Get matched with top well and pump technicians in Berlin Center, OH

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"Jon and his son did exactly what they contracted with me to do. That was an entire septic system replacement. When I received his estimate and scope of work I crossed checked with other companies and the county to ensure that he was meeting the proper standards and codes required. Everything checked out. They were very conscious of neighbors and the township who happened to be resurfacing the street at the time. I would recommend JND without hesitation."

"Great job professional and listens to the customer. Mike did a great job and reasonably priced. I will continue to do business with."

"We could not be more happy (and relieved) with the work that Shawn and his team did. We had complete kitchen remodel, down to the studs, and the finished product exceeded our expectations. Not only did they keep to the original quote, they also kept to the completion time. We plan to use Shawn for future projects, as well."

"This company is a joke. Steve is a snake oil salesman who pressured us into a $10k job. He came out and misdiagnosed the problem resulting in him switch the plans several times. When it came time to get the work done, my brother and I had to finish the job. If your job is to take water from the foundation how is exterior work not included in the quote. Furthermore, Steve has ZERO man management and LIMITED knowledge of his field. His crews have no idea what they're doing, and his front office is a joke. I had to explain to them that they do indeed make male pipe fittings despite Steve and his associates persistence that they don't. If it's a choice of having water in your house or working with these jokers l'd recommend just letting the house fill with water. Pathetic, unprofessional, and a waste of time and money. SMD Stevie."