Get matched with top skylight pros in Deerfield, OH

"sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for."

"We had to replace our roof and skylights. Our salesman Brian was very informative and helpful.. Don and his amazing crew really impressed us. Don kept me in the loop throughout the day, They were able to not only remove and replace our roof in one day.. they thoroughly cleaned up everything before leaving at sundown! I would absolutely recommend Victor?s Home Solution!!! "

"I our roofing consultant Steve was excellent and explaining insurance all that needed to be done is very knowledgeable about his job and we appreciate all the things that he did for us. He was very polite and courteous, and I always had a smile on his face.. all of the work was done in a timely manner and that is why I gave them a five star and we recommend this company to anyone who needs roofing work or replacement. The crew cleaned up after themselves and make sure there were no nails or old shingles on the ground before leaving."

"Excellent customer service and excellent product."

"Great job, fast and professional "

"Dan did an OUTSTANDING job with our kitchen remodel! We could not be happier with how things turned out. No only is he an excellent craftsman, he is even a better person. If you need any remodeling work done, he is the person to call."

"Wonderful! Tom from Jilek was very personable and answered all of my questions. Once under contract, they fit me into their busy schedule quicker than I expected and arrived at 7 AM the appointed day with a large crew to remove and replace the roof. Excellent work, excellent clean up, and they were done before 1:30 PM the same day. Superb professionals who do high quality work."

"Long story short. The young man that cleaned my exterior window was on time and courteous. The windows he cleaned were done well. However, He broke one of my windows while cleaning - the window fell into the room and the interior pane was shattered. He assured me he had spoken with the office and they would take care of the repair. I spoke with the office and they also assured me this would be taken care of - They sent a glass repair man to the house he provided a quote upon hearing the price of the repair I was told by the receptionist that they would be sending another company out for a price comparison. Since then I have not heard from anyone in the company. I have left several messages and never receive a return call. I called the glass repair man and he contacted Streak Free windows. The informed him they would NOT be assuming responsibility for making the repair. This is really sad considering they told the young man at the time of the incident that this would be taken care of and not to worry. Unfortunately, I paid for the service when it was rendered in good faith that it would be repaired as I was told."