Get matched with top basement waterproofing pros in Spencer, NY

"I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked."

"Extremely disappointed with the work Woodford Brothers did in my basement. They did waterproofing for me a couple of years ago, and when they dug and re-poured the concrete around the perimeter of my basement, they left the floor with a significant and uneven slope. I didn?t notice how bad it was right away because I?ve been slowly saving up and doing small projects over time to turn the space into a playroom. Once I finally started bringing in professionals to move forward, the issues became impossible to ignore. The slope is so severe that I can?t get flooring installers to lay carpet, and shelving can?t safely sit against the wall without leaning ? which is a serious safety hazard since this room is meant for my two-year-old. I?ve called the company multiple times and was told I?d receive call-backs, but no one follows up. No real solution has been offered, and they?ve shown no willingness to fix the problem. "

"The service was excellent. He was fair and timely. I am very pleased with the outcome."

"I put in a request for a quote for windows and David Apgar from Apgar construction was the only contractor recommended. When he came to give me an estimate he told me he could save me 20% if I didn't go through Angie's and then I signed a contract with him and put down a deposit for materials. He never actually ordered windows or showed up when he was scheduled. Now after a year I have filed a complaint with BBB and gotten a partial refund and took him to small claims court and won my case for a full refund which I still have not received. I am just hoping to add a review for him or report him for fraud so he cannot keep doing the same thing to other customers."

"I put a lot of time into my decision of who would waterproof my crawlspace. I had multiple companies come and give estimates. At the end highlander had their best price and a guarantee. Going in I felt confident in my decision. But once the work was done all of the good feelings were gone. From constant miscommunications between sales, workers and bosses. The original work didn’t even fit the original plan. The backyard being more dry as a “result of the pump” never came to fruition. After round 1 of the work all they managed to do was flood the front of my home and make a waterfall in my crawlspace. Round two they fixed the discharge, but when I was told in the estimate that the high end of my home wouldn’t accumulate water because the pump in the low point would collect it and discharge it first. Asked salesman what if it doesn’t he eased my mind by saying “that’s what the warrant is for we would cover it” fast forward to second rainfall after work was corrected and boom standing water everywhere in high end of crawlspace. Then told by the boss they won’t touch it without charging more since not covered by warranty and given salesman stated they don’t charge extra no matter what they find. Turns out the 8600 dollar investment I made was a complete waste and now I’m left with a crawlspace that still floods and if I want it repaired by them it’s another 6000 dollars. But why would I trust a place I’ve already had comeback twice. I wish I could rewind a month and pick one of the other companies, I won’t name any so no one thinks this review is an ad for someone else. My advice is stay away from highlander and don’t trust what they say unless it’s in writing. Now I almost feel trapped as if they have to finish the work but I have little confidence they wouldn’t be out again after the next rain. Only positives are they respond timely and are polite while describing how you were basically deceived. Worst investment I’ve ever made."