Get matched with top roofers in Chagrin Falls, OH

"We had the wind blow off a small piece of our roofing trim (facia) I knew it might be hard to get someone to come up for a smaller job. Lived in same city as Shawn and he had great reviews so I called him. He was very responsive and helpful. Came out the following day to replace. Was a tough small job as roof was pretty steep and on second level. He did a great job and stuck with it until he got it replaced right. I know he would prefer larger jobs but very much appreciated him coming out and taking care of this problem for us. Pricing was reasonable, it was a tricky job to replace it."

"Everything went remarkably fast. I needed to get my roof repaired, as there was considerable heat and water damage--which was shown through detailed photographs. All the details were carefully explained to me. I was kept up to date via email and texting. The crew arrived promptly, a short time before the supervisor arrived, and immediately began unpacking their materials and tools. They were already underway when the supervisor arrived. They had to pause for a time because of rain, but got right back to work when it cleared. I was sent pictures of the progress during the day via text. I arrived home after dark, and they were busy doing the final cleanup, so I parked in my neighbor's drive. As I walked over, I saw one of the crew carefully restaking one of my crackle ball lightsticks that had been pushed askew. I found that very endearing--such a small detail, yet he made time for it! All of the crew that I saw while walking into the house greeted me with a smile. The roof looks gorgeous! Several days later another crew came and installed my new gutters--the old ones were being held together with duct tape and prayer! I wouldn't have thought of black gutters, but I was shown a virtual image of how they would look, and it was elegant! I am very, very pleased."

"sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for."

"Project went well. They replaced melted siding and reconnected the fence. It looks much better."

"We had new windows installed in our home and it was a great experience. The windows are excellent quality and the project was quoted at a great price. The installers and office staff were friendly, knowledgeable and professional from start to finish. I will definently schedule all of our future home remodeling projects with 3rd Generation Home Improvements and recommend them to my family and friends."

"Had my entire house roofed back in August os 2024. It took this long to write my review because I needed to make sure the work passed the tests. It went well, little mess left behind. We are happy with outcome. Thomas did a great job of selling the business."

"Informative inspection - pointed out several small items that will need attention in the next several years. Decided to have them taken care of now."

"Best customer service and always a great job! So pleased!!"

"The roof job on my home was outstanding!! Santos is a perfectionist! I've never had a job done that went so smoothly and so professional! Santos is knowledgeable in every aspect of roofing, he knows roofs from the inside out. He explained and showed photos of the entire job as it was installed. His crew worked hard to get the job done right the first time. Now, our roof is of the utmost quality work for a reasonable price. Santos is an honest man, my quote never changed! He went above and beyond to make me happy with the work his people performed!! I'm extremely happy and satisfied! I already recommended Santos Martinez Roofing to all my family and friends!! Thank you all for exceeding my expectations!!"