was done before I knew it. My floors look awesome. I’ll miss working with them. #Love you guys
Description of Work
Carpet/Flooring Installation
Category
carpet installation
Hire Again?
Yes
Paul S.
12/25/2019
The team was prompt and efficient, and even went above and beyond by assisting with the relocation of several heavy pieces of furniture upon conclusion of the installation.
Images
Description of Work
Replaced sheet vinyl floor with LVT interlocking tile from kitchen down hallway, and including a laundry niche, bathroom, and bathroom closet.
Category
flooring contractor
Hire Again?
Yes
reginald G.
09/18/2019
Bella P.
08/22/2019
Working with Carpets and floors market was an amazing experience. We bought a house that needed all carpet and flooring replaced but the tricky part was that the seller was paying for that replacement. We had Kevin come out measure and give us a quote for the seller. Kevin knew the time crunch we were in but also understood that buying a house can be a long process. He made sure that our material was ordered and an install date was set so as soon as we closed they could get going. Even though we had to move our install date because we didn't close on the house when we expected, Kevin was in constant communication. The installation process was smooth and timely. We are very happy with the service we received and will recommend all our family and friends to Carpets and Floors market. Thank you Kevin and your entire team for making this a seamless process for us!!
Description of Work
Carpet replacement, LVT floor install
Category
carpet installation, flooring contractor
Hire Again?
Yes
DONALD S.
08/04/2019
Kevin and Patrick were extremely helpful in advising and guiding us through selection and purchase of our rails and carpeting. Their professional knowledge of the product and how it is installed really helped us in our selection. They went the extra mile in explaining all the features of the carpeting. Also, we sought their services to install flooring and they answered all our questions on the types of flooring available and guided us in selecting the right type of floor for our downstairs level. We are very pleased with level of service and attention they have provided!
Description of Work
Stair Railing, carpeting, and flooring
Category
carpet installation, flooring contractor, hardwood floor
Cost
$3,000
Hire Again?
Yes
Debbie C.
07/12/2019
We have used Ray for many years at Carpet & Floors Market in three different homes we have lived in and two rentals we also own. The owner is the nicest guy you could ever meet and he has an excellent staff. The installers were great and suggested changes we had not thought of. I am very particular and recommend them to all our friends. Ray took the time to guide us into a decision we are very happy with.
Description of Work
Carpet & Floors Market, Inc
Category
custom cabinets, carpet installation, ceramic tile, countertops, flooring contractor, hardwood floor, woodworking, marble & granite, home remodeling
Hire Again?
Yes
Kimberly W.
07/10/2019
We have used his company for pretty much everything in our home and we have been pleased since day one. Just wanted to leave a review and let everyone know that I recommend this company over any other flooring store in all of Southern Maryland.
Description of Work
Railings, carpet, runners, matching rugs...etc
Category
custom cabinets, carpet installation, ceramic tile, countertops, flooring contractor, hardwood floor, woodworking, marble & granite, home remodeling
Cost
$20,000
Hire Again?
Yes
Frederick K.
06/28/2019
I was extremely surprised at their willingness to work within my budget. I was not pressured at all to go with anything more expensive. They worked with my time of availability and the price was just right. When finished, the house looked fresh and brand new. I was able to get a contract on my home within 7 days and amgoing to closing soon. I received nothing but compliments from prospective buyers because of the profession appearance. I will use them again.
Description of Work
New carpet throughout house a new kitchen floor.
Category
carpet installation, flooring contractor
Cost
$4,000
Hire Again?
Yes
Sharon F.
06/28/2019
Excellent, both times. After first install, I decided to install carpet in other areas so I called them again. They are courteous, prompt, clean, knowledgeable and waste no time getting the job done.
Description of Work
Carpet installation on two floors.
Category
carpet installation, flooring contractor
Hire Again?
Yes
Glenn F.
