Get matched with top wrought iron fencing repair pros in Stafford, NY

"fine job. would hire again"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"It was such a smooth experience with Sean. He kept me informed, consulting me numerous times as needed. It was evident, from the start to the finish, that my satisfaction was one of his top priorities The fence itself looks great!! It does so much for my back yard. His team worked hard and there was no mess left at all! Sean’s customer service was outstanding! I would definitely recommend Upstate Fencing Solutions!!"

"I contacted this company almost 2 years ago. The “training” they provide is not training. It’s a piece of paper they give you to train your own dog. My dog is medium sized and he became very nervous and didn’t want to go out. I called several times and after they get your money they don’t care. The put the line in right after winter, but the ground was frozen in the back stil so they told me they would come back and dig when the ground was thawed. They never did. I had to call them and they acted like I was bothering. Then after I finally got my dog ok with going on with the collar he got out the yard a couple of times. I checked the collar and it wasn’t working. I reported this to them and they kept telling me make sure it’s charged. I finally recorded that it was fully charged and not working. He came out a week later and tried to tell me it was the collar and I showed him the video and he rocked the box and it was the box. Use another company please!"

"Sold our house and had paid upfront on all the services 3 months at a time. Called ahead of time and told them to cancel the service effective date or 1/13/2023. They took forever to get me a refund for my upfront fees. I can see paying for the month of January (no prorate). They charged me for Jan, and Feb and then some. Of the $117 dollar payment that I made in December for Jan, Feb, March, I got $25.57 back. Total ripoff and they said that I knew about the 30 day cancellation fee (which I did not due to them taking over ADT in my area) and I signed paperwork to that effect. Never did. So, dont trust anything that they say, if they take over your service from another company beware! We did have them out to fix a false alarm, they bore thru a wall into a sound system and completely destroyed a part of the system. How we found this was the tech broke off a drill bit inside the wall and left it there inside the sound system equipment. Bottom line, find someone else to work the alarm for you, Not Guardian Alarm."

"George and his team were prompt, friendly, and incredibly responsive to my needs. The fence was masterfully built and George took me around to show me how they closed off any gaps or openings where a little dog might get out. I am completely satisfied with their work. The fence and the gate are as solid as can be, and they’re clearly constructed with the highest quality materials. I highly recommend."

"Great quality work that will last a lifetime."

"Unique requirement--lifting of furnace (in heating season) as part of the project. Worked with my furnace man to do this. Old concrete was jack hammered out and dirt removed to make room for stones. Added stones, vapor barrier and rebar to connect it with rest of floor, then poured concrete. Had to remove basement window to fit trough into basement. Readymix was delivered and wheeled into basement room where it was used. Concrete was worked and smoothed and he left no bubbles or voids. Also did extra job of power-chipping out edge of existing basement floor (to seal out minor groundwater leakage during heavy thunderstorm) and sealing it with hydraulic cement. Excellent work ethic. Good knowledge of materials. Good attention to meeting and exceeding my customer requirements."

"Steve and his crew did an excellent job installing new wooden steps and a sidewalk made of pavers. He showed great attention to detail and made sure everything was completed to a high standard of quality. The deck turned out really well, he did an excellent job adapting to issues that came up to produce a deck that we are very happy with."