Get matched with top gutter cleaning pros in Gratis, OH

"We needed gutter guard on a newer garage, and the front side of two deck roofs. The salesman came out 8/31 and gave us a quote, we agreed to the price, and they scheduled the install for 9/5. Install day came and went and nobody showed up or called. Called the service manager and he said "he meant to call" but forgot--installers would come tomorrow a.m. Tomorrow a.m. came and went and installers finally showed up at 4:30 p.m. They looked at the job and said they couldn't do it because of a dog kennel on one side of the garage. The salesman had noted the kennel when he quoted us and said it wouldn't be a problem. The installers also lied and said they had been there at 9:00 a.m. but nobody answered the door. We were waiting in the living room for them at that time, and also have a driveway alarm so we know they were not there. Talked to the Service Manager again and he said he would be out to look at the kennel the next day or so. He looked at the kennel and said it should not have been a problem and would get someone out there to do the job. Never heard from him for over a week and called him again. We finally talked to him and he said someone would be out on 9/27 to do the install. A new installer showed up right on time that day, looked at the job and said that Gutter Guards' product does not work with metal roofs and that the salesman should never have even quoted us on the job! He had just come from another job that had the same problem. The installer left, and we have never heard a word from Gutter Guards America since then. No apology, nothing! This office is a complete mess. They have a Service Manager that doesn't return calls and expects you to call him; an incompetent salesman that doesn't really know the product, and some terrible installers who are hired contractors that don't care when they show up. The installer who showed up on the 27th was an exception--he knew what he was doing, unlike anyone else associated with this company. We finally got the job done by calling a general contractor--not a "gutter" contractor."

"The contractor missed some cut-dates- No-show/No-call. Never refunded me for the missed dates. Very disappointed."

"They did a great job installing the gutters and guards and overall I am very happy with them I do have several leaks that still need to be addressed. One of my window screens was also damaged during install."

"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"Tanner called as soon as I submitted a work request. He was able to come to the house immediately while I was home. He said he would check the problem, give me a price and if I agreed, he would do the work. I agreed to his price and he checked and cleared all gutters and downspouts, using a high pressure hose to make sure the water was flowing freely down all spouts. Very honest and fair. With my tall house and with few tall trees around it, he said he would not add gutter shields nor replace any gutters, even though that's how he makes more money. I appreciated his honesty. I'm sure other service providers would have tried to pressure me to purchase gutter shields."

"Also operates under "The Curb Appeal Pros" (both company names are on the email receipt I was sent). They were hired to perform gutter cleaning on June 22nd. The process for making the appointment was very easy and their use of technology (texting) to confirm and keep up to date on schedule was nice. I chose them because they were local and the company I was originally going to hire was 4 weeks out on availability. Gentleman showed up for appointment and we walked around my house so I could show him the lay of the gutters. I was concerned about reaching the second story corner of the house because it was over a basement walkout. he said no problem because once he got up on roof he would "be like a monkey up there". The gentleman got his ladder up next to the house, went to his vehicle and pulled out a gas powered blower! I was surprised because I had never seen that before and now I know why. Yes, my gutters were "blown out" but if you can imagine water and decomposing leaves blowing out of your gutters, yes it made a mess of black streaks over the sides of the gutters and onto the siding where it was blown onto. The gutter cleaning service listed on the website states "Our team will remove all leaf & debris and spray out the downspouts." Our downspouts were not sprayed out either. We found out upon paying that he was subcontracted out to do gutter cleanings for the company and was "super busy". My wife just wanted to get him gone so we could clean up the mess, We will be buying a power washer ourselves this weekend to work on cleaning up. This may be how this company regularly cleans gutters, I would recommend asking the company you hire in advance how they clean gutters because there are many companies in the area that will clean by hand and not get on your roof for the same or less money we paid. You just might have to wait a little bit to schedule the service."

"The owner, Joe Ward, personally performed and oversaw all services alongside his team each day. He provided a fair and transparent estimate for the complete remodel, including a Tub-to-Shower conversion. With 35 years of experience, Joe inspired confidence in choosing him and his company for our project. His artistry and expertise were evident throughout the process, as he guided us in selecting options that resulted in a stunning and enduring design. Joe’s honesty and dedication shine through in his meticulous attention to detail, ensuring every aspect—from plumbing and electrical work to flooring and paint—meets his exacting standards without cutting any corners. He works exclusively with his trusted team, eliminating the need for unfamiliar contractors and maintaining consistency with the same crew each day, all led by Joe himself. Punctuality and communication were flawless, and his team treated our home with respect, thoroughly cleaning up at the end of each day. My trust in Joe is absolute, and I look forward to hiring him again for further updates to our over-100-year-old home. If I could, I’d gladly award him 1,000 stars! Thank you, Joe, for your exceptional work. We are in love with our bathroom and forever grateful we chose you!"

"Billy went above and beyond for us. Billy and his guys took care of the insurance part for us and answered every phone call/question we had. They have excellent customer service and their work is amazing. I was amazed at how fast our roof was done.I would highly recommend these guys. We love our new roof. Thank you once again!"