06/18/2019
I wrote this because I wanted others to avoid what happened to us. We had a large job for a cabinet and carpet company. We were promised things they do not do, and never intended to do; lied about the steps they took to handle the task; the owner seems unwilling to be reasoned with. We kept documented evidence of the lies that we were told. They blamed the Insurance Adjuster. The insurance adjuster explained that Kevin was disrespectful to him and hung up the telephone on him (and that was the good things he had to say about the process) The Insurance Adjuster said in writing "I called Carpet and Floors and spoke with their estimator Kevin ... who was less than polite. Regardless of his attitude..." At first we thought the insurance adjuster was being unfair - but the truth is we were not told the truth at any stage in the process - the task started on 02/04/2019 and today 05/20/2019 (no further near work beginning) We were lied to for the last time - we canceled doing business with Kevin - who swore, spoke loudly and aggressively and could not tell the truth if it hit him on the head. He assured me multiple times that the OWNER would not care how we felt. My suggestion is to use one of the other six companies within walking distance - they could be no worse. Please note there are no bad comments - so we will not be surprised when they take this one down. I hope I help just one person I will feel that this was a good thing to do. Cost: 32000.0
Description of Work
entire first floor replacement in house and kitchen remodel
Category
carpet installation, ceramic tile, countertops, flooring contractor, woodworking, marble & granite
Cost
$32,000
Service Provider Response
Dear Valued Customer, Please be aware that there was no order placed or contract signed, the company requires an invoice and deposit for any order to begin. Also, we do not force any of our customers to purchase anything, we offer estimates with no obligation to buy. We are very sorry to hear that you feel this way about our honest and caring company. When you came in the first couple times, you were praising our workers and telling us how good they were to you. You even went into the office and told our accountant how kindly the workers were treating you. When it comes to our customers, we like to ensure that everyone is on the same page at all times. We have spent hours, days, even months working with you on the design of your kitchen, the measurement of your house (FREE OF CHARGE), and the back and forth with your insurance, and in the end, no order placed at all. So, to begin, typically, it is the customer’s responsibility to deal with their insurance, not ours. However, Kevin was willing to help because when we called you with a price, your exact words were “don’t tell me, tell my insurance”. Kevin called you back to inform you on his conversation with the insurance adjustor and instead of understanding the situation, you treated him in the most disrespectful way, calling him a liar, saying that he is the worst person to work with, threatening him and swearing at him constantly. You threatened Kevin with his job and family stating that he would “lose it all, when you are done with him”. We understand your frustration; however, we believe that it was misguided and taken out on the wrong people. You stated that you have had plenty of issues with other companies before you came into our store praising us with compliments, we are sorry to hear that we are now one of those companies that you treated with disrespect. Management TeamDan O.
12/23/2017
The whole process went great. We scheduled to have the wood delivered 2 days in advance. It was scheduled to be delivered between 12 and 6 PM. They delivered it on time. They then showed up when they said they would to install the flooring and completed the job on time. They were very professional and hard working. The flooring looks great!
Description of Work
I had hardwood flooring installed in the first floor of my house.
Category
flooring contractor
Cost
$10,500
Hire Again?
Yes
Phyllis S.
06/28/2017
The salesperson in the showroom was very knowledgeable and gave us the pros & cons of the different luxury vinyl tile manufacturers and warranties. After reading the reviews of the LVT online, we choose Armstrong's Alterna Reserve LVT. The installation was scheduled and the crew arrived on time and began removing the old floor. Everything was done in a timely fashion. The Lead Installer was very professional and made sure we were pleased with the finished floor before leaving. He gave us some instructions on maintenance and proper care of the floor.
Description of Work
Install new kitchen floor
Category
flooring contractor
Hire Again?
Yes
Rose Marie M.
06/24/2017
Wanda H.
06/15/2017
Rosaline C.
04/18/2016
The salesman was very friendly, punctual and professional. The installer were also the same, they were quick, efficient and very clean. They moved all the furniture and was even able to replace carpet in a room that had a Day Bed that could not be removed from the room. There was no extra or hidden charges and we got TOP of the line padding and Top of the line Mohawk carpet in the Master and mid grade in the other two rooms that have low traffic. I HIGHLY recommend going to see them and getting your carpet.
Description of Work
Removed and replaced carpet in 3 bedrooms, 2 with closets. Approximately 580 square feet.
Category
carpet installation, flooring contractor
Cost
$2,900
Hire Again?
Yes
Daisy W.
08/31/2015
Elias delivered the flooring on Tuesday. On Thursday, Elias and his crew arrived at 8:00 am and started work on the second floor. While half of the crew worked upstairs installing the flooring the other half worked on the first floor removing the old hardwood. At the end of the day work on the second floor was complete and over half of the flooring was removed from the first floor. The new hardwood was installed in half of the living room. On the second day the balance of the old hardwood was removed and the new flooring was completely installed. They also installed new stairs. All of the old hardwood and the debris was removed from the property. The flooring and the stairs are beautiful. The workmanship is top quality. I could not be happier.
