
Serving Centerville, OH and surrounding areas
Approved
In business since 1991
Free estimates
Warranties offered
"We purchased two turnoff valves from the plumbing supply store to be sure there wouldn't be any delay in completing the work we had to be done. We expected that the dripping faucets would be repairable and that proper replacement parts would be available on the service vehicle.
When contacted for the plumber to come to our home, we thought there would be one plumber for two hours. What actually happened is that two plumbers showed up for one hour each concurrently. This became a factor in that the two dripping faucets had to be replaced instead of fixed. [Due to our ignorance of reputable manufacturers selling two lines of product (less expensive non-reparable, more expensive-reparable) through "big box stores", we had purchased the less expensive faucets which now had to be replaced.]
As soon as I was told this, I made the trip as quickly as possible in order to choose the price/style of faucet to purchase, and to save time since the time remaining was limited. I assumed that the travel time needed to pick up parts would be counted as work time on the part of the plumbers. The fact that we essentially had only one hour for the work to be completed caused concern.
The plumbers were courteous and explained the situation well once they had a chance to assess our situation. They prepared the two worksites while I went for the new faucets and completed the work in time.
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