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"Everything was explained clearly and professionally, the work was done efficiently and neatly and the crew was pleasant and cleaned up behind themselves. The final payment was taken at a convenient time for me. My walk-in closet is now comfortable!"

"The installers did a great job. They cleaned up all the old material. The gutters look great!! Also much thanks to sales person Jessica Seiler. She was very friendly and patient to answer all questions. Her presentation was great too!"

"Very professional, did a great job! Thank you Joseph and Colby!"

"We love our new walk in shower that Improveit installed. Jared and Timothy were both very friendly and informative during the installation process. They put drop clothes down throughout our house up into the bathroom to help keep everything clean. After they were finished installing the shower they were very thorough in cleaning up everything."

"Sergio was excellent! He worked through some cold and wet weather to complete a pretty large repair at my church. The results were outstanding!"

"He took my money! He took my money but then did none of the work. He made multiple promises to do the work but it all turned out to be lies. Check out Pemberton Construction on Facebook. I am not the only one he has scammed This guy is a crook and should be in jail"

"Waited a year did all the math showed zero savings whatsoever. Reached out in December 2019 after receiving my November 2019 utility statements and proved no savings. Naturally they never called back or e-mailed it was radio silence. Gave them 2 weeks and filed another BBB complaint in December 2019 to get my 25% reimbursed back to me of what I should have saved, $692. They responded to the BBB claim in early January to inform me they were apparently on a skeleton crew for the holidays and claimed to have told me that (they didn’t, how could they? They don’t respond.) and gave me the cfo’s e-mail to send all my utility statements to. Finally get things moving after several no shows they sent out a tech end of January 2020 to review everything per the agreement, never touched just like it was first installed. He took pictures and said everything looked as intended. (They lied and told him I had electric work or duct work done so he had to verify the system was still in place. No work was done no one had been in the attic since they installed the system) He had forms to hand copy all my utility statements even though I e-mailed everything at the beginning of January. Was told 30-45 days and I’d have my reimbursement. Fast forward past the deadline several more ignored e-mails and phone calls, on March 4th I’m told in writing my refund status was “in process” I’m told my bills were in the wrong format since they weren’t the original paper bills so they had to reach out to get the originals. (The tech never took the bills that I had printed only copied usage and cost, so apparently they switched to my e-mailed ones from months prior that are .pdfs of what a paper bill would be, I’ve never received paper bills no where in any of the paperwork is that a requirement.) Anyways they claim the delay was getting the “originals” which is illegal they can’t request copies from your utilities unless you give the utility permission, I reached out to my utilities (DP&L, Vectren, they were never contacted). After asking about this new requirement radio silence again and has been since since March 10th. Shortly after the e-mail address for the cfo [email protected] stopped receiving e-mails with this message from google (Recipient inbox full Your message couldn't be delivered to [email protected]. Their inbox is full, or it's getting too much mail right now.) So I’d call and leave voicemails twice a month asking for a call back and use their general e-mail to try and get a response. The one nice thing is I did end up getting their BBB accreditation revoked since they never responded to them either. Today June 8th 2020 I got this response from an unnamed individual: “You filed your complaint with BBB before the matter could even be resolved sir, the company is being taken over by another franchise due to owner passing away. Thank you and hope they can help you further in this matter.” Not sure what me filing the complaint has to do with anything since I only did that since they didn’t respond. I went from being told refund was “in process” on March 4th to you didn’t let us resolve the issue before filing with the BBB on June 8th and by the way we’re being sold good luck. Clearly they never had any intentions of honoring the 25% money back guarantee that I have in writing or resolving any issues that I had. Not sure what my next move will be."