Description of Work
Removed old hardwood flooring on first floor and installed new hardwood flooring on the entire first and second floors. The also installed new stairs.
Category
carpet installation, flooring contractor, hardwood floor, woodworking
Cost
$13,515
Hire Again?
Yes
K G.
08/05/2015
My experience with this company was very positive. The gentleman who came to measure and later helped us pick the grade of carpet was very professional and courteous. The carpet layers were equally as professional and worked diligently until the job was completed. Their work is high quality. I am very pleased with the job and would hire this company again if the need arises.
Description of Work
Carpet & Floors Market laid carpet in my home.
Category
carpet installation, flooring contractor
Cost
$5,500
Hire Again?
Yes
Terry P.
06/08/2015
Taylor B.
04/10/2015
We experienced excellent customer service. The owner did an in-home consultation where we picked out the floor we wanted; he came in about a week later with his crew and installed the floor and it looks absolutely beautiful! We couldn't be happier and the price was much lower than other quotes we received.
Description of Work
We had carpet installed in our entire upstairs. We have three bedrooms and a hallway.
Category
carpet installation, flooring contractor
Cost
$1,400
Hire Again?
Yes
William C.
04/07/2015
Went well, minor issue from our opinion was rectified immediately.
Description of Work
LVT Ktichen and Family room along with two powder rooms. Also included was stretching existing badly installed carpet, which now looks great.
Category
carpet installation, flooring contractor
Cost
$5,000
Hire Again?
Yes
Richard T.
11/05/2014
This is my third experience with Carpet & Floors Market in about the last year and a half. The job was to replace the oldest carpet in the house (4 upper-floor bedrooms with closets, hallway, and a family room covered with vinyl flooring.) Ray recognized me as a repeat customer and understood completely what I needed to make the house "show ready" as quickly as possible. His estimator Kevin was able to come measure the house and show us some samples THAT AFTERNOON! The measurements were accurate, and I thought that the price was reasonable. The installation had to wait a couple of weeks due to painters coming first, but when Mike and Ron rolled up at the appointed hour they were there to kick some serious ... carpet. We had to work around a lot of furniture that moved from room to room ahead of them, but that proved to be no problem. Well before the end of the day they'd installed five big rooms of carpet, and the house was starting to resemble our home again. While they won't be back to THIS house for us, I'd certainly work with this business again and recommend them to others.
Description of Work
Installed approximately 130 yards of carpet and pad to help prepare my house for sale
Category
carpet installation, flooring contractor
Cost
$3,170
Hire Again?
Yes
Natalie M.
10/29/2014
I went in with tons of questions and problems. The sales manager was very helpful in helping me pick the right floor. Even after an hour of questions. He made me at easy with installing it myself and the product came in fast. I will be buying all my floor products here in the future. Couldn't ask for a better company or staff. P.s lvt flooring is wonderful!!! I got one that is made to look like hand scraped wood. I hate vinyl and laminate but this is on a whole other level
Description of Work
Answered lots if questions and helped me decide on the right floor for our situation
Category
flooring contractor
Cost
$900
Hire Again?
Yes
Juan P.
10/27/2014
Charles B.
10/15/2014
We are very pleased with the superior customer service provided by Carpet and Floors Market. We highly recommend them !
Description of Work
We asked Ray to have his guys come back and fix a few areas where the floor apparently was not level. After they tried one time , we still had concerns and Ray came out to personally inspect and recommend a fix. He agreed to have the team come back and replace some of the boards. They did this and the floor is now in excellent condition.
Category
carpet installation, flooring contractor
Hire Again?
Yes
Rashid P.
09/10/2014
There were a lot more reviews for them than the other companies. The sales person that worked with them was very professional and he had the time to go through the different items. Carpet and Floors they will give you a good deal. In the area they seem to know what people want and they don't overly try to sell you on items you may or may not want. And they just kind of take the time with you to make sure that you are happy with the decision.
Description of Work
Carpet & Floors, we used them and they were pretty good. They were installing carpet and flooring.
Category
carpet installation, flooring contractor
Hire Again?
Yes